21
Model 9133i SIP Admin Guide
Troubleshooting
Troubleshooting
This section describes solutions to
some most commonly occurring
problems.
Why does my phone display
“Application missing”?
If you have experienced networking
issues while the phone was
downloading the application from
the TFTP server, it is possible that
the phone can no longer retrieve the
required firmware file. In the event
that the phone is no longer able to
communicate with the TFTP server
in its attempt to re-download the
firmware and the phone cannot
locate the application locally, this
message is displayed.
If the phone displays: “
Web
recovery at: <IP Address>
”. The IP
Address displayed is the IP address
of the phone. If the phone is unable
to receive an IP from the DHCP
server or has lost its record of its
static IP, the phone will auto-assign
itself the default IP 192.168.0.50.
To recover the firmware for your
phone:
1.
Launch a web browser on your
computer. Your computer needs
to be on the same network as
your 9133i IP Phone.
2.
In the address bar, type: “http://
<IP Address>
” (where IP
Address is the IP Address
displayed on the phone). Your
browser launches the Aastra
9133i IP Phone Firmware
Recovery
page.
3.
Enter the name of the firmware
file that is on the TFTP server and
ready for download. E.g.
“9133i.st”.
4.
Enter the IP address of the TFTP
server.
5.
Press the Download Firmware
button.
Ensure that the TFTP server is
running and accessible on the
network. If the firmware file is
correctly located on the running
TFTP server, the 9133i IP Phone
locates the file and reloads the
application.
Why does my phone display the
“No Service” message?
The phone displays the “
No
Service
” message if the SIP settings
have not been set up correctly.
Check that the SIP settings are
correct in the 9133i IP Phone. If
using the configuration files, this
could be a formatting or syntax
error.
Tip:
When entering the parameter
“
sip line1 user name:
5551231234
", do not use for-
matting symbols such as “-”
(
555-123-1234
) to format the
number as the phone does not
recognize symbols.
How to restart the 9133i IP
Phone?
From the 9133i IP Phone:
1.
Press the
I
button to enter
the Options List.
2.
Select
10. Phone Status
.
3.
Select
4. Restart Phone
.
4.
Press the
U
key to confirm and
reset the phone. If you do not
wish to reset your phone, press
W
to cancel.
From the Web client:
1.
Click on the Restart sub-category
under the USER main category.
A new web page opens.
2.
Click on
the Restart
button to
restart the phone.
