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 Supplementary features

Aastra 5360/Aastra 5360ip

41

eud-1279/1.2 – R3.0 – 04.2013

Answering call waiting

You are in a call and hear the call waiting tone. Another user is urgently trying to reach 
you.

You can either answer, deflect or reject the call.

Answer

Answering the call:

Press Foxmenu > Foxkey 

Answer

.

➔

The first call party is put on hold. You are now connected with the party who 

initiated the call waiting.

Note:

For more detailed information on how to broker between callers or set up a 
conference, please refer to the Chapters 

"Brokering between an enquiry call 

party and your call partner"

, page 

45

 and 

"Making a conference call"

, page 

45

 

respectively.

Deflect

Deflect call:

Press Foxmenu > Foxkey 

Deflect

.

<Phone number>

Enter the user’s phone number and confirm with the 

Ok

 Foxkey.

➔

Call-waiting party is put through.

Note:

You can also search in the phone book, last-number redial list or call list for the 
phone number of the person you are looking for.

Reject

Rejecting the call:

Press Foxmenu > Foxkey 

Reject

 or the End key.

➔

You remain connected with your original call partner. Depending on the sys-

tem configuration the call-waiting party hears the busy tone or he is for-
warded to a preconfigured destination.

End call

Ending a current call:

Press Foxmenu > Foxkey 

End call

.

➔

The first call is terminated. You are now connected with the party who initi-

ated the call waiting.

☛

Summary of Contents for 415

Page 1: ...ra com doc_finder DocFinder eud 1279_en pdf get DNR eud 1279 Supported communication systems Aastra 415 Aastra 430 Aastra 470 This User s Guide describes the functions configuration and use of the phone Aastra 5360 5360ip on the com munication systems mentioned above eud 1279_en 1 2 R3 0 04 2013 ...

Page 2: ... for Aastra 400 communications systems This User s Guide will assist you with the use of your phone and introduce you step by step to the functions and configurations If you require further technical support or information on other Aastra products please refer to our websites www aastra ch and www aastra com or Aastra DocFinder ...

Page 3: ... symobls 17 Dialling and phoning 19 Answering calls 20 Making calls 21 Using the display and operating elements 23 Display 24 Keys 25 Input 26 Menu guided navigation 28 Signals 30 Supplementary features 31 Making and answering calls 32 Using functions while in a call 44 Organising absences from the desk 49 Voice messages and text messages 59 Functions for special situations 62 Functions with OpenC...

Page 4: ...uring voice mail 88 Configuring presence presence profile 89 Configuring keys 91 Formulating functions 96 Installation and first time operation 98 Equipment provided 99 Options 99 Setting up and mounting the phone 100 Connect Aastra 5360 103 Connect Aastra 5360ip 104 Further information 106 Troubleshooting 107 Declaration Open Source Software Aastra 5360ip 108 Communication system and software ver...

Page 5: ...t and document information is available here You will also find notes on safety data protection and legal notes Please read through this product and safety information carefully Safety information 6 Product information 7 Data protectio 10 Limited Warranty Australia only 10 Document information 13 ...

Page 6: ...o clean your device Do not use chem icals or other chemical products Cost control and Data protection You should protect your phone with a PIN so that no one can make phone calls at your expense A code will also protect your personal settings Ambient conditions Do not operate the device outside the temperature range of 5 C to approx 40 C Avoid direct sunlight and other sources of heat Protect your...

Page 7: ... replaced by third party products or components unless it is to connect other approved networks applications and telephones to the interfaces certified specially for that purpose One number user concept Your system administrator can set up several phones for you that hold all the same phone number one number user concept You have only one name and phone num ber with which to identify yourself to y...

Page 8: ...n Store the user information within easy reach and refer to it whenever uncertainties arise in connection with the use of the product When handing over your product to others make sure you enclose the relevant user information Trademarks Aastra is a registered trademark of Aastra Technologies Limited All other trademarks product names and logos are trademarks or registered trade marks of their res...

Page 9: ...utions including communication servers gateways system phones and process oriented software solutions With its pioneering innovations Aastra consistently promotes the convergence of voice and data communications in its solutions Aastra s clientele includes acknowl edged telephone and data network operators in North America Europe and Africa as well as Internet Service Providers and distributors of...

Page 10: ... Warranty Period If there is a defect or malfunction Aastra shall at its option and as the exclusive remedy under this limited warranty either repair or replace the product at no charge if returned within the warranty period Repair Notice To the extent that the product contains user generated data you should be aware that repair of the goods may result in loss of the data Goods presented for repai...

Page 11: ...ability of Aastra in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3 2 of the ACL to a supply of goods or services This express warranty sets forth the entire liability and obligations of Aastra with respect to breach of this express warranty and is in lieu of all other express or implied warranties other than those conferred by a law whose application cann...

Page 12: ...upply of the services or ii the payment of the cost of resupply and b in the case of goods i the replacement of the goods or the supply of equivalent goods or ii the repair of the goods or iii the payment of the cost of replacing the goods or of acquiring equivalent goods or iv the payment of the cost of having the goods repaired 1 2 Clause 1 1 is not intended to have the effect of excluding restr...

Page 13: ...ets The chapter Communication system and software versions page 109 indicates which software versions support the relevant features Document designation Document number eud 1279 Document version 1 2 Based on communication server software version R3 0 Valid as of communication server software version R1 0 Copyright 04 2013 Aastra Technologies Limited In PDF Viewer click on this link to download the...

Page 14: ...5360ip eud 1279 1 2 R3 0 04 2013 Operating and display elements The sections below provide an overview and usage notes on which keys and sockets are available on your phone Key designations and sockets 15 Display symobls 17 ...

Page 15: ...or Left LED flashes Call Right LED is lit Voice message message or callback 3 Key block Enters digits or letters 4 Navigation key Upward Opens Activated features To the right Opens the Menu Downward Opens Settings General Scrolls forwards backwards in the menu navigates lists 5 Foxkey Executes displayed function using the key 6 Correction key Delete the last character or go back one step in the me...

Page 16: ...peaker key Open listening mode on off 13 Volume cursor keys Adjusts volume 14 Call key Set up answer a call 15 End key Ends a call Exits input without saving and goes back to the idle state 16 Configurable keys with LED Freely configurable as number or function key Number key with two storage locations Press once for first call number press twice for second call number Function key Activate deacti...

Page 17: ...ker activated Text mode activated Function activated Entries in call list Search mode Microphone deactivated Activate discreet ringing Melody deactivated Forwarding activated New text messages New voice messages Voice message retrieved Voice mail greeting with possibility to leave a voice message New forwarded voice message a Retrieved forwarded voice message a Hi Q during a call enhanced audio qu...

Page 18: ...rating and display elements 18 Aastra 5360 Aastra 5360ip eud 1279 1 2 R3 0 04 2013 Phone book Business number Private number Mobile number Presence state Available default Absent Meeting Busy Not available ...

Page 19: ...360ip 19 eud 1279 1 2 R3 0 04 2013 Dialling and phoning The following sections explain how to make phone calls simply and the func tions your phone offers you whenever you receive a call Answering calls 20 Making calls 21 ...

Page 20: ...s follows Ending a call You want to end the call After the call the call duration is indicated Call charges are also displayed after any external call which you initiated provided your provider supports this function Pick up the handset Note If the caller s phone number is received it is shown on the display If the phone number is stored in the private phone book or in the system the display also ...

Page 21: ...n you have already called In the last number redial list your phone automatically stores the phone numbers of the persons you have already called complete with their names where available You can now call the person in question using this last number redial list The last number redial list has a maximum of 4 entries Phone number Enter a phone number in call preparation You can use the Correction k...

Page 22: ...rtner hearing your conversation You can switch the microphone on and off during a call During a call Press the Loudspeaker key Open listening is now activated is displayed Note You can continue with the call as usual using the handset Deactivating open listening Press the Loudspeaker key a second time Open listening is now deactivated Note To end a call in open listening mode you need to press the...

Page 23: ... 5360ip 23 eud 1279 1 2 R3 0 04 2013 Using the display and operating ele ments The following sections explain how to operate your phone quickly and simply Display 24 Keys 25 Input 26 Menu guided navigation 28 Signals 30 ...

Page 24: ...he idle state by a symbol or a display text You can then use the relevant Foxkey to call up the information You have access to the menu or the Foxkey functions available in each case To see the rest of the text Press the horizontal navigation key Close Deleting the display text Press Foxmenu Foxkey Close The display returns to the idle state the function remains activated Function activated The ac...

Page 25: ...ey has variable functions These functions are displayed above the key Sev eral contacts are stored under the broad Foxkey which means you need to press the Foxkey precisely under the function you want Pressing the Foxmenu In the idle state Opens the menu In the menu during a call Retrieves available Foxkey functions is displayed Press the Foxkey on the place where the function you want appears on ...

Page 26: ...rs You can also use the digit keys to enter letters and special characters A number of let ters and special characters are assigned to each key To enter letters using the digit keys you need to be in text mode The text mode is activated automatically if the phone is expecting a text input You can switch back and forth between number mode and letter mode during your input Note Only capital letters ...

Page 27: ...n either delete the input one character at a time or cancel the entire input Moving the Cursor You want to go to a certain character for an input or correction With the navigation key you can move the cursor to the left or right abc 123 Switching between number mode and letter mode during your input Press Foxmenu Foxkey abc 123 or 123 abc is displayed a A Switching between upper case and lower cas...

Page 28: ...gh the different menu entries Press the Foxmenu The menu is displayed Menu Press the Menu Foxkey The first menu entry is displayed Use the vertical navigation key to scroll through the menu entries Select Press the Select Foxkey Accessing the displayed menu Horizontal navigation key Left Scrolling back through the menu Right opens displayed menu scrolls forward through the menu retrieves detailed ...

Page 29: ...n deactivate again all the activated functions e g Forwarding Barring End input without saving Press the End key Back to the idle state in the menu Press the End key Scrolling back through the menu Press the Correction key Menu Press the navigation key up All the activated functions are now displayed Or Retrievable also via menu Menu Activated features Reset Reset the function in question The func...

Page 30: ... eud 1279 1 2 R3 0 04 2013 Signals Indicator LED signals Depending on the situation the indicator LEDs either flash or remain steadily lit LED State Description Flashes fast Incoming call Flashes slowly Appointment call Lit New voice message or new text message Callback ...

Page 31: ...atures provided by your phone for more efficient use Making and answering calls 32 Using functions while in a call 44 Organising absences from the desk 49 Voice messages and text messages 59 Functions for special situations 62 Functions with OpenCount 73 Functions with Aastra Alarm Server 74 Setting functions by remote control 77 ...

Page 32: ... administrator whether you should start with the surname or the first name Notes To be able to search in an external phone book using Quickdial you need to press the key or 0 key before entering the first letter The response time may vary greatly depending on the size and the number of phone books connected Name Quickdial Press each of the corresponding digit keys once for the first letters of the...

Page 33: ...ok refer to the chapter Dialling from private contacts page 34 Press the phone book key Search entry 1 Scroll to Search entry and press the Select Foxkey 2 If required enter the first few letters of the name you are looking for first name and surname separated by a space until the user or a list is displayed Notes Text mode is activated automatically Use the key to enter spaces Scroll through the ...

Page 34: ...tacts 1 Scroll to Private contacts and press the Select Foxkey 2 For the first letter of the name you are looking for keep pressing the corre sponding digit key until the list display the letter e g press the digit 7 three times to obtain the letter R The display jumps to the first entry that begins with R Scroll through the list until the user you want is displayed Select the phone number you wan...

Page 35: ...ey Advanced search 1 Scroll to Advanced search and press the Select Foxkey 2 Enter the first few letters of the name you want first and last name sepa rated by a space If required enter the first few letters of the town s name name and town name separated by a space until the user or a list is dis played Notes Text mode is activated automatically Use the key to enter spaces Scroll through the list...

Page 36: ... list The list of answered calls contains a maximum of 4 entries Show Calling a user back Press Foxmenu Foxkey Show The display shows a list of the last unanswered calls Scroll through the list until the user you want is displayed Pick up the handset The phone number displayed is dialled Once the call has been successfully connected the entry is deleted from the call list Close Hiding the Missed c...

Page 37: ...to configure a configurable key refer to the chapter Configuring keys page 91 Scroll through the list until the user you want is displayed Pick up the handset The phone number displayed is dialled Press the Redial key Redial list is displayed Press the Redial key several times or press the down navigation key to scroll through all the phone numbers you last dialled Pick up the handset The phone nu...

Page 38: ...n his display To answer the callback request Someone has asked you to call back You can tell this from the lit attention LED in the idle state The display shows Callback requested You called someone and hear the busy tone or the ring back tone Callback To activate a callback request Press Foxmenu Foxkey Callback You hear the acknowledgement tone Put the handset on hook The display shows Call expec...

Page 39: ... dialled Delete Clear callback Press Foxmenu Foxkey Delete Callback is deleted Note The callback can be changed via Menu Activated features Delete or Call as long as it was not answered or cancelled by the system Deflect Press Foxmenu Foxkey Deflect Phone number Enter the phone number and confirm with the Ok Foxkey The call is deflected to the user you want Notes You can also search in the phone b...

Page 40: ... call Requirement It is essential that the internal user has not barred the Call waiting func tion on his phone for configuration see the chapter Activating protection against call types page 85 Ask your system administrator whether the Call waiting function is enabled on the system Call waiting User is busy Press Foxmenu Foxkey Call waiting You hear the dialling tone Note If the person rejects yo...

Page 41: ...ll partner page 45 and Making a conference call page 45 respectively Deflect Deflect call Press Foxmenu Foxkey Deflect Phone number Enter the user s phone number and confirm with the Ok Foxkey Call waiting party is put through Note You can also search in the phone book last number redial list or call list for the phone number of the person you are looking for Reject Rejecting the call Press Foxmen...

Page 42: ...pending on the system configuration your call party can answer your announcement directly in intercom without having to press a key Contact your system administrator for more information If the called user has several phones in the one number user concept with acti vated hands free any phone the quickest answers the call Pick up the handset Announcement Press Foxmenu Foxkey Announcement Destinatio...

Page 43: ... you are making your call Any call charges incurred will be charged to you The call number dialled is not stored in the last number redial list To continue the announcement as a phone call Pick up the handset You are now connected to the person who initiated the announcement Note If the announcement was started to a group all the other recipients of the announcement are excluded To stop the announ...

Page 44: ...key Enquiry Phone number Enter the phone number of the enquiry call party Enquiry call party is called first call partner is on hold Note You can also search in the phone book last number redial list or call list for the phone number of the person you are looking for End call To end the enquiry call Press Foxmenu Foxkey End call or the End key You are now back through to your original call partner...

Page 45: ...erence function you can include a call party on hold in the current con versation From the conference call you can initiate an enquiry call to someone else You can broker between the parties of the conference and the enquiry call party Depending on the system configuration a conference call can consist of up to 6 con ference participants You can hold a conference call with internal and external us...

Page 46: ... search in the phone book last number redial list or call list for the phone number of the person you are looking for Connecting with notification Wait until the person has answered the call Announce the call party Connect Put the handset on hook or press the Connect Foxkey Your first call partner and the other person are now connected with each other Note If the other user does not answer you can...

Page 47: ...ual e mail boxes For this you must configure at least one e mail address in the communication system Contact your system administrator for more information You can start recording calls in the following situations during an active call During a conference call with maximum two participants During an incoming outgoing call in call preparation During dialling with a busy line Park Press Foxmenu Foxk...

Page 48: ...rding with the Foxkey or with a configurable key Notes Recording calls may infringe on your national data protection provisions or be permitted only under certain circumstances If you intend to use this function notify your call party in advance You cannot record a conversation involving more than two call parties enquiry call conference The recording is automatically stopped if you park your call...

Page 49: ...incoming calls to the destination you want It also tells you directly whether the user you want is reachable or absent without you having to call him The information details depend on the type of telephone Organizing absences using the presence key Your phone is equipped with a presence key under which you can store presence pro files By simply pressing the presence key you can activate a call for...

Page 50: ...n the phone book or in a call list during dialling by name Presence profile LED Profile number Presence profile LED Profile number Available default 0 Absent 1 Meeting 2 Busy 3 Not available 4 Notes External applications such as Open Interfaces Platform OIP can affect your pres ence status Example You have a meeting in your Outlook calendar from 2 to 4 pm Your presence state changes from Available...

Page 51: ...changed and saved the active presence profile you have to tem porarily select another presence profile and then reactivate the presence pro file you want in order to have the settings applied Presence profile To deactivate the presence profile Press the function key for Presence profile Or Select a new profile via the presence menu and press the Ok Foxkey Presence profile is deactivated Name phone...

Page 52: ... Depending on the voice mail configura tion your caller then has the possibility of leaving a message Example The person you have called is not available until 31st January at 14 00 Please leave a message after the tone The absence information is an integral part of a presence profile All the relevant con figuration possibilities can be found in chapter Configuring presence presence pro file page ...

Page 53: ...rding Scroll to Call Forwarding and confirm with the Ok Foxkey User Scroll to User and confirm with the Ok Foxkey Enter the user s phone number and confirm with the Ok Foxkey Forwarding is activated Notes You can also search in the phone book last number redial list or call list for the phone number of the person you are looking for If a call is to be forwarded only when you are already in a call ...

Page 54: ...ding variant at a time is possible Menu Press Foxmenu Foxkey Menu Forwarding Scroll to Forwarding and press the Select Foxkey Call Forwarding on No Reply Scroll to Call Forwarding on No Reply and confirm with the Ok Foxkey User Scroll to User and confirm with the Ok Foxkey Enter the phone number of the destination to which your calls are to be for warded and confirm with the Ok Foxkey Call forward...

Page 55: ...one number user concept Only one forwarding variant at a time is possible Menu Press Foxmenu Foxkey Menu Forwarding Scroll to Forwarding and press the Select Foxkey Call Forwarding Scroll to Call Forwarding and confirm with the Ok Foxkey Voice mail Scroll to Voice mail and confirm with the Ok Foxkey Forwarding is activated Notes You can specify whether your voice mail should answer directly Call f...

Page 56: ...predefined within the system You can use one of the text messages stored in the system directly modify it or create a new message Notes One diversion applies to all connected phones in one number user concept Only one forwarding variant at a time is possible Menu Press Foxmenu Foxkey Menu Forwarding Scroll to Forwarding and press the Select Foxkey Call Forwarding Scroll to Call Forwarding and conf...

Page 57: ... the entire phone Lock phone With Lock phone your private data cannot be viewed and external calls can only be made from your phone in accordance with the system settings With Free all the settings and data are freely accessible Menu Press Foxmenu Foxkey Menu Settings Scroll to Settings and press the Select Foxkey General Scroll to General and press the Select Foxkey Barring Scroll to Barring and ...

Page 58: ...t setting Menu Press Foxmenu Foxkey Menu Activated features Scroll to Activated features and press the Select Foxkey Barring Select the barring you want and press Foxmenu Foxkey Reset You are prompted to enter your PIN PIN Enter the PIN and confirm with the Ok Foxkey Free Scroll to Free and confirm with the Ok Foxkey The phone is unlocked To unlock all your phones execute the function code 33 PIN ...

Page 59: ... more information Play Play the new voice message Press the Delete Foxkey Message is played back Or Voice message can also be selected using the menu Menu Call lists Unan swered calls Play Menu To delete the message Press Foxmenu Foxkey Menu Voice mail Scroll to Voice Mail and press the Select Foxkey Inbox Scroll to Inbox and press the Select Foxkey Delete Press the Delete Foxkey The voice message...

Page 60: ... Requirement The internal user must have a phone capable of receiving text mes sages You can use one of the text messages stored in the system directly modify it or create a new text message Menu Press Foxmenu Foxkey Menu Voice mail Scroll to Voice Mail and press the Select Foxkey Inbox Scroll to Inbox and press the Select Foxkey Deflect Select the voice message you want and press Deflect Phone nu...

Page 61: ... Foxkey The text message is sent Note If the display shows Not available the text message could not be sent Show Show text message Press Foxmenu Foxkey Show The display shows the sender and the date time of the text message Read Read text messages Select the text message you want and press Foxmenu Foxkey Read If the text message runs over several lines use the navigation key to scroll Delete Delet...

Page 62: ...ringing in your vicinity and want to pick up the call With the Pick up function you can pick up the call from the other phone on your own phone Menu Press Foxmenu Foxkey Menu Call features Scroll to Call features and press the Select Foxkey Pick up Scroll to Pick up and confirm with the Ok Foxkey User Scroll to User and confirm with the Ok Foxkey The display shows the number of the phone from whic...

Page 63: ...ivated forwarding the appointment call is not forwarded If you are in call the appointment call is made as soon as you end the call An appointment call can only be set using a function code see chapter Function commands function codes page Seite 96 Answer Confirming an appointment call Press the Answer Foxkey The appointment call is terminated Confirm Confirming the alarm Press the Confirm Foxkey ...

Page 64: ... the tone signals You can specify whether the DTMF mode should be generally activated or deactivated see Chapter Configuring the DTMF mode page 82 DTMF is activated as the default dialling mode If the DTMF mode is generally deactivated you can activate it and deactivate it again temporarily during a call You re in a call and the DTMF mode is generally deactivated You want to activate the DTMF mode...

Page 65: ...to you Function code 1 Enter function code 36 for a business call 2 Enter your internal phone number 3 Enter your PIN 4 Enter the internal or external phone number with the exchange access digit Pick up the handset The phone number displayed is dialled Note When you hang up dialling by name and your private phone book remain available for a whole minute so you can make another call Function code O...

Page 66: ...s configured in the system you can search for an internal user using the general bell The paged person can answer from any phone Menu Press Foxmenu Foxkey Menu Call features Scroll to Call features and press the Select Foxkey Page Scroll to Page and confirm with the Ok Foxkey Phone number Enter the phone number f the person to be paged and confirm with the Ok Foxkey User is called and receives you...

Page 67: ...r phone Discreet ringing is available on your phone as an alternative to the usual ringing If dis creet ring is activated the phone rings only once This function must be stored under a function key see chapter Configuring keys page 91 Menu Press Foxmenu Foxkey Menu Call features Scroll to Call features and press the Select Foxkey Pick up Scroll to Pick up and confirm with the Ok Foxkey General bel...

Page 68: ...s Guide Function Codes on the Aastra DocFinder Tracking a malicious call Your are being threatened or molested by a call You want to identify the caller Using the MCID Malicious Call Identification function the provider records the fol lowing call data Your phone number the caller s phone number and the date and time of the call MCID has to be enabled by your provider Your provider will inform you...

Page 69: ...ate a call routing for all phones If you have not configured a call routing the default setting all phones are ringing is used as standard This function can also be stored under a configurable key see chapter Configuring keys page 91 Menu Activating personal call routing Press Foxmenu Foxkey Menu Settings Scroll to Settings and press the Select Foxkey General Scroll to General and press the Select...

Page 70: ...thout you and your call party noticing Unlike Intrusion you will receive neither a visual nor an acoustic signal This means you cannot reject Silent intrusion The third user s microphone remains switched off He can however intrude on the call at any time by enabling his micro phone or pressing the Intrusion function key Your system administrator can allocate this function to a configurable key Not...

Page 71: ...certain amount of time after login e g after 6 hours and 30 minutes At a certain time e g 6 30pm Notes You can only log in to a phone if no other user has yet logged in to that phone for free seating purposes You can only log on once to a Free Seating phone The moment you log in to another free seating phone you are automatically logged off the original phone Notes If no user is currently logged o...

Page 72: ...ct your system administrator for more information Note The default PIN setting 0000 is not accepted First change the PIN as described in chapter Changing the PIN page 83 or use the function code 47 see User s Guide Function Codes on the AastraDocFinder If you have forgot ten your PIN your system administrator can reset it to the default setting Log out Log out free seating Press Foxmenu Foxkey Log...

Page 73: ...ations system the fol lowing additional features are also available on your phone PIN telephony The PIN telephony b is part of OpenCount The possible applications of the PIN telephony depend on the area of use for example in the area of health care and accommodation hotel Independently from the phone you can make external calls for a fee The credit may be limited You can charge the charges and the...

Page 74: ...quisites Staff phone Your phone must be capable of signalling alarm signals from the Aastra Alarm Server Patient phone The patient phone must support the Announcement function and allow hands free operation Both settings have to be activated If the phone does not support this func tion the response procedure is as follows Analogue phones ring in the normal way The patient himself must answer the c...

Page 75: ...t to the bed The alarm ends and the alarm signal is deleted from the staff phone Direct response without a triggered alarm You can execute the direct response function without the patient having triggered an alarm first This function must be stored under a function key see chapter Configuring presence presence profile page 91 Note Direct response is a special variation of the intercom feature see ...

Page 76: ...tline destination number If the user does not dial another phone number during this predefined time or puts the handset back down again a connection with the Hotline number is automatically set up If the hotline destination number i e the nursing staff is busy the call is routed according to the system configuration Contact your system administrator for more information Hotline for internal users ...

Page 77: ...e You can then enter the function commands and function codes Function code Using remote control from a third party phone 1 Enter function code 06 2 Enter your phone number 3 Enter your PIN 4 Enter the function code for activating deactivating the function you want Pick up the handset You hear the acknowledgement tone Put the handset on hook The function is activated deactivated Note The default P...

Page 78: ... adapt the phone s basic settings to suit your per sonal requirements Display 79 Setting the ringing properties Audio 80 General settings 82 Protect yourself against calls 85 Phone Book Management 86 Configuring voice mail 88 Configuring presence presence profile 89 Configuring keys 91 Formulating functions 96 ...

Page 79: ...nd press the Select Foxkey Display Scroll to Display and press the Select Foxkey Display contrast Scroll to Display contrast and press the Modify Foxkey Display setting Select the required setting and confirm with the Ok Foxkey The setting is stored Ok Hide Wake up call has expired a Press the Ok Foxkey Wake up call status is set to OFF Delete Delete Wake up call has expired a Press the Delete Fox...

Page 80: ... while the phone is ringing Setting the volume during a call You want to adjust the volume while in a call You have to set the volume of handset and loudspeaker separately The new volume will remain stored even after the call is ended Quieter Press the key Louder Press the key Quieter Press the key during the call Louder Press the key during the call Note The volume cannot be modified if you are i...

Page 81: ... with Play alarm melodies A list of the Alarm melodies is for listening under Menu Settings General Alarm melodies available Note Please note that the ringing volume may be reduced if Aastra 5360 is not connected to the power supply Menu Press Foxmenu then Foxkey Menu Settings Scroll to Settings and press the Select Foxkey Audio Scroll to Audio and press the Select Foxkey Audio setting Scroll to t...

Page 82: ...DTMF mode You want to decide whether the DTMF mode is to be activated or deactivated as default on your phone Menu Press Foxmenu then Foxkey Menu Language Scroll to Language and press the Modify Foxkey The set language is displayed with Language Select the required language and confirm with the Ok Foxkey The display text appears in your selected language Menu Press Foxmenu then Foxkey Menu Setting...

Page 83: ... available Note Your PIN applies to all your phones Menu Press Foxmenu then Foxkey Menu Settings Scroll to Settings and press the Select Foxkey General Scroll to General and press the Select Foxkey PIN Scroll to PIN and press the Modify Foxkey The display shows Old PIN Old PIN Enter the old PIN and confirm with the Ok Foxkey The display shows New PIN New PIN Enter the new PIN and confirm with the ...

Page 84: ...herefore only be carried out by your system administrator You can however call up the data Menu Press Foxmenu then Foxkey Menu Settings Scroll to Settings and press the Select Foxkey General Scroll to General and press the Select Foxkey Own ID Scroll to Own ID and press the Select Foxkey Name call number and communication system are displayed Menu Press Foxmenu then Foxkey Menu Settings Scroll to ...

Page 85: ...is trying to reach you You can either answer or reject this second call Intrusion A third participant can intrude into your active call and listen to your con versation Announcement You can address internal users directly via their loudspeaker where available without waiting for a reply similar principle to that of an inter com system Call forwarding Incoming calls are forwarded directly to your p...

Page 86: ... edit or delete an entry Creating a new phone book entry You want to store your own phone numbers You can store your own phone numbers in the private phone book Press the phone book key Private contacts Scroll to Private contacts and press the Select Foxkey New Press Foxmenu Foxkey New Name phone no Enter the user s name and confirm with the Ok Foxkey The contact is now stored ...

Page 87: ... cannot modify entries in other phone books Press the phone book key Private contacts Scroll to Private contacts and press the Select Foxkey Entry Changing an entry Select the entry you want and press Foxmenu Foxkey Edit Name phone no Modify the contact data and confirm with the Ok Foxkey Entry Deleting an entry Select the entry you want and press Foxmenu Foxkey Delete The entry is now deleted ...

Page 88: ...ey Greetings Scroll to Greetings and press the Ok Foxkey Greeting Renaming greeting Select the greeting you want and press Foxmenu Foxkey Edit Give each of your personal greetings the relevant name and confirm with Ok Greeting Record the greeting Select the greeting you want and press Foxmenu Foxkey Record Now record your personal greeting text Note Record your text through the handset Greeting Pl...

Page 89: ...all is to be signalled see chap ter Activating personal call routing page 69 Keep settings as is Calls are routed according to your settings Call routing ID 1 5 Your personal call routing number Call forwarding Specify where you want a call to be forwarded to see chapter For warding calls Call forwarding page 53 Keep settings as is Calls are routed according to your settings Call forwarding off an...

Page 90: ...or presence profile 1 Open the presence menu scroll to the profile you want and press the Modify Foxkey 2 Make the setting you want and confirm with the Ok Foxkey Presence profile is changed Modify To change the presence profile 1 Open the presence menu scroll to the profile you want and press the Modify Foxkey 2 Make the setting you want and confirm with the Ok Foxkey Presence profile is changed ...

Page 91: ...key To store the phone number Function key Activate deactivate or execute a function Store a phone number under a key number key You want to retrieve a frequently used phone number with a single keystroke rather than enter it digit by digit On each configurable key you can store two call numbers and the associated names The key automatically becomes a number key The system administrator can disabl...

Page 92: ...y and hold it down for a moment Display shows choice of key types Function key Scroll to Function key and press the Select Foxkey The currently set function is displayed with Function Select the function you want and press the Select Foxkey The further prompting depends on the function see Chapter Supplemen tary features page 31 Once you have made all the settings the function is stored under the ...

Page 93: ...o Reply CFNR page 54 Switch group x This function lets you route calls and functions via switch groups Each switch group has three switching positions The default position is 1 Control output You can control external electric equipment or installations using control outputs For example you can use your phone to open and close electric gates or to switch the lights on or off throughout a building W...

Page 94: ...c destination For further information refer to chapter Activating protection against call types page 85 Discreet ring With this function the phone rings only once For further information refer to chapter Activating deactivating a discreet ring page 67 Voice mail greeting This function allows you to activate deactivate the greeting you want For further information refer to chapter Managing personal...

Page 95: ...her information refer to chapter Recording a call page 47 Direct response This function allows you to set up a call connection to a patient in hands free mode For further information refer to chapter Direct response page 74 PIN call Independently of the phone you can for a fee make external calls The credit may be limited For further information refer to chapter PIN teleph ony page 73 PIN call reb...

Page 96: ...found in the User s Guide User s Guide Function Codes on the Aastra DocFinder You can use function commands to define a function to suit your personal require ments A function can consist of one or more function commands function codes and the phone number The following function commands are available A Seize line with highest priority I Seize line H Seize line in hands free mode X Disconnect P Pa...

Page 97: ...unction code for activate presence status 1 presence profile 1 absent 1800 2311 time and date until which you are absent 4 Type in the second number I 27 I Seize line 27 function code for deactivate presence status 5 Press the Save Foxkey Key assignment is stored Notes Text mode has to be activated before you can enter function commands Functions that are not available via the menu can be activate...

Page 98: ... 2 R3 0 04 2013 Installation and first time operation These sections explain the setup options available with your phone Equipment provided 99 Options 99 Setting up and mounting the phone 100 Connect Aastra 5360 103 Connect Aastra 5360ip 104 ...

Page 99: ...eud 1279 1 2 R3 0 04 2013 Equipment provided Options Telephone and handset Handset connection cable Telephone connection cable Aastra 5360 Stand rest can also be used as a mounting frame for wall mounting Quick User s Guide and safety information Plug in power adapter ...

Page 100: ...insert the stand rest in different positions into the back of the phone until it snaps into place Insert the stand rest as indicated on the installation diagram until it snaps into place Connecting the handset Plug the connector on the shorter straight extremity of the handset cord into the socket on the handset Plug the connector at the loose extremity of the cord into the handset socket on the u...

Page 101: ... B For the correct con nection assignment refer to Chapter Connect Aastra 5360 page 103 and Con nect Aastra 5360ip page 104 Insert the phone into the stand rest horizontally Figure C 1 and slide downwards Figure C 2 Unscrew the cams for holding the handset Figures D 1 to D 3 Insert the handset Note As there is only a limited amount of space between the sockets on the back of the phone and the wall...

Page 102: ... 0 04 2013 Dismantling Desk phone Disconnect the phone cord and remove Carefully pull the stand rest away in the opposite direction Wall set Carefully slide the phone upwards out of the stand rest Disconnect the phone cord and remove 1 2 1 2 3 A B C D 151 mm 145 mm 130 mm 65 mm 3 5 mm ...

Page 103: ...one symbol Desk installation only To relieve the strain on the cable feed the cable through one of the cable guides on the stand rest Plug the other end of the cable into the phone socket outlet Set channel selector switch on the underside of the phone Contact your system administrator for more information Logging your phone on Your system administrator has to prepare the system before you can log...

Page 104: ...nnection Connecting the LAN cord not included in the scope of delivery to a LAN socket Plug the connector at the loose end on the underside of the phone into the LAN socket Desk installation only To relieve the strain on the cable feed the cable through one of the cable guides on the stand rest Connecting to the IP network Connecting the handset Connecting the power supply Note Your system adminis...

Page 105: ... LAN and the phone that does not support PoE you will need the optional power adapter to power the phone Plug the round connector of the power cord on the underside of the phone into the power socket Desk installation only To relieve the strain on the cable feed the cable through one of the cable guides on the stand rest Connect the power supply to the mains power Logging the IP phone Your system ...

Page 106: ...d 1279 1 2 R3 0 04 2013 Further information The following sections contain more useful information about your phone Troubleshooting 107 Declaration Open Source Software Aastra 5360ip 108 Communication system and software versions 109 ...

Page 107: ...ct your system administrator for more information Display is working but connection is not possible Your phone may be locked Unlock your phone see chapter Unlocking your phone page 58 Freely configurable keys cannot be configured The configuration may be locked Unlock your phone see chapter Unlocking your phone page 58 The key for a reconfiguration may be locked in the system Contact your system a...

Page 108: ...listed below are available at www aastra com docfinder Public GNU source document type The licence texts for the GPL and LGPL are also stored on the phone itself and can be viewed using the integrated web interface URL IP address of your phone Please read through the text carefully to find out all you need to know about your rights with regard to the licences concerned This product contains the fo...

Page 109: ...se Instructions but the system will not let you Some communication systems or software versions do not support all the features The corresponding text sections are identified by a letter inside square brackets a The list below indicates which system versions support the relevant features Contact your system administrator for more information R2 0 R3 0 a X b X X c d ...

Page 110: ...y 92 CLIP 68 CLIR 68 Communication system 84 109 Conference call 45 Configurable key 16 Configuring key 91 presence 89 presence profile 89 voice mail 88 Connect 46 Connecting IP phone 104 Phone 103 the power supply 105 your IP phone to the LAN 104 your phone to the system 103 Connections Safety information 6 Contact 86 Correcting your input 27 Correction key 15 Cost control Safety information 6 Cr...

Page 111: ...5 Foxmenu 16 Free seating 71 Function codes 96 Function commands 96 Function key 92 Function selection for configurable key 93 G General bell Answering a general bell 67 Searching for a user 66 H Hotline 72 Hotline alarm 76 I Installation 98 Intercom 42 Intrusion 85 K Key block 15 Key designations 15 Key legend 15 L Labels 16 LAN 104 LED indicator 30 Limited Warranty Australia only 10 Listening in...

Page 112: ...ote control 77 Resetting activated features 29 Ring alone 70 Ring melody 81 Ring off 81 Ringing speed 81 S Safety information 6 Selecting the language 82 Setting up 100 Setting the display 79 the ringing properties 80 the ringing volume 80 Silent intrusion 70 Software version 109 Storing a function under a key 92 a phone number under a key 91 Supplementary features 31 Suppressing your call number ...

Page 113: ...ucts are manufactured in conformity with RoHS 2011 65 EU The product specific declarations of conformity can be found on the Aastra 400 DocFinder www aastra com docfinder Exclusion of liability Aastra is a registered trademark of Aastra Tech nologies Limited Technical modifications and product availability subject to change without notice Copyright 2013 Aastra Technologies Limited ...

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