ABB DSQC1016, Manual

Page: 142 / 156

The user is created and added to the Users list.
xx1400002671
Once a Remote Access user is created, send the following credentials of the new
user is available to the remote technician.
• The account (for example, ABBRSA).
• The username (for example, techRSA).
• The password (for example, 645h749h@f).
• The box name to connect to (for example, RSA-BOX-0821-0002-56).
The remote technician can use these credentials for Remote Access.
Creating a remote session by remote technician
The remote technician after receiving the credentials and information for Remote
Access connection runs eCatcher on a remote PC and performs the Remote access
connection to access the local equipments.
1 Go to www.talk2m.com, download the eCatcher application, and install it.
2 Launch the eCatcher application and login with the Remote Access User
credentials.
xx1400002672
Continues on next page
142 Product manual - Connected Services
3HAC060439-001 Revision: E
© Copyright 2019 ABB. All rights reserved.
7 Remote Access
7.7 Additional configuration procedures
Continued