A.O. Smith STE - 1000, Installation, User And Service Manual

Page: 102 / 112

Installation, User and Service Manual STE
102
11.4 Exclusions
11.5 Scope of the
warranty
11.6 Claims
11.7 Obligations of
A.O. Smith
The warranty set out in articles 1 and 2 will not apply in the event of:
a. damage to the water heater caused by an external factor;
b. misuse, neglect (including frost damage), modification, incorrect and/or unauthorised
use of the water heater and any attempt to repair leaks;
c. contaminants or other substances having been allowed to enter the tank;
d. the conductivity of the water being less than 125
μ S/cm and/or the hardness
(alkaline-earth ions) of the water being less than 1.00 mmol/lit (3.3.3 "Water
composition") ;
e. unfiltered, recirculated water flowing through or being stored in the water heater;
f. any attempts at repair to a defective water heater other than by an approved service
engineer.
The obligations of A.O. Smith pursuant to the specified warranty are limited to free
delivery from the warehouse of the replacement assemblies, parts or water heater,
respectively. Shipping, labour, installation and any other costs associated with the
replacement will not be accepted by A.O. Smith.
A claim on grounds of the specified warranty must be submitted to the dealer from whom
the water heater was purchased, or to another authorized dealer for A.O. Smith Water
Products Company products. Inspection of the water heater as referred to in articles 1
and 2 shall take place in one of the laboratories of A.O. Smith.
A.O. Smith grants no other warranty or guarantee over its water heaters nor the
(assemblies or parts of) water heaters supplied for replacement, other than the warranty
expressly set out in this Certificate.
Under the terms of the supplied warranty, A.O. Smith is not liable for damage to persons
or property caused by (assemblies or parts, or the glass-lined steel tank of) a
(replacement) water heater that it has supplied.