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11. Additional Information
11.1 Trouble Shooting
Before contacting your local service centre, please read the tips below carefully.
If the problem persists after completing the following procedure, please contact
your local product distributor or service centre for further instructions.
1. No message displayed on the front display. (The product will not switch
on.)
• Check the main power cable and make sure it is plugged into a suitable power
outlet.
• Check that the mains supply is switched on.
• Connect the power cable to a different power outlet.
• Check that the power switch is on at the rear of the product. (where applicable)
2. No picture
• Make sure that the product is powered on and in operation mode. (Press the
STANDBY button)
• Make sure that the AV/HDMI/YUV cable is firmly connected to the TV.
• Make sure that the antenna cable is properly connected to the product.
• Be sure to activate channel search.
• Check the brightness level of the TV.
• Check if the channel is currently on air. Contact the broadcaster to ensure that
the channel is running.
3. Poor picture/sound quality
• Make sure there is no mobile phone or microwave oven near the product.
• [Satellite] Check that your dish alignment is correct.
• [Satellite] Change the satellite dish for a larger one as this will increase the
signal levels received.
• [Satellite] Replace the LNB with a lower noise factor in cases where the noise
factor is too high.
• [Satellite] Replace the LNB with a new one in case it is damaged or out of
