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AASTRA 320w User Manual

Appendix A

Trouble Shooting Error Messages

Take appropriate measures as shown below if the following error messages appear on WiFi phone screen.

Error Messages

Measures

101

You have been out of service coverage.

Move to places where wireless LAN services are available, and

select the function of wireless LAN search to check whether there

are AP or wire/wireless sharers around.

102

Connection to AP is not available.

WiFi phones use encryption key for security in wireless areas.

If AP is not used, check whether wire/wireless sharers in use

correspond to the encryption of WiFi phones.

You can find through the process of Wireless LAN Search,

Edition, and Set Encryption.

Most wire/wireless sharers used by customers have been

basically set to Not Use Security.

103

AP has rejected connection.

If wire/wireless sharers in use have been set to Limit Connectors

and the Number of Connectors, this message appears. Cancel the

function of connection limitation, or connect to AP. To be

connected to AP, press Wireless LAN Search, AP, and OK

buttons in turn.

104

Connection to AP is not available.

Since this message appears when you are out of call coverage,

move to places where AP services are available.

105

does

not

support

802.1×

Certification.

Check whether wire/wireless sharers or access points in use

support 802.1× Certification. If they do, check whether they have

been set to 802.1× Certification. For more details, contact your

dealer.

106

AP does not respond to 802.1× Message.

This message appears when wire/wireless sharers or access points

fail to respond to the messages sent by WiFi phones in 802.1×

Certification. For more details, contact your dealer.

107

No route certificates

This message appears when WiFi phones have been set to a

certificate-based 802.1× type (TTLS, PEAP), and route

certificates have not been installed in WiFi phones. Thus, route

certificates should be installed in WiFi phones. For more details,

contact your dealer.

Summary of Contents for 320w

Page 1: ...AASTRA 320W User Manual ...

Page 2: ...lieved to be accurate and reliable The authors have used their best efforts in preparing this material These efforts include the development research and testing of the theories and programs to determine their effectiveness However UniData Communication Systems assumes no liability for errors that may appear in this document or for liability otherwise arising from the application or use of any suc...

Page 3: ...pany can not assume any responsibility for any damage or other pure economic loss resulting from lost communications opportunities due to a breakdown of this product its incorrect operation power failure or other external factors After sales service We request that you write down in a memo or otherwise store any information that you yourself have registered in this product This company has no obli...

Page 4: ... interference received including interference that may cause undesired operation CAUTION Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment NOTE This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to...

Page 5: ...phone has been tested and meets FCC RF exposure guidelines when used with an accessory that contains no metal and that positions the handset a minimum of 1 5cm from the body Use of other accessories may not ensure compliance with FCC RF exposure guidelines ...

Page 6: ...w has been show to be 0 286 W kg at Human Head and 0 351 W kg at Body Caution concerning interference with 2 4Ghz wireless LAN When communicating with a 2 4GHz LAN be careful about the following Microwave ovens and other industrial scientific and medical equipment as well as indoor wireless stations wireless stations requiring permits and special low power wireless stations wireless stations not r...

Page 7: ...low power wireless stations used for identifying mobile units as well as amateur wireless stations Because the 2 4GHz band frequency used in this product overlaps with medical equipment microwave ovens and other industrial and scientific equipment as well as indoor wireless stations and special low power wireless stations for identifying mobile units used in plant manufacturing line etc electromag...

Page 8: ...hall not be provided Do not use AASTRA 320w in places that are too hot or too wet keep them indoors between 0 and 50 If they get wet with rain have drinks spilled or are used in extremely hot wet places such as public sauna bathroom it can cause battery explosions Put AASTRA 320w and chargers in places out of reach of children or pets If one puts batteries his or her mouth or uses broken batteries...

Page 9: ...cks on them nor put them near to heating appliances such as heaters and microwave ovens It can cause the leak of battery contents or explosions Use standard chargers authentication for batteries Otherwise batteries will have their life reduced face explosions or damage AASTRA 320w In this case free services shall not be provided Refrain from the use of AASTRA 320w and leave the power cord of charg...

Page 10: ... equipment can have radio interference services related to life safety are not provided Do not install AASTRA 320w in places exposed to direct sunlight and on carpets or cushions It can cause fires or troubles Do not install AASTRA 320w in narrow places with poor ventilation or near heat sources It can cause fires or troubles Do not install AASTRA 320w in places with much dust It can cause operati...

Page 11: ...eries are not used for a long time keep them at room temperature after charging If you want to use again after leaving them for a long time it is recommended to use them after fully charging Keep in mind that AASTRA 320w can produce much heat while using for a long time Do not install AASTRA 320w in heavily shaking places It can cause performance degradation or reduce the life of products After us...

Page 12: ...harging Signal 18 BASIC Function 19 How to Turn On Off 19 How to Enter Characters 19 How to Enter Special Characters 20 Make a Call 20 Make a Call the Received Number 20 Making Calls Using Speed Dial 21 Incoming Call 21 Missed Call 21 Function on the Call 22 How to Mute 22 Save Phone Number on Calling 22 Memo 23 Volume Control 23 Phone Book 25 Search 25 Add Phone Book 26 ...

Page 13: ...r 34 Alarm Wake up Call 34 D Day 38 Calendar 39 World Time 398 Ring Sound Type 41 Sound Effects 42 System Alerts 42 Volumes 43 Screen 44 Wall Paper 44 Clock Calendar 44 Banner 45 Set lighting 47 Phone Setting 48 Security 48 Call block mode 51 WLAN Search 52 Connect to new Temporary profile 53 Reset to default 54 Call Forwarding 55 55 ...

Page 14: ...AASTRA 320w User Manual 13 Time 61 Language 62 Appendix A 63 Appendix B 59 ...

Page 15: ... R Submenu operation etc Function of Left and Right Selection Key Send key Receiving and making a call End key Terminating a call and to switch the power ON OFF OK key Used to confirm AP search key Searching Access Point Alarm key Alarm Wakeup call My menu key Personal shortcuts to get quick access Message key Using message function Not available Speaker key Using speaker function ON OFF Mute key ...

Page 16: ...Avoid direct sunlight to prevent a poor view of WiFi phone screen The screen fades out automatically to reduce battery consumption Signal strength Out of call coverage Call trial or connection Call not available Ringer enabled Buzzer disabled Buzzer enabled the phone does not ring for an incoming calls An alarm is set Remaining battery life sufficient insufficient none Being connected to network ...

Page 17: ...AASTRA 320w User Manual 16 Display call forwarding numbers ...

Page 18: ...ssing anything that you found please contact your dealer immediately For safety in use please purchase authentic products If you want to purchase additional batteries or chargers contact your dealer Phone Battery Cradle AC Adapter Battery Replacement Always use original batteries for your safety when you replace batteries following the figure below Battery insertion Battery removal ...

Page 19: ...h Time Approximately 180 minutes Battery Life Successive use Approximately 7 hours Successive standby Approximately 50 hours Successive use time and standby time of batteries are the estimates of the company s laboratory which can be different from the figures in manual depending on the patterns they are used Battery Charging Signal If batteries need charging they display producing ringing sound I...

Page 20: ...keep pressing for 3 seconds or until turn off the display If abnormal works take place or the power button does not work while using WiFi phone start the phone after removing and inserting the battery Turn on the power after waiting for 5 seconds or more when you restart the phone How to Enter Characters Entering English Alphabets Ex If you want to enter UNI press two times press two times press t...

Page 21: ...f deletes one number while a long press of deletes all numbers entered To finish calling press F If you select Save after entering phone number it will immediately be stored in phone book Make a Call the Received Number Press button select your desired phone number using and press again A maximum of 100 phone numbers incoming and outgoing can be stored in the call list ...

Page 22: ...2 digits or more make a long press of the last one of the abbreviated numbers You can press after entering the Speed Dial Since if the distance from AP becomes longer noise can be made call near to it Incoming Call To receive incoming press To finish calls press Missed Call If you have missed call press and the last one of those calls will be answered To see calls arrived in your absence from the ...

Page 23: ... on works If you want to cancel Press short key off after pressing Menu Left Selection Key L again Press Mute F F This is designed to prevent the other party from hearing when the noise around you is too much or you want the situation around you not to expose to the other party while you can hear the other party Save Phone Number on Calling You can store new numbers in the phonebook by selecting S...

Page 24: ... can note something during call Numbers Only Press the buttons that you want to note and you can store the memos by pressing The memos stored can be found in the call list F F F Volume Control You can adjust receiver volume by pressing during calls To go to the previous screen either press or wait for 3 seconds ...

Page 25: ...User Manual 24 Some of the bell sounds downloaded can be harshly heard since they do not match the sound source in WiFi phones This does not come from any troubles in phones and you can select and use other sounds ...

Page 26: ...y pressing Menu Left Selection Key L Integrated Search Select Menu Left Selection Key L and All in turn Go to the phone number to search using after entering some of name phone number e mail 1 character or more Total Deletion Select Menu and Delete all and then enter password Press after selecting Yes No using Take note that if you select Delete all all phone numbers stored will be removed The com...

Page 27: ...hould be designated Save Phone Numbers You can save phone numbers in the phone book by pressing Save Enter names A maximum of 8 characters a maximum of 16 characters for the English Alphabet can be entered Designate groups Enter phone numbers Press phone number types to classify Mobile Home Office family friends A maximum of 5 phone numbers can be entered You can designate Speed Dial numbers by pr...

Page 28: ...ressing Save Right Selection Key R after entering them in standby mode FF Speed Dial This is a function that enters the most frequently used ones of those phone numbers stored in Contacts in Speed dials and easily get them later when users want to call at those phone numbers numbers from 1 to 99 are provided Select Menu Left Selection Key L Contacts Speed dial in turn ...

Page 29: ...TRA 320w User Manual 28 You may set it after selecting your desired speed dial using If speed dial have been designated you can remove them by pressing Menu Left Selection Key L Clear or change them using ...

Page 30: ... in turn Name Enter names of groups You can enter a maximum of 24 characters for the English Alphabet Group Ringers Set Ringers by group Message Ringers Set message alarms by group You can set ringing bell and message bell by groups However if the phone numbers set to both group bell and personal bell the bell will be ringing personal bell ...

Page 31: ...ry by pressing in standby mode Display outgoing calls Display incoming calls Display missed calls Display memos during calls Display phone numbers with reception intercepted Display call forwarding numbers For more details select in relevant Call history You can send messages set incoming call interception and delete all phone numbers in the list by pressing Menu ...

Page 32: ...e Type your Phone IP address on the internet browser with 8080 port for instance if your phone s IP address is 211 241 234 227 type IP address on web browser like http 211 241 234 227 8080 If you want to know your phone IP address please select the Menu Settings 6 My phone info Network Info Make sure that the PC and Phone must be on the same subnet Otherwise it will not be connected In the web bro...

Page 33: ... Receiving button and select csv file in your PC The form of CSV file should be include these title as down below Name Group Number Number1 Number2 Number3 Number4 Key Number Number Type Email Email1 Messenger Contents If the Wi Fi phone power off during the file transfer data could be lost ...

Page 34: ...n turn All calls Display total call time of calls received and transmitted Dialed calls Display call time of calls transmitted SMS sent Display the number of messages sent Call time does not correspond to actual charges You can use this function by pressing Menu button and selecting Message or pressing and in turn in standby mode ...

Page 35: ...me Every 10 min Every 20 min Every 30 min Every 1 hour and Clear using Display set alarm wake up call time If you select Set Time users can enter their desired time themselves Select hour minute using and enter time using figure buttons You can select Morning and Afternoon Set alarm wake up call setting period You can select one of Once Everyday Mon Fri and Mon Sat using Set alarm wake up call Rin...

Page 36: ...You can select one of No repeat 1 time 3 times 5 times and 10 times using Set alarm wake up call ring interval with the number of rings You can select one of every 1 min Every 3 min Every 5 min Every 10 min and Every 15 min using ...

Page 37: ...lete and Delete all of Alarm Wake up Calls If you set alarm wake up calls appears on standby screen If the set time comes alarm bell rings and the expression message and current time of Alarm wake up Calls appears on the screen Press or and the bell sound will stop Otherwise if 1 minute passes the alarm stops automatically If the number of alarm wake up call rings was set you can press or and sele...

Page 38: ...AASTRA 320w User Manual 37 Select Menu Message Write Msg in turn ...

Page 39: ...r date It provides a solar calendar between January 1970 and December 2020 Select Menu Organizer Calendar in turn If you select Today the calendar will lead you to today s date D Day You can set your D day Select Menu Organizer D day in turn You can set your D day selecting Add Set a specific day ...

Page 40: ...ay A maximum of 10 D days can be set CalculatorYou can do simple figures using this function Select Menu Organizer Calculator in turn Press button after entering figures arithmetic signs and figures You can enter figures up to 15 digits Four fundamental rules of arithmetic can be applied in a consecutive way up to 10 times Press button and you can enter figures from the start Decimal points are re...

Page 41: ...date and time around the world using this function Select Menu Organizer World time in turn You can set a country and a city using or List and Set Clear DST with Menu If you set DST is displayed on the cities and set at 1 hour faster than standard time ...

Page 42: ...Sounds Ringtone in turn Ringers Produce Ringers Mute Reception screen is displayed without Ringers Ringing louder Ringers become louder Ring Sound Type This is a function that sets bell sound types and volume Select Menu Sounds Ringers in turn Types Press or Select to select bell types Level Press or Level to set volume ...

Page 43: ...e Power on Sound Set Sound effects that are produced when turning on the power Press or Type to select Key tone sound Power on volume Set power on sound volume Press or Level to set Key tone volume Power off Sound Set Sound effects that are produced when turning off the power Press or Type to select Key tone sound Power off volume Set power off sound volume Press or Level to set Key tone volume Sy...

Page 44: ...e set or operated Press or Type to set clear sounds Warning volume Set alarm sound volume Press or Level to set alarm sound volume Service area sound This is a function of notifying that wireless LAN service areas have changed Press or Type to set clear sounds Volume of Call Area Change Alarm Sounds Set the volume of call area change alarm sounds Press or Level to set the volume of call area chang...

Page 45: ...et volumes Screen Wall Paper You can set the standby screen to photos or picture that you like Select Menu Screen Wallpaper in turn Select screens that you like using and press Clock Calendar You can select analogue clock digital clock and calendar ...

Page 46: ... set users own expressions or WiFi phone number to be displayed or cancel them Select Menu Screen Banner in turn Set You can select Number Clear or Input text Content Enter expressions to be displayed Align You can set the location of expressions to left center or right Font color You can set the color of expressions to black red orange yellow green blue indigo or purple Background color You can s...

Page 47: ...AASTRA 320w User Manual 46 You can select View to see the current setting in advance and change the location of expressions using ...

Page 48: ...seconds 1 minute and 3 minutes and Always LCD brightness You can set LCD screen brightness to 40 60 80 or 100 and it has been basically set to 80 Button lighting Button lighting is on for the time set and then goes out You can select one of 5 seconds 10 seconds and 20 seconds and it has been basically set to 5 seconds For power saving the screen turns off automatically if there are no outside inpu...

Page 49: ...ur own password after changing passwords you should have a measure against it taken through your dealer Be careful for the information stored in WiFi phones not to be deleted in this process Specific functions of phone lock are as follows Lock call It asks for your password whenever you try to call Lock Contacts It asks for your password whenever you try to use Contacts Lock message ...

Page 50: ...AASTRA 320w User Manual 49 It asks for your password whenever you try to use Message ...

Page 51: ...l is available only in Menu Change Password You can change your password into a new one If you forgot the new one contact your dealer Emergency Numbers You can register emergency phone numbers at which you can call during main lock The following is standby screen when set to Main Lock If you select Unlock password field appears A correct entry of your password gives you temporary cancel mode If th...

Page 52: ...s main lock mode Call block mode Select Menu Settings Call block mode in turn If you select Call block mode password entry field appears Enter phone numbers that you want to intercept You can enter a maximum of 3 phone numbers The intercepted phone numbers are shown in Call history ...

Page 53: ... Search wireless LAN services around WiFi phones Select Menu Settings WLAN Search in turn or press and in standby mode Saved profile Search results of WiFi networks Have no encryption set in WiFi network Have encryption set in WiFi network ...

Page 54: ...ppeared if you select another temporary profile The profile will not be remained if you are rebooting the phone 1 Press the AP search key to search available WiFi Access Points in Standby mode 2 Select an access point using the direction key and the OK key 3 Enter security and authentication type of WiFi access point Please refer to Security and TCP IP ...

Page 55: ...nual 54 Reset to default Select Menu Settings Reset to default in turn If Default is selected password entry field appears Be careful since all user information including phone numbers and call information can be deleted ...

Page 56: ...ettings Call forwarding in turn No answer Incoming calls are forwarded to the preset number when there has been no answer during your set time Busy Incoming calls are forwarded to the preset number when you are on another phone Disable All incoming calls are forwarded to the preset number Since this is WiFi phone internal function the use of this function requires that its power is on ...

Page 57: ...nfo in turn You can enjoy various information using Phone info You can get phone numbers software versions and product MAC address Network info You can get information such as WiFi phone s IP address subnet mask basic gateways and DNS address WLAN Info You can get information on AP connected to WiFi phones or wire wireless sharers ...

Page 58: ...Start timer server and if you want to set current time manually select time server Stop To set Time server select Time server and input the NTP Server IP address To define your time zone select Time Zone and select your location of GMT Finally the phone will be rebooted To change the Time format select Time format then you can change type of date and time ...

Page 59: ...ving Time select DST and choose Disable or Enable After set Start time the End time should be settled by time which is applied DST time After set DST time will be displayed on the screen Language You can set Language Select Menu Settings Language in turn ...

Page 60: ...ectors and the Number of Connectors this message appears Cancel the function of connection limitation or connect to AP To be connected to AP press Wireless LAN Search AP and OK buttons in turn 104 Connection to AP is not available Since this message appears when you are out of call coverage move to places where AP services are available 105 AP does not support 802 1 Certification Check whether wir...

Page 61: ...rers or access points do not support the 802 1 certification type set in WiFi phones For more details contact your dealer 112 Failed in 802 1 certification for unknown reasons Failed in 802 1 certification for unknown reasons For more details contact your dealer 201 Cannot get Internet addresses 1 Check the wire wireless sharer in use corresponds to the encryption setting You can check it in Wirel...

Page 62: ...turning off the power and turning it on again contact your dealer 305 Failed to register with the Internet for unknown reasons If the same message appears even after turning off the power and turning it on again contact your dealer 401 Internet connection difficulties Check whether WiFi phones have been connected to AP You can check wireless LAN connection and network conditions using in Menu Sett...

Page 63: ...eck whether it is connected to AP You can check it in Menu Settings and My phone info and WLAN Info Check whether it shows any error messages when the power of WiFi phone has been turned off and on Check whether battery is fully charged WiFi phone shows poor call condition during calls Check whether it is too far from AP Electric waves might have become weak due to obstacles such as walls or elect...

Page 64: ...AASTRA 320w User Manual 63 Adjust brightness using Menu Screen Set lighting and LCD Brightness ...

Page 65: ...rnet connection and then the following If WiFi phone screen displays and check the following If WiFi phone displays in signal strength check if the wireless condition indicator of AP lights its lamp and turn off and on the power of WiFi phone after temporarily maintaining a distance of 1 5 3 meters between AP and WiFi phone Still if the problem continues refer to the part of Check Points by Error ...

Page 66: ...s a contact terminal re fits into the phone and turns it on Lamp on the charger flickers Separates the battery from the charger and then re fits into the charger It still flickering Then cleans a charging terminal and charges the battery When the lamp doesn t stop flickering apply to the service center DO NOT USE chemicals or detergent when you clean an alien substance on a phone or charger Cleans...

Page 67: ...AASTRA 320w User Manual 66 Aastra 320w ...

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