Troubleshooting
The information in the following troubleshooting chart may help you diagnose and/or fix a
problem you may be experiencing. Please review this chart before calling for Customer Care
Centre.
Problems
Possible Cause(s)
Solution
Inlet and outlet
fittings leaking.
Fittings not tight.
Tighten fittings.
Rubber washer worn-out at the
inlet/outlet.
Replace Rubber washer at the
inlet/outlet.
LED display does
not glow and no hot
water.
No power supply to the heater.
Check and connect power supply
to the heater.
PCB problem.
Call Customer Care Centre.
Thermal cut-out tripped.
Call Customer Care Centre.
Step down transformer problem.
Call Customer Care Centre.
LED display glows
and no hot water.
Check water supply.
Turn ON water supply.
Check for blockage at the inlet.
Remove blockage at the inlet.
Heating element problem.
Call Customer Care Centre.
Touch buttons not
working.
Water droplets on Touch panel.
Wipe water droplets on Touch
panel.
Water pressure too low.
Open inlet valve completely to get
water.
Touch buttons or PCB damage.
Call Customer Care Centre.
Water too hot.
Set temperature is high.
Set to lower temperature.
Inlet water flow is low.
Increase inlet water flow.
Water too cold.
Set temperature is low.
Set to higher temperature.
Inlet water flow is high.
Reduce water flow.
Outlet water flow
gets reduced over
time.
Inlet strainer or shower clogged.
Remove blockage at the inlet or
clean the shower.
Heating chamber clogged.
Call Customer Care Centre.
CAUTION
In order to avoid a hazard due to inadvertent re-setting of the Thermal cut-out, this Water
Heater must not be supplied through an external switching device, such as a timer, or
connected to a circuit that is regularly switched ON and OFF by the utility.
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