Troubleshooting
Below are some common queries on the appliance. Please read and understand the basic
steps as it may save you time. If your concern is not found on the list or your issue persists, then
kindly call our service centre.
Problem
Possible causes
Solutions
Switch won’t go down
to select COOK
Power cord is not
plugged in.
The rice has just been
cooked.
The pot is not placed
properly.
Make sure the removable
pot is sitting flatly inside the
appliance.
The appliance is plugged in.
The rice is overcooked.
The ratio of the water and
rice is incorrect.
Usually the ratio is 1:1 for rice
and water but check for cooking
instructions if there is any on the
packing of the rice.
Appliance is making
operational noise.
Removable pot is not
placed flatly.
The outside of the pot is
wet.
A third party material is in
between the pot and the
appliance.
Always dry the outside of the pot
before putting it in the
appliance.
Do not put any other materials
inside the pot or appliance.
Always make sure the appliance
is placed on a flat surface.
Cleaning & Maintenance
1. Unplug the power cord from the wall socket and wait for the rice cooker to cool down.
2. Do not immerse the cooker housing or power supply cord into the water. Clean the
cooker parts with a lint-free cloth without any cleansing liquid.
3. Wash the inside bowl, glass lid, and steam basket with hot soapy water using sponge or
soft cloth. Let them dry before assembling again.
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