Aastra Dialog 4422 IP Office, User Manual

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Attendant-Based Services
MD Evolution – Dialog 4422 IP Office 112
Notes:
The prefix “13” is the one usually used to access the general
call pick-up service. It may, however, have been modified
by your system administrator.
If several general calls are ringing simultaneously, the oldest
call will be automatically selected.
Other Attendant-Based Services
As indicated, your facility’s attendants may establish you as the
target for any of the following services:
•
Call offer or intrusion: When you are in the middle of an ongoing
call, this service enables them to interrupt your call to present
an urgent call for you.
• Do not disturb override service: When your extension has a “Do
not disturb” status, (see also the “ Call Forwarding Services ”
section), this service also enables the attendants to override the
Do not disturb status in order to present an urgent call for you.
In the first case, when the attendant activates a call intrusion, you
may find yourself in a 3-person conference call with your first caller
and the attendant. Usually, a warning tone is heard at a regular
frequency during this conference call to remind the parties that they
are still under call intrusion status.
The attendant may then speak to you, but not privately.
L2
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Alternatively, you may press the flashing line key on which the atten-
dant’s call is presented. Your first caller will then be automatically
placed on hold, and you may then speak privately with the attendant.
In this latter case, when the Do not disturb status is overridden by
the attendant, his/her call is presented just as a normal call would
be, and which you may answer normally.
These services are designed for attendants equipped with high-
end Dialog 4225 or 4223 digital extensions.
However, you do not have access to these services from your
Dialog 4422 IP Vision extension, in relation to third party sets.