Warranty
Product warranty
Your A. O. Smith water heater is warranted against defects
arising from faulty design, workmanship and materials for a
period of 24 months from the date of the invoice, subject to
the following conditions:
1. The customer will notify the Company promptly about
defects noticed and give the Company or its Authorised
service provider adequate opportunity to inspect, test
and remedy them, for which the customer will deposit
the goods, if necessary, with the Company's
Office/Authorised service provider along with the
original invoice.
2. Special warranty from the date of purchase is subject to
the following conditions:
•
Tank
- 7 Years
•
Glass Coated Heating Element
- 2 + 2 Years*
•
Rest of the parts
- 2 Years
3. Inspection and Test Report of the Company's
Office/Authorised service provider will be treated as
final and binding under the warranty for determining
the defects, repairs/alterations required or carried out,
or certifying working of the goods thereafter.
4. The Company or its Authorised service provider will be
entitled to retain any defective part replaced under the
warranty.
5. The Company's liability under the warranty will be limited only to defects which occur
under conditions of proper installation, normal operation and under proper use. It
excludes defects occurring because of abuse, faulty care or maintenance and
repairs/alterations to product or the parts by unauthorised person.
6. Components subject to wear, such as anode, are not covered under this warranty.
7. The customer will have no claim under this warranty in respect of any personal injury,
damage or property or consequential damages, or for utilisation of the goods not in
accordance with the user guide.
* Register your product with the
A. O. Smith Customer Care
Centre [
1.800.103.2468
] within
two months of purchase and You
will get an extended warranty on
the element [from 2 years to 4
years]. You can also get an
additional changeable Decorative
Front Panel in a colour of your
choice, without cost.
Warranty
on tank
7
Extended
Warranty*
4
8
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