1
2
Warranty
on tank
5
Warranty on
Heating Element
2
Product Warranty
Your A. O. Smith Water Heater is warranted against
defects arising from faulty design, workmanship and
materials for a period of 24 months from the date of
the invoice, subject to the following conditions:
1. The customer will notify the Company promptly
about defects noticed and give the Company or its
Authorised Service Provider adequate opportunity
to inspect, test and remedy them, for which the
customer will deposit the goods, if necessary, with
the Company's Office/Authorised Service Provider
along with the original invoice.
2. Special warranty from the date of purchase is only
applicable for the below mentioned components:
• Tank
- 5 Years
• Glass-Coated Heating Element
- 2 Years
• Product Warranty
- 2 Years
3. Inspection and Test Report of the Company's
Office/Authorised Service Provider will be treated
as final and binding under the warranty for determining the defects,
repairs/alterations required or carried out, or certifying working of the goods
thereafter.
4. The Company or its Authorised Service Provider will be entitled to retain any
defective part replaced under the warranty.
5. The Company's liability under the warranty will be limited only to defects
which occur under conditions of proper installation, normal operation and
under proper use. It excludes defects occurring because of abuse, faulty care
or maintenance and repairs/alterations to product or the parts by an
unauthorised person.
6. The Water Heater should not be operated without water inside the tank. This
will make the warranty null and void.
7. In case of dry heating (Water Heater operated without water inside the
tank), if the Water Heater or any component of the Water Heater is damaged,
then it will be repaired/changed on a chargeable basis. After any repair or
part replacement in the Water Heater, the basic warranty continues as per
the actual date of purchase.
8. The customer will have no claim under this warranty in respect of any
personal injury, damage of property or consequential damages, or for
utilisation of the goods not in accordance with the user manual.
9. The inner tank and Heating Element need to be cleaned for any
deposits/scales periodically from an Authorised Service Technician. This will
ensure your Water Heater works efficiently for longer time.
Read Before Operation
10. Anode is not included under warranty, the service life of the Anode is
determined by the quality and quantity of the water flowing through. If the
Anode is consumed, it needs to be replaced by an Authorised Service
Technician for efficient protection of the Water Heater. The warranty on the
tank will be null and void,
• If the Anode is removed.
• If the Anode is not replaced as and when required.
11. Warranty does not cover:
• Plastic parts.
• Cleaning of scale deposits inside Water Heater tank as a general service.
• Any damages to Water Heater occurring due to site conditions like
electrical works and plumbing works.
• Damage to Water Heater or its surroundings due to non usage of
Multi-function Safety Valve, Pressure Reducing Valve or
non-recommended reducing valve in plumbing lines.
• Product installed in direct sunlight exposure or rain or non-serviceable
areas.
• Damage to Water Heater at customer house during installation or
serviceable procedures by Unauthorised Service Technician.
• Any service related issues/replacements due to non A. O. Smith
connecting hoses.
Warranty Card
Water Heater
HSE-SHS 15 and 25 Litres
Reg
ist
er
ed O
ffic
e
A. O
. Smith I
ndia
W
at
er P
roduc
ts P
riv
at
e Limit
ed
(formerly k
no
wn as A. O
. Smith India W
at
er Heating P
riv
at
e Limit
ed)
Plot 300, P
hase - II, KIADB I
ndustr
ial A
rea, Har
ohalli, K
anak
apur
a
Taluk
,
Ramanagar
a Distr
ic
t, K
ar
na
tak
a – 562 112, I
ndia.
•
C
ust
omer C
ar
e No
.
1800-103-2468/1860-500-2468
.
• W
ebsit
e:
w
w
w
.aosmithindia.c
om
CIN: U31909K
A2006PT
C040282
Par
t No
.335311-000_R0 Da
te: 04-09-2017
E X P E R T S E R V I C E
Monday to Friday: 9 a.m. to 8 p.m.
Saturday & Sunday: 9 a.m. to 6 p.m.
# For calls registered at A. O. Smith Call Centre before 4 p.m. only.
Available only in selected cities. For more details, please call our
1800-103-2468/1860-500-2468
or log on to www.aosmithindia.com
1800-103-2468
/
1860-500-2468
+91 99410 32468
(Send SMS)
or
