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Residen  al Hybrid Electric Heat Pump Water Heater Use and Care Guide • 5

According to a na  onal standard 
American Society of Sanitary Engineer-
ing (ASSE 1070) and most local plumbing 
codes, the water heater’s thermostat 
should not be used as the sole means to 
regulate water temperature and avoid 
scalds. 

Properly adjusted Thermosta  c Mix-
ing Valves  allow you to set the tank 
temperature to a higher se   ng without 
increasing risk of scalds. A higher 
temperature se   ng allows the tank to 
provide much more hot water and can 
help provide proper water tempera-
tures for appliances such as dishwash-
ers and washing machines. Higher tank 
temperatures (140°F/60

°

C) also kill 

bacteria that cause a condi  on known 
as “smelly water” and can reduce the 
levels of bacteria that cause water-
borne diseases. 

Water Contamination Risk

Do not use chemicals that could con-
taminate the potable water supply. Do 
not use piping that has been treated 
with chromates, boiler seal,  or other 
chemicals.

Fire Risk

To reduce the risk of a 
fire that could destroy 
your home and serious-

ly injure or kill people:

•  D o not store things that can burn 

easily such as paper or clothes next 
to the water heater.

•  Be sure the junction box cover and 

the access door covers are in place. 
These covers keep debris from 
entering and potentially being ignit-
ed, and help keep any internal fires 
from spreading.

•  Keep the water heater from becom-

ing wet. Immediately shut the water 
heater off and have it inspected by a 
qualified person if you find that the 
wiring, thermostat(s) or surround-
ing insulation have been exposed to 
water in any way (e.g., leaks from 
plumbing, leaks from the water 
heater itself can damage property 
and could cause a fire risk). If the 
water heater is subjected to flood 
conditions or the thermostat(s) have 
been submerged in water, the entire 
water heater must be replaced.

•  Make electrical connections prop-

erly, according to the instructions 
on page 15.  Use 10 gauge solid 
copper wire.  Use a UL listed or CSA 
approved strain relief.  Connect 
ground wire to green ground screw.

 Explosion  Risk

High temperatures and 
pressures in the water 
heater tank can cause an 

explosion resulting in property 
damage, serious injury or death.  A 
new Temperature and Pressure (T&P) 
Relief Valve is included with your water 
heater to reduce risk of explosion by 
discharging hot water. Additional 
temperature and pressure protective 
equipment may be required by local 
codes.

A nationally recognized testing labora-
tory maintains periodic inspection of 
the valve production process and certi-
fies that it meets the requirements 
for Relief Valves for Hot Water Supply 
Systems, ANSI Z21.22. The T&P Relief 
Valve’s relief pressure must not exceed 
the working pressure rating of the wa-
ter heater as stated on the rating plate.

Maintain the T&P Relief Valve properly. 
Follow the maintenance instructions 
provided by the manufacturer of the 
T&P Relief Valve (label attached to T&P 
Relief Valve) and the procedure on 
page 31.

An explosion could occur if the T&P 
Relief Valve or discharge pipe is 
blocked. Do not cap or plug the T&P 
Relief Valve or discharge pipe.

Fire and Explosion Risk if Hot Water is 
Not Used for Two Weeks or More

 CAUTION! Hydrogen gas builds up in 

a hot water system when it is not used 
for a long period (two weeks or more). 
Hydrogen gas is extremely 

fl

 ammable. 

If the hot water system has not been 
used for two weeks or more, open a 
hot water faucet for several minutes at 
the kitchen sink before using any elec-
trical appliances connected to the hot 
water system.  Do not smoke or have 
an open 

fl

 ame or other igni  on source 

near the faucet while it is open.

 

S

AFETY

IMPORTANT SAFETY INFORMATION

Summary of Contents for Vortex HPTU-50

Page 1: ...ren t sure you can safely and properly do any of this work yourself Call our Technical Assistance Hotline at 1 888 479 8324 We can help you with installation operations troubleshooting or maintenance...

Page 2: ...Drain Pan Discharge Pipe Do Not Cap or Plug Temperature and Pressure Relief Valve Drain Cold Inlet Hot Outlet Shut off Valve Hot Air Filter User Interface Module UIM Upper Element and ECO Condensate D...

Page 3: ...the water heater DANGER Read and follow all safety messages and instruc ons in this manual DANGER indicates hazardous situa on that if not avoided will result in death or serious injury WARNING WARNIN...

Page 4: ...oximately 140 F 60 C Higher temperatures increase the risk of scalding Refer to the National Plumbing Code for requirements limiting the allow able temperatures at fixtures in the home Thermostatic Mi...

Page 5: ...ubjected to flood conditions or the thermostat s have been submerged in water the entire water heater must be replaced Make electrical connections prop erly according to the instructions on page 15 Us...

Page 6: ...re you start be sure you have and know how to use the following tools and supplies Plumbing tools and supplies appro priate for the type of water pipes in your home Threaded connectors Figure 1 for th...

Page 7: ...ssure Gauge to an outside faucet and measure the maximum water pressure experienced throughout the day highest water pressures o en oc cur at night Figure 6 Use a Water Pressure Gauge to make sure you...

Page 8: ...n available at your local plumbing supplier Figure 8 that is piped to an adequate drain The drain pan must be at least 2 50mm wider than the diameter of the water heater Install the drain pan so the w...

Page 9: ...dance with this manual s instruc ons Inspect the drain pan pipes and surrounding area regularly and fix any leaks found Drain pans are available at your local plumbing supplier Leaks are frequently in...

Page 10: ...hose in a drain outside or a bucket Note that sediment in the bo om of the tank may clog the valve and prevent it from draining If you can t get the tank to drain contact a qualified person 7 Turn the...

Page 11: ...may lead to condensate draining improperly and resulting in property damage DO NOT CONNECT ELECTRICAL WIRING UNTIL YOU ARE INSTRUCTED TO DO SO NOTICE Connec ng electrical power to the tank before it i...

Page 12: ...one supplied with unit a ach the elbow to the primary drain connec on and insert the PVC pipe into the female end allowing enough length to access an adequate drain 2 Using 1 2 ID rubber or flexi ble...

Page 13: ...alves to reduce the risk of scalding 3 For water heaters that are fed by a solar water hea ng system or any other pre heat ing system always install a Thermo sta c Mixing Valve or other tempera ture l...

Page 14: ...y joint com pound NOTICE This water heater model con tains an outlet connec on J tube that has an orienta on mark that must line up with arrow in a 12 o clock posi on 3 Connect the hot water supply us...

Page 15: ...heater requires a 240 208 VAC single phase 30 amp power supply at 60Hz Check the water heater s data plate see Figure 22 and ensure that the home s voltage wiring size ampacity and circuit breaker ra...

Page 16: ...l opera onal modes see Adjus ng the User Interface Module Opera onal Modes sec on Step 12 Adjus ng the Temperature With the installa on steps completed you may adjust the water heater s temperature se...

Page 17: ...ater Temperature Regula on sec on If the instruc ons are not clear contact a qualified person NOTE For increased water demand switching temporarily to Hybrid Mode or Electric Mode will decrease the re...

Page 18: ...range 1 to 99 days The vacation timer will blink on the display press the Mode Enter button to confirm the vacation timer To deactivate Vacation Mode press the Mode Enter button to switch to the desir...

Page 19: ...sed DO NOT discharge the condensate drain lines into the metal drain pan In a closed system use a thermal expansion tank See Closed System Thermal Expansion section 12 300mm Maximum Air Gap Shut off V...

Page 20: ...ss directions see Replacing the Heating Element Section on page 29 If error persists proceed to the next step 2 Replace non functioning element See Replacing the Heating Element Section on page 29 SF...

Page 21: ...ox and GFCI if used If error persists proceed to the next step 2 Check condensate pump outlet tube for blockage If error persists proceed to the next step 3 Check control wire connections to condensat...

Page 22: ...rrectly installed outlet j tube 10 Thermostatic mixing valve faulty set too low 11 Low supply voltage Increase set point temperature see Adjusting the Temperature on page 16 Clean air filter page 32 C...

Page 23: ...nk as directed under the Draining and Flushing section page 28 No action required Drips from T P Relief Valve Discharge Pipe on page 25 1 Excessive water pressure 2 Add or service a thermal expansion...

Page 24: ...fuses and check the power on both incoming power wires using a non contact circuit tester Turn the power off and replace the cover on the electrical junction box If the water heater is not getting po...

Page 25: ...e tank overhea ng WARNING Do not cap or plug the T P relief valve or discharge pipe and do not operate the water heater without a func oning T P Relief Valve this could cause an explosion Water pressu...

Page 26: ...he low pres sure is only on the hot water side the primary causes of this are Melted heat traps or dip tube Solder ing copper pipes while they are con nected to the water heater can melt the heat trap...

Page 27: ...hot and cold connec ons and make sure your homes hot water pipe is connected to the hot wa ter outlet on the water heater Usually reversed connec ons are found soon a er the installa on of a new unit...

Page 28: ...from draining Have a qualified person use a de lim ing agent suitable for potable water to remove the sediment buildup In most cases it is easier and cheaper to replace lime encrusted elements than t...

Page 29: ...rn out Once you are certain the tank is completely full of water close the hot water faucet 10 Restore power to the water heater It may take two hours for the tank to heat up Replacing the Hea ng Elem...

Page 30: ...ep 10 in the Installa on sec on 10 Refill the tank by opening the cold water supply valve Make sure a hot water faucet is open and the drain valve is closed Allow the hot water to run full for at leas...

Page 31: ...ghtly against the tank 9 A ach the wires following the wiring diagram on the water heater s label Make sure all wire connec ons are ght 10 Replace the plas c element ECO cover insula on and access pan...

Page 32: ...e circuit breaker fuse box 1 Take the two tabs on the air filter and remove slide it from the top cover of the unit 2 If you are replacing the filter skip to step four To clean the filter use a vacuum...

Page 33: ...Upper Lower Tank Temperature Sensor Assembly 14 Fan Shroud 15 Condensate Drain Access Cover 16 Electronic Expansion Valve Coil 17 Run Capacitor 18 Relay Kit 19 Condensate Drain Pan 20 Smart Grid Cove...

Page 34: ...ada N1M 2X1 Should you have any questions please Visit us online at www hotwatercanada ca or Call our Technical Support line at 1 888 479 8324 Copyright 2015 Inc All Rights Reserved Teflon is a regist...

Page 35: ...Canada N1M 2X1 Pour toute question Visitez nos sites web www hotwatercanada ca Appelez notre service technique au 1 888 479 8324 Copyright 2015 Inc Tous Droits R serv s Tefl on est une marque de comme...

Page 36: ...voir 14 Capot de refoulement de ven lateur 15 Couvercle d acc s pour la vidange de condensat 16 Serpen n Soupape de dilata on lectronique 17 Condensateur de marche 18 Trousse Relais 19 Bac de vidange...

Page 37: ...ir couper l alimenta on lectrique du chau e eau au tableau de distribu on 1 Tenir les deux langue es sur le fi ltre air et le re rer glisser du couvercle sup rieur de l appareil 2 Si vous remplacez le...

Page 38: ...ECO soit parfaitement coll contre le r servoir 9 A acher les fi ls en suivant le sch ma de c blage sur l que e du chau e eau S assurer que toutes les connexions des fi ls sont bien serr es 10 Reme re...

Page 39: ...nstalla on 10 Remplir de nouveau le r servoir en ouvrant le robinet d alimenta on d eau froide S assurer qu un robinet d eau chaude est ouvert et que le robinet de vidange est ferm Laisser l eau chaud...

Page 40: ...t sup rieur Une fois certain que le r servoir est compl tement rempli d eau fermer le robinet d eau chaude 10 Reme re le chau e eau sous tension Il peut s couler deux heures avant que le r servoir se...

Page 41: ...gent de d tartrage ad quat pour l eau potable afin d enlever l accumulation de s diments Dans la plupart des cas il est plus facile et moins dispendieux de remplacer les l ments incrust s de tartre qu...

Page 42: ...fi er les connexions chaude et froide et s assurer que le tuyau d eau chaude du domicile est connect la sor e d eau chaude sur le chau e eau Habituellement les connexions invers es sont remarqu es imm...

Page 43: ...aude Si les robinets d eau chaude et froide ont une basse pression appeler votre fournisseur d eau local Si la basse pression est uniquement du c t eau chaude les causes principales sont Pi ges de cha...

Page 44: ...la sec on Installa on du pr sent manuel pour plus d informa ons Une grande quan t d eau chaude provenant du tuyau d vacua on DST peut tre d une surchau e du r servoir AVERTISSEMENT Ne pas couvrir ou...

Page 45: ...fier l alimentation sur les deux fils d entr e d alimentation en utilisant un multim tre sans contact Couper l alimentation et remettre le couvercle sur la bo te de jonction lectrique Si le chauffe ea...

Page 46: ...rite la section Vidange et rin age page 28 Aucune action requise coulements du tuyau d vacuation de la soupape de d charge DST la page 25 1 Pression d eau trop lev e 2 Ajouter un vase d expansion ther...

Page 47: ...thermostatique d fectueux r gl trop bas 11 Tension d alimentation basse Augmentation du point de consigne de la temp rature vous reporter Ajustement de la temp rature la page 16 Nettoyer le filtre air...

Page 48: ...r blocage Si l erreur persiste passer l tape suivante 3 V rifier les connexions des fils de commande la pompe condensat Si l erreur persiste passer l tape suivante 4 Remplacer la pompe condensat auxil...

Page 49: ...t d fectueux Vous reporter la section Remplacer l l ment chauffant la page 29 SF Le filtre air est sale 1 Couper l alimentation au tableau de distribution 2 Nettoyer le filtre air Voir la section Entr...

Page 50: ...Froid Vidange de condensat primaire PVC 3 4 po Eau ti de aux robinets Sortie d eau non ti de Robinet d arr t Chaud Raccord Conduite de vidange de 1 po de diam int au moins Bac de vidange 64 mm 2 5 po...

Page 51: ...de vacances d sir plage de r glage 1 99 jours La minuterie de vacances clignotera l cran appuyer sur le bouton Mode Entr e pour confirmer le nombre de jours Pour d sactiver le mode Vacances appuyer su...

Page 52: ...ure d eau Si les instruc ons ne sont pas comprises contacter une personne qualifi e REMARQUE Pour une demande accrue d eau changer temporairement au mode Hybride ou mode lectrique diminuera le temps d...

Page 53: ...fonc onnement voir la sec on Descrip ons des modes de fonc onnement tape 12 Ajustement de la temp rature Avec les tapes d installa on compl t es vous pouvez ajuster le r glage de temp rature du chau e...

Page 54: ...enta on lectrique monophas de 240 208 VCA 30 A 60 Hz V rifi er la plaque signal que du chau e eau voir Figure 22 et s assurer que la tension le calibre des fi ls courant admissible et la puissance et...

Page 55: ...appliquer trop de p te joint AVIS Ce mod le de chau e eau con ent une connexion de prise tube J dot d une marque d orienta on qui doit tre align e avec la fl che dans la posi on de midi 3 Connecter l...

Page 56: ...r duire le risque d chaudage 3 Pour les chau e eau aliment par un syst me de chau age d eau solaire ou tout autre syst me de pr chau age toujours installer un m langeur thermosta que ou un autre appa...

Page 57: ...eil fi xer le coude la connexion primaire et ins rer la conduite en PVC l extr mit femelle pour perme re su samment de longueur pour acc der au drain ad quat 2 Avec une tubulure plas que de diam int 1...

Page 58: ...tra ner une mauvaise vidange du condensat et entra ner des dommages mat riaux NE PAS CONNECTER LE C BLE LECTRIQUE JUSQU AU MOMENT O LES INSTRUCTIONS L EXIGENT AVIS Connecter l alimenta on lectrique au...

Page 59: ...boyau dans un drain l ext rieur ou dans un seau Noter que le s diment au fond du r servoir peut boucher le robinet et l emp cher de se vidanger Si vous ne pouvez pas vidanger le r servoir contacter u...

Page 60: ...ir votre chau e eau selon les instruc ons du pr sent manuel Inspecter le bac de vidange les tuyaux et la zone avoisinante r guli rement et r parer toutes fuites trouv es Les bacs vidange sont disponib...

Page 61: ...ble chez votre fournisseur local de plomberie sous le chauffe eau Figure 8 pour recueillir la condensation ou les fuites dans les connexions de la tuyauterie ou le r servoir Installer le chauffe eau d...

Page 62: ...ur et mesurer la pression d eau maximale d tect e durant la journ e les pressions d eau les plus lev es sont souvent le soir Figure 6 Utiliser un manom tre de pression d eau pour s assurer que la pres...

Page 63: ...r s assurer d avoir et de savoir comment u liser les ou ls et fournitures suivants Outils et fournitures de plomberie appropri s pour le type de tuyaux d eau dans votre domicile Connecteurs filet s Fi...

Page 64: ...aient causer un risque d incendie Si le chauffe eau est sujet des inondations ou que le s thermostat s ont t immerg s dans l eau le chauffe eau au complet doit tre remplac Faire des connexions lectriq...

Page 65: ...vannes Le module d interface utilisateur de MIU de ce chauffe eau est pr r gl en usine une temp rature de consigne d environ 60 C 140 F Plus la temp rature de l eau est lev e plus le risque d bouillan...

Page 66: ...les messages et consignes de s curit fi gurant dans ce manuel DANGER indique une situa on dangereuse qui si elle n est pas vit e causera la mort ou des blessures graves AVERTISSEMENT AVERTISSEMENT ind...

Page 67: ...cuation Ne pas couvrir ni boucher Soupape de d charge s curit thermique Vidange Froid Entr e Chaud Sortie Robinet d arr t Chaud Filtre air Module d interface utilisateur MIU l ment sup rieur et ECO Co...

Page 68: ...ra on vous m me de fa on s curitaire et ad quate Appeler notre Ligne directe d assistance technique au 1 888 479 8324 Nous pouvons vous aider avec l installation le fonctionnement le d pannage ou l en...

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