General Terms of Warranty
1. The “goods” shall mean the goods described in the purchase agreement.
2. “The customer” shall mean the original purchaser under the purchase agreement.
3. “The Company” shall mean A. O. Smith India Water Heating Pvt. Ltd.
4. The “Purchase Agreement” shall mean the General Terms and Conditions of Sale agreed
upon by the customer and the Company as printed on the Invoice.
5. “Invoice” shall mean the Invoice issued for the Unit by the Company or Authorised Dealer
to the customer describing the goods and indicating, inter alia, the total purchase price
thereof, the name of the customer and the place where the goods are to be installed.
6. “User Guide” shall mean the instructions for installation leaflet published by the Company
and delivered to the customer.
Note:
Follow any one for registration of the Extended Warranty
• Call our dedicated Customer Care Centre
1.800.103.2468
.
• Fill up the details in our website link
(http://www.aosmithindia.com/warranty-form.aspx) to register.
• Fill up the details in the Warranty Card and mail the same to A. O. Smith India Water
Heating Pvt. Ltd., factory address.
Post Warranty
1. The customer may be offered a yearly Service Contract at the prevailing Company rates
and terms.
2. In case the customer does not wish to enter the Service Contract, he has the option of
calling our Authorised service provider and having his A. O. Smith Water Heater unit
serviced on actual basis i.e. by paying the Labour Cost and Spares needed to attend to that
Service or Complaint Call at the prevailing Company rates. Such service will be rendered by
the Company in towns or places where the Company has its Authorised service providers.
3. In case of product repair after warranty by Authorised service provider, all expenses of
transporting the goods to and from the Authorised service provider shall be borne by the
customer directly.
4. If, during such service, it is necessary for the Company or Authorised service provider to
replace or repair defective components or parts, the customer shall be required to pay for
the same as per the Company's prevailing price list.
Guaranteed Service
1. Different models has different service delivery levels.
2. Service level mentioned for particular models are applicable for Metros & A Class Cities e.g.
Delhi & NCR, Bangalore, Hyderabad, Mumbai, Kolkata, Pune, Goa, Cochin, Chennai,
Chandigarh & Ahmedabad.
3. Service level deliverables are valid up to city municipal limit only.
4. Service level may differ in case of public holidays & unavoidable conditions due to natural
climate, any political & regional regulations.
Jurisdiction
The courts of competent jurisdiction at Bengaluru, Karnataka shall have exclusive jurisdiction
over all matters arising out of any disputes in relation to the product.
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