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25

Troubleshooting

Problems Check-up Solution

Change in water taste. 

Has the purified water 

Drain the stored water

 

been stored in the tank  

the storage tank through 

 

for long time? 

from faucet.

 

Filters / Membrane may 

Call Customer care centre

 

require replacement. 

for replacement.

 

Has the raw water quality 

Call Customer care centre.

 changed?

 

Check if there is no water  

Switch OFF the water 

 

flow through reject line. 

purifier and call Customer 

  care 

centre.

Decreased flow of  

Check whether the  

Open the tap / ball valve.

purified water. 

tap / ball valve is closed.

 

Filters / Membrane may be  Call Customer care centre

 

clogged or damaged. 

for filters replacement.

Less / No reject water. 

Check if the reject  

Clear the bent in the

 

water tube is bent. 

reject water tube.

 

Check if the reject water 

Switch OFF the water

 

tube is blocked. 

purifier and call Customer

  care centre.

No pure water. 

Check whether there is  

If not, take the help of a 

 

water supply in the tap. 

plumber to set it right.

 

Check whether tap / ball  

Open the tap / ball valve.

 

valve is closed.

 

Check if either RO change   Call Customer care centre

 

or SCPA change is RED. 

for replacement of filters.

 

None of the above.  

Call Customer care centre.

No hot water. 

Check whether the 

Wait until the storage 

 

storage tank is full. 

tank gets filled.

 

Fault in check valve. 

Call Customer care centre.

Water not dispensing  

Check whether power 

If power supply is ON and

when normal water  

supply is switched ON. 

still no water dispense, 

button or hot water  

 

call Customer care centre.

button is pressed 

(for A. O. Smith      only).

Your A. O. Smith

      /      

RO water purifier may not function at its desired capability if 

used incorrectly. This may not necessarily mean that the product is faulty. For instances 
like these, please follow the steps given below to troubleshoot the problem without the 
help from a certified technician. If the problem still persists, please call Customer care 
centre immediately.

Summary of Contents for X5

Page 1: ... M P A N Y S E R V I C E Toll Free No 1800 103 2468 or SMS us 91 99410 32468 or Email us aosmithcs aosmithindia com Monday to Friday 9 am to 8 pm Saturday Sunday 9 am to 6 pm For calls registered at A O Smith call centre before 4 pm only For more details please call our Toll Free No 1800 103 2468 or log on to www aosmithindia com WaterPurifier ...

Page 2: ......

Page 3: ...stomers all over the world trust A O Smith Products for their quality and workmanship Our customer centric approach manifests itself in many other ways too If you need any information or assistance with your water purifier just call us from any phone anywhere in the country to our Toll Free Customer Care No 1800 103 2468 Please go through this simple and easy to read instruction and installation m...

Page 4: ...ndicators 08 Water flow 11 Electrical diagram 12 Safety precautions 13 How to use 16 Draining drip tray 22 How to maintain your product 24 Troubleshooting 25 Technical specifications 28 FAQs 30 Warranty terms and conditions 33 Warranty card 37 Service and maintenance 38 Disclaimer 39 What s in the box User Guide Mounting Accessories Tube Connectors Water Purifier ...

Page 5: ... and intelligent display of information RO SCMT SILVER CHARGED MEMBRANE TECHNOLOGY SCMT is an additional stage of purification to prevent any potential secondary microbial contamination post RO purification Double protection ensures purified and healthy water TWIN ADVANCE ALERT TECHNOLOGY For Sediment Pre Carbon filter and RO membrane other filters change ONE TOUCH DISPENSING To dispense water ins...

Page 6: ...Smith representative immediately About this Manual Pre instruction Literature This manual is a guide to good practice for operating and periodic maintenance of the A O Smith RO water purifier This does not contain the full servicing procedures necessary for continued successful operation of this product The services of A O Smith Company authorised service technician must be employed periodically o...

Page 7: ... 03 Note This manual refers to the two models RO water purifier and RO water purifier Based on the product purchased customer need to refer the respective illustrations This is the safety alert symbol This symbol alerts you to potential hazards that can hurt you and others All safety messages will follow the safety alert symbol and either the word DANGER or WARNING Indicates an imminently hazardou...

Page 8: ...ing found in the water supply Below is a list of some of the harmful contaminants found today in the water supply which if consumed in excess can be detrimental to human health TDS Total Dissolved Solids like Nitrates Chlorides Sulphates etc Pesticides and VOC Volatile Organic Compounds Heavy metals like Mercury Arsenic Lead Chromium Cadmium etc imbalanced pH Microorganisms such as pathogenic bact...

Page 9: ...moves microorganisms like bacteria virus protozoa and cysts Stage 5 MIN TECH Mineraliser Technology The MIN TECH contains Calcium and Magnesium minerals which helps to improve the taste and quality of water It adds the required essential minerals back to water and balances the pH of water Stage 6 Silver Activated Post Carbon Water is passed through Silver Activated Post Carbon which acts as polish...

Page 10: ...w Back View Water Level Indicator Top Cover LED Display Panel Indicators Water Level Indicator Child Lock Button Hot Water Faucet Main Body Hot Water Tank Drip Tray Cover Normal Water Faucet Faucet Lever Front Cover Removable Drip Tray Rear Cover Overflow water Reject water Feed water inlet O I R ...

Page 11: ...y Panel Indicators Water Level Indicator Top Cover LED Display Panel Indicators Water Level Indicator Hot Water Outlet Main Body Hot Water Tank Drip Tray Cover Normal Water Outlet Front Cover Removable Drip Tray Rear Cover Overflow water Reject water Feed water inlet O I R ...

Page 12: ...the indicator starts to blink with continuous beep till it is fixed Note Call A O Smith Customer care centre if you notice continuous blinking of Tank full indicator This button is used to switch ON OFF the water purifier When there is a leak in the water purifier the power button starts to blink with continuous beep till it is fixed When the water pressure is lower than required water pressure li...

Page 13: ...es every time the system is switched ON The unit will not function until MIN TECH Silver Activated Post Carbon SCMT filter and or RO membrane are is replaced RO change indicator Note Call A O Smith Customer care centre to replace the MIN TECH Silver Activated Post Carbon SCMT filter and or RO membrane Note Call A O Smith Customer care centre to replace the Sediment filter and or Pre Carbon filter ...

Page 14: ...dental dispense of hot water Child Lock Button for A O Smith only As a safety feature to prevent hot water from being dispensed accidentally and possibly harming a child the hot water button can only be operated when the child lock is disabled To learn more about this feature refer page 20 Child Lock CL for A O Smith only This button is used to dispense hot water from the purifier Hot Water Button...

Page 15: ...oid valve Inlet Solenoid valve Waste water MIN TECH Silver Activated Post Carbon SCMT Pump Pure water RO Sediment filter Pre Carbon Pre filter Check Valve Faucet Faucet Hot Tank Check valve Overflow water Level 1 Sensor Level 2 Sensor Storage Tank Low Pressure Switch Flow Restrictor Tap water Ball Valve Inlet water 3 way joint Flush Solenoid valve Inlet Solenoid valve Waste water MIN TECH Silver A...

Page 16: ...ECO Temperature Sensor Lower Level Sensor Low Pressure Switch Upper Level Sensor Main Control Board 24V DC GND Normal water SV Hot water SV Reset PCB LED1 LED2 Night Assist LED Water Leakage PCB Flush SV Inlet SV Pump SMPS P N G 150V 300V 50 Hz 1 φ AC supply Terminal Block Hot Water Tank ECO Temperature Sensor Lower Level Sensor Low Pressure Switch Upper Level Sensor Main Control Board 24V DC GND ...

Page 17: ...ug with wet hands to avoid electrical shock Figure 10 Even though these products are designed keeping highest safety standards in mind there are certain Do s and Dont s which need to be followed while using these products Do not move the product when product is running Figure 9 Figure 10 DANGER 13 Figure 11 Install the product away from direct sunlight Figure 11 ...

Page 18: ...the plug that is provided with the purifier Figure 14 Figure 16 Do not open the purifier for cleaning the filters or for any part replacements This must be done only by A O Smith Company authorised service technician Figure 16 CAUTION Figure 15 Do not use the purifier if the power cord is damaged or you notice strange noise burning smell or smoke Switch off the power unplug the power cord immediat...

Page 19: ...cts or hand inside the purifier Caution is needed especially for children Figure 18 15 Waste water Reject water tube Note It is recommended not to switch off the water purifier and or turn off the water supply to the product when it is not been used for more than 24 hrs The purifier has an inbuilt cleaning mechanism which cleans the RO membrane every 24 hrs by flushing it This feature protects the...

Page 20: ...valve Figure 20 1 Turn ON the water connection through the ball valve Figure 21 Figure 22 2 Switch ON the power supply and press the power button of the purifier Figure 22 Figure 23 2 Switch ON the power supply and press the power button of the purifier Figure 23 A O Smith A O Smith ON ...

Page 21: ... water flow pull down the normal water faucet lever Figure 26 Figure 26 Note Normal water flows for 3 5 minutes approx and stops automatically when normal water button is not pressed to stop water flow A O Smith A O Smith Figure 25 1 To dispense normal water from the storage tank press the normal water button once the normal water button LED glows To stop water flow press the normal water button a...

Page 22: ...ows it indicates heating has started The LED display shows the current water temperature 3 Once the temperature reaches 45 C the heating stops 1 Press the water heating button once This will set temperature to 45 C which will be displayed on LED 2 When water heating button glows it indicates heating has started The LED display shows the current water temperature 3 Once the temperature reaches 45 C...

Page 23: ...on LED 2 When water heating button glows it indicates heating has started The LED display shows the current water temperature 3 Once the temperature reaches 80 C the heating stops Setting to hot water temperature 80 C Press and hold for 3sec Press and hold for 3sec A O Smith A O Smith 1 The child lock is automatically enabled whenever the water temperature is more than 50 C for 30 seconds 2 When t...

Page 24: ...ater button simultaneously for 3 seconds until you hear the beep sound to disable child lock The child lock will be disabled for 3 minutes approx Figure 33 Figure 34 Figure 32 To dispense hot water To dispense hot water first disable child lock if water temperature is more than 50 C 1 Press the child lock button once to unlock the hot water faucet While pressing the child lock button push and hold...

Page 25: ...re burns due to scalding HOT HOT Scalding To drain water completely from the purifier use only the hot water faucet Drain till you have drained two tank full of water How to drain water from storage tank Discard the first cycle of pure water before you start using it for consumption Make sure to discard the water from the storage tank if you have not used the purifier for more than 2 days NOTICE ...

Page 26: ...e 36 Figure 37 1 Remove the Drip Tray assembly by pulling forward Figure 37 We have provided removable Drip Tray with the product In case there is spillage of water it gets collected in Drip Tray 22 A O Smith A O Smith 2 Remove Drip Tray cover by pulling upward and then drain completely Figure 38 ...

Page 27: ... Figure 41 3 Clean the surface of water tray with a soft cloth Figure 39 4 Re attach the Drip Tray assembly into the purifier Figure 41 4 Re attach the Drip Tray assembly into the purifier Figure 40 23 A O Smith A O Smith ...

Page 28: ...se a soft dry cloth to clean the purifier Figure 42 RO Figure 43 Replace filters regularly according to the replacement indications This must be done only by A O Smith Company authorised service technician Figure 43 Benzene 24 Figure 44 Use A O Smith genuine accessories only for optimal performance of the purifier Figure 44 RO ...

Page 29: ...tre No pure water Check whether there is If not take the help of a water supply in the tap plumber to set it right Check whether tap ball Open the tap ball valve valve is closed Check if either RO change Call Customer care centre or SCPA change is RED for replacement of filters None of the above Call Customer care centre No hot water Check whether the Wait until the storage storage tank is full ta...

Page 30: ... the water 8 times and power triggered indicating purifier and call Customer LED blinks continuously that the system input care centre water pressure is not in the required range RO change LED glows RO change indicator Call Customer care centre glows when 10 life is for filters replacement remaining indicating that it is time to replace filters Buzzer beeps for RO change alarm is Switch OFF the wa...

Page 31: ...been stopped Error Code Error Description Unit Response Solution E1 Element Buzzer beeps for 10 Call Customer care centre connection seconds and hot water fault supply has been stopped E2 High Buzzer beeps for 10 Call Customer care centre Temperature seconds and hot water Alarm supply has been stopped E3 NTC Sensor Buzzer beeps for 10 Call Customer care centre Alarm seconds and hot water supply ha...

Page 32: ...ght 15 2 kgs approx Flow rate Up to 15 litres per hour Storage tank capacity 9 2 litres approx Storage tank capacity Hot tank 0 8 litres approx Purification technology RO Reverse Osmosis Silver Charged Membrane Technology 7 Stage Purifying Technology Pre filter Sediment filter Pre Carbon filter Side Stream RO membrane MIN TECH Silver Activated Post Carbon and SCMT filter Membrane type Thin film co...

Page 33: ...mately after 2 500 litres of purified water Depending on the quality of the feed water the Pre filter may even be changed earlier than 200 hrs Sediment and Pre Carbon filters change The Sediment and Pre Carbon filters need to be replaced at 200 hrs or approximately after 2 500 litres of purified water MIN TECH Silver Activated Post Carbon and SCMT filters change MIN TECH Silver Activated Post Carb...

Page 34: ...f taking a glass of water in the middle of night It also keeps your kitchen beautifully illuminated 6 What is child lock protection India s first RO with child lock feature inbuilt to meet the international standards of safety for you and your loved ones It is designed to ensures protection from hot water spillage when you don t intend to take 7 Does it give cold water No it gives water at normal ...

Page 35: ... filter which is part of the product 18 What all alerts do A O Smith RO water purifier has A O Smith RO water purifier has alerts to change the SCPA Sediment and Pre Carbon and RO membrane Silver Activated Post Carbon along with SCMT Silver Charged Membrane Technology and MIN TECH Mineraliser 19 When does the A O Smith RO water purifier indicate a filter change The first notification is indicated ...

Page 36: ... the wall and can it be table top Yes A O Smith RO water purifier can be mounted on the wall or can be placed on the counter 24 Does it have colour options No A O Smith RO water purifier comes in one standard colour Recommended uses of waste water Although the rejected water has high concentration of TDS Total Dissolved Solids and hardness If required it can be used for the following 1 It can be u...

Page 37: ...nce It excludes defects occurring due to abuse faulty care maintenance repair or alteration to the product or to its parts by unauthorised personnel 6 The Company s liability under this warranty shall be limited to the first purchaser end user and will not apply to subsequent sale by original purchaser end user However repaired part s will be warranted for the remaining period of original warranty...

Page 38: ...oever nature beyond the control of A O Smith 13 The customer will have no claim under this warranty in respect of any personal injury sickness illness death property damage or consequential damages arised either directly or indirectly due to utilisation of product 14 A O Smith reserves the right to make design and product changes or change the specification at anytime without any obligation to pro...

Page 39: ...e company based on the city where the product is installed 18 The Company shall not be responsible to replace RO membrane at any point of time if output water is satisfactory for drinkable water conditions and RO membrane is performing as per its expected performance of salt rejection 19 All implied warranties and conditions under law trade custom or otherwise are excluded and the warranty and rem...

Page 40: ...eeded to attend to that Service or Service Call at the prevailing Company rates Such service will be rendered by the Company in towns or places where the Company has its Authorised service providers 3 In case of product repair after warranty by Authorised service provider all expenses of transporting the goods to and from the Authorised service provider shall be borne by the customer directly 4 If...

Page 41: ...___________ Phone ________________________ Mobile ________________________ E mail ________________________ Dealer s Stamp and Signature Invoice Number ______________________________ Dated _________________________ Unit Serial Number __________________________________ Model _________________________ Capacity ______________________ Customer s Name _______________________________________________ Addr...

Page 42: ... aosmithindia com Registered Office A O Smith India Water Products Private Limited formerly known as A O Smith India Water Heating Private Limited Plot No 300 Phase 2 KIADB Industrial Area Harohalli Kanakapura Taluk Ramanagara District 562 112 Karnataka India CIN U31909KA2006PTC040282 Toll Free No 1800 103 2468 Website www aosmithindia com 38 ...

Page 43: ... call at 1800 103 2468 2 Calls registered with A O Smith Customer Care Centre on working days before 4 pm 3 Within city municipal limits only 4 Restricted to service requests only 5 Service may differ in case of Sunday public holidays natural calamities and under unavoidable conditions due to political and regional regulations ...

Page 44: ...ting Private Limited Plot No 300 Phase 2 KIADB Industrial Area Harohalli Kanakapura Taluk Ramanagara District 562 112 Karnataka India Toll Free 1800 103 2468 Website www aosmithindia com CIN U31909KA2006PTC040282 Product colour and image may vary from the actual product Part No 333771 000_R0 Date 21 12 2015 ...

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