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2TFP900034A1001   ECN000087106   Rev. A 

Ekip E-Hub | 38 

15 -

 

Ekip E-Hub troubleshooting 

 

Ekip E-Hub  

troubleshooting 

This table describes how to solve issues with Ekip E-Hub. 

 

Issue 

Possible Solution 

Ekip E-Hub time 

incorrect 

Check that 

Time Zone

 is selected correctly. 

Configure the 

SNTP

 parameter. Input a valid SNTP server and enable the 

SNTP client. 

SNTP do not work 

Check that the input server address is correct, try to ping the server 

address. 

Ekip E-Hub Error LED 

is red on 

Check that the external SD-card is inserted. Reboot the Ekip E-Hub. 

  

Provisioning  

troubleshooting 

This table describes how to solve issues with provisioning in Ekip Connect 3. 

 

Issue 

Possible Solution 

Ekip E-Hub API 

device response 

error 

Check that the entered 16 digital password is correct. 

Download data 

publish file error 

Check that TFTP is enabled. 
Check that the laptop firewall is off. 

Data publish 

exception 

Check that Ekip E-Hub LAN1 network is working. 

  

Data publishing  

troubleshooting 

This table describes how to solve issues with data publishing to cloud. 

 

Issue 

Possible Solution 

Many data publish 

failed 

Check that the Ethernet cable is connected to Ekip E-Hub LAN1. 
Check that the External network proxy server is working. 

 

No publish success 

 

Check that the Ekip E-Hub LAN1 is working. 
Check that Ekip E-Hub provisioning has succeeded. Configuration file 
and security file are uploaded success. Re

-

provisioning or reboot the 

Ekip E-Hub.

 

Check that SD card is inserted. Reboot the Ekip E-Hub. 

  

ABB Ability

TM

  

EDCS plant 

troubleshooting 

This table describes how to solve issues with ABB Ability

TM

 EDCS plant. 

 

Issue 

Possible Solution 

The connected 

device is not added 

to ABB Ability

TM

 

EDCS plant 

Check the actions during provisioning. Try re-provisioning all the 

interested devices to the Ekip E-Hub. 
Check that the connected device is not on other plants. 

Missing data due to 

network issue 

Check that mobile terminal network is working. Refresh the ABB 

Ability

TM 

EDCS plant. 

Data displayed might 

be past 

Check that the device in the plant does not disconnect from Ekip E-Hub. 

Verify the wiring of connected device. 

  

Firmware  

upgrade 

troubleshooting 

This table describes how to solve issues with firmware upgrade. 

 

Issue 

Possible Solution 

Firmware is not 

upgraded  

Check that the external network in Ekip E-Hub LAN1 is working. New 

firmware package can be download. 

Summary of Contents for Ekip E-Hub

Page 1: ...FP900034A1001 ECN000087106 Rev A ABB Ekip E Hub Data transmission unit for monitoring and analyzing data of plant Manual on use installation configuration and maintenance for the installing technician and user ...

Page 2: ...0 SETTINGS 12 6 Connect Ekip E Hub 12 7 General Settings 14 8 Communication Settings 16 9 AI DI Settings 19 PROVISION 23 10 Pre provision 23 11 Provision with Ekip Connect 3 25 DIAGNOSTIC 34 12 LED status 34 TROUBLESHOOTING 36 13 Metering device troubleshooting 36 14 Modbus device troubleshooting 37 15 Ekip E Hub troubleshooting 38 ...

Page 3: ...2TFP900034A1001 ECN000087106 Rev A Ekip E Hub 3 Glossary Ekip E Hub Data transmission unit for monitoring and analyzing data of plant ...

Page 4: ... potentially created by electricity IMPORTANT in this manual the tasks are specifically indicated that can be performed by trained persons in an electrical environment All the remaining tasks described in the manual must be performed by trained persons in an electrical environment ABB accepts no liability for damage to property or personal injury due to failure to comply with the instructions cont...

Page 5: ... recommended by ABB or not has to check thoroughly that neither personal safety nor safety devices are placed in danger by the installation method use maintenance or by the instruments used for further information explanations or specific problems contact the nearest ABB This manual has been written only for qualified persons and is not to be intended as substitute for a suitable course or experie...

Page 6: ...llation operating and maintenance step to facilitate the following operations Install the unit in compliance with the environmental electrical and mechanical limits described in the product documentation Ekip E Hub has been designed to operate with voltage and current values within the rated limits do not install in systems that work at values exceeding these rated limits Follow the safety procedu...

Page 7: ...ryption of data installation of anti virus programs etc to protect the product the network its system and the interface against any kind of security breach unauthorized access interference intrusion leakage and or theft of data or information ABB and its affiliates are not liable for damage and or losses related to such security breaches unauthorized access interference intrusion leakage and or th...

Page 8: ...ortex A8 Memory RAM 256MB SD Standard SD Card Power Consumption 24V 5W Communication Comm Protocol Modbus RTU TCP COM2 com3 RS 485 Ethernet LAN1 LAN2 On board I O Analog Input 8 channels with accuracy 1 Digital Input 8 channels Main Features The main features of Ekip E Hub are Features Support up to 30 field devices provision to Ekip E Hub with an interval less than 30s to publish data to cloud Ea...

Page 9: ... and data gathering file to device via Ekip Connect 3 The default port is only LAN2 but it can also be configured to both LAN1 and LAN2 502 TCP Modbus TCP LAN2 Used for Modbus server to query data from field devices 80 TCP Http UPNP LAN1 LAN2 Used to automatically detect devices in Ethernet 67 UDP DNSMASQ LAN2 Used for DHCP server 53 UDP DNS LAN1 Needed for public DNS 123 UDP NTP server LAN1 Neede...

Page 10: ...2TFP900034A1001 ECN000087106 Rev A Ekip E Hub 10 5 Architecture Architecture Below graphic shows possible architectures of Ekip E Hub Fig 1 ...

Page 11: ... be connected to Internet LAN2 should be connected to Intranet Fig 2 NOTE Although E Hub has built in firewall feature to block initiative access from internet and allows only initiative to internet from E Hub It is still recommended to deploy dedicated firewall between E Hub and internet It is recommended to configure rate limiter either at device level or network level depending on the requireme...

Page 12: ...kip E Hub 12 Settings 6 Connect Ekip E Hub Warnings Do not incorrectly configure the software as this can lead to inaccurate data results Connect Ekip E Hub Please use Ekip Connect 3 to connect Ekip E Hub Configure ethernet settings Fig 3 ...

Page 13: ...2TFP900034A1001 ECN000087106 Rev A Ekip E Hub 13 Fig 4 Scan and connect Ekip E Hub Fig 5 ...

Page 14: ...according to the actual situation Fig 6 Time zone Settings The Time zone Settings allows users to set time zone and SNTP for time synchronism Click Configuration to enter the page of configure Click SNTP subtab and select the appropriate Time zone in the drop down list Input a valid SNTP server address then switch on SNTP client enable Ekip E Hub will sync time with SNTP server Fig 7 ...

Page 15: ...ser to access Ekip E Hub s RTU devices Click Configuration to enter the page of configure Click Device configuration and switch on off to enable disable access RTU devices Click Apply and reboot the Ekip E Hub to make setting validated Fig 8 Language The Ekip E Hub only supports the English currently ...

Page 16: ...s Fig 9 Parameters Parameters Description Default Baud rate RS 485 Port baud rate 9600 bit s 19200 bit s 38400 bit s 19200 bit s Protocol E81 Even parity 8 data bits 1 stop bit O81 Odd parity 8 data bits 1 stop bit N82 None parity 8 data bits 2 stop bit N81 None parity 8 data bits 1 stop bit E81 Click Save the configuration Reboot the EEH will make the configuration valid ...

Page 17: ... 0 0 0 Optional DNS Server 1 DNS Server IP Keep default value for LAN2 0 0 0 0 Optional DNS Server 2 DNS Server IP Keep default value for LAN2 0 0 0 0 DHCP enable Enable Disable DHCP server for LAN2 On DHCP server IP range begin IP range begin that DHCP server dynamic distributing 10 86 92 100 DHCP server IP range end IP range end that DHCP server dynamic distributing 10 86 92 255 The custom shoul...

Page 18: ...arranged in order from left to right Currently Ekip E Hub only use the sixth bit function that enable or disable TFTP When the sixth bit is on top Ekip E Hub will enable TFTP and provisioning operation can be carried out Ekip E Hub software will auto disable TFTP 30 minutes later but the sixth bit is still in its original position Therefore toggle the sixth bit to bottom and toggle it to top in ad...

Page 19: ...ential wring type Wire AI as shown in the picture Fig 13 DI Wiring Ekip E hub equips with 8 DI channels As shown in the picture the pin COM is for positive voltage wiring and provides a pull high voltage to the unwired pins Normally you can leave it empty and consider wiring while the field interference is significant Fig 14 ...

Page 20: ...lt Name AI channel name AI Channel No Input type AI input types for this channel Current AI 0 mA to 20 mA and 4 mA to 20 mA Voltage AI 10 V to 10 V 0 V to 10 V 2 5 V to 2 5 V 0 V to 2 5 V Current AI 0 mA to 20 mA Voltage AI 10 V to 10 V Unit Unit for the measurement N A Min Minimum value for the measurement corresponding to the lower bound of input type 0 Max Maximum value for the measurement corr...

Page 21: ...e Open Close contact digital value 0 and 1 will be transferred into meaningful words set in status 0 and status 1 Fig 16 Parameters Parameters Description Default Name DI channel name DI Channel No Input type DI input types for this channel Pulse meter Open Close contact Pulse meter Unit Unit for the measurement N A Pulse weight Increment for Pulse meter 0 1 Status 0 For Open Close contact type Me...

Page 22: ...2TFP900034A1001 ECN000087106 Rev A Ekip E Hub 22 ...

Page 23: ... to an existing DHCP server internet connection should be guaranteed during the commissioning procedure Contact your network administrator in order to confir m NOTE For the configuration of the Digital Input and Analog Input of Ekip E Hub please refer to the Settings AI DI Settings section Field Device Configuration In case of connection via Modbus TCP the downstream devices in the TCP network sha...

Page 24: ...nnected Fig 17 NOTE Before provisioning please synchronize the time of Ekip E Hub manually or by switching on SNTP in Ekip Connect 3 For SNTP you should choose accessible servers available in your region NOTE Performing a second commissioning on an Ekip E Hub module already provisioned to an ABB Ability EDCS plant will allow only for updating the plant s devices configuration e g when you need to ...

Page 25: ...ystem is provided with a Tag Name Verify that Ekip E Hub is functioning correctly and that it has obtained an IP address from the connected network Update Ekip Connect 3 to the latest version Enable TFTP upload setting by dip switch 2 Go to the Ekip Connect 3 home page Click Activate and Click Select to access to access ABB Ability EDCS Fig 18 3 Insert the myABB credentials then click Login and St...

Page 26: ...ck Activate configuration session Click Go to discovery to scan devices Fig 20 5 With Automatic discovery Ekip Connect will scan the whole Modbus network looking for devices to provision With Manual discovery it is possible either to provide the list of specific Modbus RTU or IP addresses or to narrow the scan to a particular range of addresses The Manual discovery is recommended in the new Page s...

Page 27: ...d click on plus symbol Otherwise input the IP address range in which those devices will be scanned In the slave address drop down menu it is possible to select the addresses of the slaves connected with Modbus RTU communication protocol Then press OK Select Start Discovery Fig 22 7 Once the Ekip E Hub module has been found digit the 16 character password code that you can find printed on the left ...

Page 28: ...main feed lines e g an incomer breaker Set it to be on a generator line e g diesel generator PV system turbine If it has to send data to the ABB Ability EDCS Note at least one Main or Generator device must be set inside a plant Once all the settings on each device have been completed Click on Add to ABB Ability EDCS Fig 25 NOTE Make sure that TFTP is enabled now Please refer to the Dial Settings o...

Page 29: ... plant and click Publish Fig 26 10 If new plant insert all the data for the new plant Fig 27 NOTE Do not input the special character like etc to name the plant s name it may lead to create the plant error All the items are required to input during create the plant do not leave any item blank ...

Page 30: ...w completed A green stripe will appear at the top as soon as the configuration has been completed Fig 28 12 Now you have to set the plant owner The plant owner is the one who accepts the EULA and renews the license Moreover he can edit and view everything inside ABB Ability EDCS Fig 29 ...

Page 31: ...v A Ekip E Hub 31 13 If you are the owner of the plant please select Become Owner otherwise enter the email address of the person who will be the owner Then click Publish Owner Fig 30 14 Click Ok to agree the Terms of service Fig 31 ...

Page 32: ...d internet browser and access the ABB Ability EDCS page From the home page you can manage all the plants to which you have access From each plant it is possible to browse to Settings then Profiles section In Profiles section it is possible to manage the users access to the selected plant e g user role or access removal Fig 33 ...

Page 33: ...E Hub LAN2 in the same LAN 3 Check Ekip Connect 3 scan setting Cannot discover devices connected to Ekip E Hub 1 RS485 wiring error for serial device 2 Gateway disabled 3 TCP devices not in the same LAN 4 Devices address was not in scan range 1 RS485 wiring correctly 2 Enable gateway in Ekip Connect 3 setting 3 Connect TCP devices in the same LAN 4 Check Ekip Connect 3 scan setting Publish error 1...

Page 34: ...et LED LED Color Function Description Act1 Green Blinking LAN1 is sending data to Ethernet Link1 Orange Light on LAN1 is connected with Ethernet Act2 Green Blinking LAN2 is sending data to Ethernet Link2 Orange Light on LAN2 is connected with Ethernet Serial Communic ation LED LED Color Function Description TX1 Orange Unused RX1 Green Unused TX2 Orange Blinking COM2 is sending data RX2 Green Blink...

Page 35: ... I O Indicator LED LED Color Function Description DI0 Green Light on the channel is activated by input signal DI1 Green DI2 Green DI3 Green DI4 Green DI5 Green DI6 Green DI7 Green DI8 Green DO0 Green Unused DO1 Green Unused DO2 Green Unused DO3 Green Unused ...

Page 36: ...connected Analog input troubleshooting This table describes how to solve issues with analog inputs Issue Possible Solution No analog value can be read Check the analog output sensor is connected to the proper terminals Refer to the Installation instructions In the Ekip Connect 3 I O setting page check that the analog input channel is set to the correct type of the sensor AI0 AI3 are current input ...

Page 37: ...on interface defaulted setting RS 485 interface1 and interface 2 Baud rate are 19200 bit s physical protocol are E81 Check the wiring integrity and that the RX TX are wired to correct terminals Some Modbus RTU devices cannot be discovered Check that the slave address is inputted correctly in Ekip Connect 3 manual setting Check that the missing device is wired to correct RS 485 port Modbus RS 485 d...

Page 38: ...ata publish failed Check that the Ethernet cable is connected to Ekip E Hub LAN1 Check that the External network proxy server is working No publish success Check that the Ekip E Hub LAN1 is working Check that Ekip E Hub provisioning has succeeded Configuration file and security file are uploaded success Re provisioning or reboot the Ekip E Hub Check that SD card is inserted Reboot the Ekip E Hub A...

Page 39: ...2TFP900034A1001 ECN000087106 Rev A Ekip E Hub 39 Check that Ekip E Hub power supply is ok during firmware upgrading ...

Page 40: ...2TFP900034A1001 ECN000087106 Rev A Ekip E Hub 40 Reviews Review ECN Description ...

Page 41: ...2TFP900034A1001 ECN000087106 Rev A ...

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