One Company for your
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Telephone Systems & Maintenance
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Call Recording & Reporting
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VoIP
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Video Conferencing
Nomis Connections Limited
-
Tel:
0844 880 9900
–
Fax:
0844 880 0009
–
Web:
www.nomisconnections.co.uk
Nomis Connections, Connections House, 11A Kings Road, Fleet, Hampshire, GU51 3AA
– Company Registration No. 4759622
external call will be presented to them. If the extension remains busy,
after the pre-set system time-out, the external call will be returned to
you.
NB callbacks will not be available if extension is diverted to
Voicemail
.
Callback on No
Reply
When ringing an extension, the display will show the
CallBack
prompt, press the Fox key under
CallBack
& your callback request
will be shown on the other phone’s display. And your phone will show
“Call Expected from x ”
Pickup
To pick up a ringing call in your group
– press the key marked “Pick
up”. OR press their flashing Team key (if programmed on your
phone).
Cut-off Alarm
If you have attempted to transfer an external call, and have not
followed the correct procedure, and then replaced the handset, you
may hear a continuous ringing
(cut-off alarm).
This will continue for
about 10 seconds, you must pick up the handset again within this
time or the call will be lost.
Call Park
(Extended Hold)
If you wish to hold a call for an extended time, you
MUST
use the
“Park” facility. Whilst on a call, if you need to place the caller on hold
for longer than 60 seconds, press the Fox key under
Park
, then
replace
the handset. (Your display will show the Parked call). When
you wish to retrieve the call, press the Fox key under
[P]
–
THEN
pick up the handset. You can make or take other calls while a call is
parked.
NB If you try to hold the call by pressing
Enquiry
for longer than
60 seconds, you are in danger of LOSING THE CALL and the cut-
off alarm will sound as above!
Alpha-
dial/Search
or Name Dial
This powerful feature allows quick access to all the stored numbers. It
accesses the system directory, your private directory and your
programmed number keys (and if applicable to your system, other
external directories). It works in a similar way to the name search
feature on many Mobile Phones. It saves you looking up or
remembering your colleagues’ numbers, and saves a time! To use it,
simply enter the first 2 or 3 letters of the persons last name (using the
letters printed just below the digits of the dial pad)
–
NB You only
need to press the key with the letter you want ONCE for each
–
Then press the Phone Book key. Any names that match the
combination of letters will appear in the display. If more than one is
found, then Scroll down the displayed list with the down arrow of the
Navigation wheel, until the one you want is highlighted, then pick up
the handset or press the Set Call key for hands-free. Press the right
arrow of the Navigation Wheel to select the entry for more detail.
TIPS - You can shorten the search procedure by using the # key
for a space. So for example, to find Claire Holland, you could
simply press 2#46 (C space HO). If multiple matches are found,
you can enter one or two more letters. Most names can be found
with 3 or 4 key presses. If there are too many matches
– display
