25
Troubleshooting
Problems Check-up Solution
Change in water taste.
Has the purified water
Drain the stored water
been stored in the tank
the storage tank through
for long time?
from faucet.
Filters / Membrane may
Call Customer care centre
require replacement.
for replacement.
Has the raw water quality
Call Customer care centre.
changed?
Check if there is no water
Switch OFF the water
flow through reject line.
purifier and call Customer
care
centre.
Decreased flow of
Check whether the
Open the tap / ball valve.
purified water.
tap / ball valve is closed.
Filters / Membrane may be Call Customer care centre
clogged or damaged.
for filters replacement.
Less / No reject water.
Check if the reject
Clear the bent in the
water tube is bent.
reject water tube.
Check if the reject water
Switch OFF the water
tube is blocked.
purifier and call Customer
care centre.
No pure water.
Check whether there is
If not, take the help of a
water supply in the tap.
plumber to set it right.
Check whether tap / ball
Open the tap / ball valve.
valve is closed.
Check if either RO change Call Customer care centre
or SCPA change is RED.
for replacement of filters.
None of the above.
Call Customer care centre.
No hot water.
Check whether the
Wait until the storage
storage tank is full.
tank gets filled.
Fault in check valve.
Call Customer care centre.
Water not dispensing
Check whether power
If power supply is ON and
when normal water
supply is switched ON.
still no water dispense,
button or hot water
call Customer care centre.
button is pressed
(for A. O. Smith only).
Your A. O. Smith
/
RO water purifier may not function at its desired capability if
used incorrectly. This may not necessarily mean that the product is faulty. For instances
like these, please follow the steps given below to troubleshoot the problem without the
help from a certified technician. If the problem still persists, please call Customer care
centre immediately.
Summary of Contents for X5
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