Aaeon Gene-5310, Manual

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Product Warranty
AAEON warrants to you, the original purchaser, that each of its
products will be free from defects in materials and workmanship for
one year from the date of purchase.
This warranty does not apply to any products which have been
repaired or altered by persons other than repair personnel autho-
rized by AAEON, or which have been subject to misuse, abuse,
accident or improper installation. AAEON assumes no liability
under the terms of this warranty as a consequence of such events.
Because of AAEON’s high quality-control standards and rigorous
testing, most of our customers never need to use our repair service.
If an AAEON product is defective, it will be repaired or replaced at
no charge during the warranty period. For out-of-warranty repairs,
you will be billed according to the cost of replacement materials,
service time, and freight. Please consult your dealer for more
details.
If you think you have a defective product, follow these steps:
1. Collect all the information about the problem encountered. (For
example, CPU type and speed, AAEON products used, other
hardware and software used, etc.) Note anything abnormal and
list any on-screen messages you get when the problem occurs.
2. Call your dealer and describe the problem. Please have your
manual, product, and any helpful information readily available.
3. If your product is diagnosed as defective, obtain an RMA
(return material authorization) number from your dealer. This
allows us to process your return more quickly.
4. Carefully pack the defective product, a fully-completed Repair
and Replacement Order Card and a photocopy proof of pur-
chase date (such as your sales receipt) in a shippable container.
A product returned without proof of the purchase date is not
eligible for warranty service.
5. Write the RMA number visibly on the outside of the package
and ship it prepaid to your dealer.