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Congratulations! 
And welcome to the A. O. Smith family.
We would like to thank you for the trust you have shown in choosing an A. O. Smith water 
heater. You can be sure it will live up to your expectations. Thousands of delighted users all 
over the world trust A. O. Smith water heaters for their families. This user guide will introduce 
you to your water heater. Follow the instructions carefully and look forward to enjoying long 
years of trouble-free service.
A. O. Smith is a company known for its innovative technologies and energy-efficient solutions. 
Ours are the only water heaters with the Blue Diamond

®

 Glass Lining for the inner tank. This 

cutting edge technology prevents sediment and scaling, fights corrosion and extends the life 
of your water heater.
Our customer-centric approach manifests itself in many other ways too. If you need any 
information or assistance with your water heater, just call us from any phone, anywhere in the 
country to our Toll Free Customer Care No. 1800-103-2468.
Or
Factory Address:
A. O. Smith India Water Products Private Limited
(formerly known as A. O. Smith India Water Heating Private Limited)
Plot 300, Phase - II, KIADB Industrial Area, Harohalli, Kanakapura Taluk,
Ramanagara District, Karnataka – 562 112, India.
CIN: U31909KA2006PTC040282

A. O. Smith India Water Products Private Limited was established in 2006. Since then, the 
A. O. Smith team has conducted numerous focus group studies and spent endless research 
hours determining what India wanted in a water heater. Backed by 75 years of proven 
technological advances, A. O. Smith India has created a stylish design with features demanded 
by the Indian consumer.
The A. O. Smith plant with manufacturing facilities spread over 76,000 sq. ft. is located on 
20 acres, just outside Bengaluru, in the KIADB Industrial Area, Harohalli. The India operations 
is the 16th A. O. Smith manufacturing facility worldwide. In 2013, additional 150,000 sq. ft. 
was added in Bengaluru factory. A. O. Smith's India plant has extensive engineering and 
technical resources and has the latest technologies incorporated. A. O. Smith is the first 
manufacturer to invest in and produce glass lined water heaters in India.
Today, A. O. Smith Corporation is one of the largest water heater manufacturers in the world 
and is a global leader in innovative technology and energy efficient solutions.

About A. O. Smith

Summary of Contents for HAS

Page 1: ...6 pm For calls registered at A O Smith call centre before 4 pm only Not available on public holidays and under unavoidable circumstances Available in select cities only T S E A O SMITH A O SMITH SER V ICE SER V ICE POWER OF POWER OF HOUR RESPONSE DAY RESOLUTION TIME FIX HOUR RESPONSE DAY RESOLUTION TIME FIX Water Heater HSE HAS 15 and 25 Litres Superior quality Longer warranties User Guide ...

Page 2: ...nown as A O Smith India Water Heating Private Limited Plot 300 Phase II KIADB Industrial Area Harohalli Kanakapura Taluk Ramanagara District Karnataka 562 112 India CIN U31909KA2006PTC040282 A O Smith India Water Products Private Limited was established in 2006 Since then the A O Smith team has conducted numerous focus group studies and spent endless research hours determining what India wanted in...

Page 3: ...ti function Safety Valve 8 Connecting to Water Supply 10 Operation 11 Troubleshooting 14 Circuit Diagram 15 Warranty 16 Jurisdiction 17 Expert Company Service 17 Service and Maintenance 19 Contents Discharge Tube Wall Mounting Accessories User Guide What s in the box Electric Water Heater Multi function Safety Valve ...

Page 4: ...n a shipment has been delivered to you in apparent good condition but upon opening the packaging if any loss or damage has taken place while in transit inform the carrier s agent A O Smith representative immediately About this manual This manual is a guide to good practice for operating and periodic maintenance of the A O Smith HSE HAS water heater Do not operate the water heater before reading th...

Page 5: ...ation instructions 1 Inspect the water heater and its component parts for possible damage Do Not install or attempt to repair any damaged component parts If you detect any damage in the water heater please contact the dealer where the water heater was purchased or call A O Smith Customer care 2 Verify that the voltage being supplied corresponds to that which is marked on the water heater manual WA...

Page 6: ...l product Figure 1 Model HSE HAS 15 HSE HAS 25 HSE HAS 15 LHS HSE HAS 25 LHS Volume L 15 25 Power W 2000 Voltage Frequency V Hz 230 50 Actual Stdg Loss kWh 24h 45ºC diff 0 507 0 618 Reheating Time for 35ºC rise in min 20 30 Temperature range ºC 25 75 5 Rated water pressure N cm2 80 Water head metres 80 Inlet Outlet connections inch BSP Net Weight kgs 12 18 C D E F ØA B Front view Rear view Right v...

Page 7: ... inlet pipe with diffuser 2 Hot water outlet pipe 3 Multi function Safety valve Insulated 4 Temperature Control Knob 5 Thermostat 6 Blue sticker 7 Red sticker 8 Anode 9 Heating element 10 Thermal Cut out 11 Installation Bracket 8 Without Service Cover With Service Cover 10 9 7 6 2 5 4 3 1 11 ...

Page 8: ...e lining is stronger and more corrosion resistant than any other in the industry Multi function Safety Valve The Multi function safety valve is designed to automatically relieve and discharge water in case the pressure overshoots the preset limits Glass Coated Heating Element Scale and sediment build up on the surface of the element can lead to premature failure A O Smith Glass Coating helps to pr...

Page 9: ...ashes on the water heater Figure 4 Safety Precautions Installation Before installing ensure that the following tools are available Figure 5 Tools Required CAUTION Bubble Level Indicator Measuring Tape Adjustable Wrench Impact Drill Tool Hammer Teflon Tape Ruler 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 CM 0 1 2 3 4 5 6 7 8 9 10 11 12 INCH CAUTION ...

Page 10: ...D GULOO ELW ZLWK GLDPHWHU RI PP WR drill 2 holes at least 90mm deep in the wall Step 3 The two holes should be aligned horizontally The distance D between 2 holes is given in the below table Step 2 QVHUW WKH SDQVLRQ DQFKRU LQWR WKH hole Step 1 3ODFH WKH DQJLQJ VFUHZ RYHU WKH Expansion anchor and tighten the Hanging screw by rotating it till it gets fixed steadily Step 2 Figure 9 Ceiling Water heat...

Page 11: ...nction Safety valve to cold water inlet pipe and rotate it in clockwise direction till it gets fixed DANGER Hot Water is dangerous especially for the young children the aged or the disabled The water heater allows you to control the temperature of your hot water Water temperatures over 52 C can cause severe burns instantly or death from scalds Do not leave a child or an infirm person in the bath u...

Page 12: ...es to the user This will also make the warranty null and void LVFKDUJH WXEH VKRXOG EH LQVWDOOHG GRZQZDUGV ZLWKRXW DQ ORRSV IROGV RU NQRWV Ensure that the free end of the Discharge tube is placed over a suitable drain and away from the users LVFKDUJH WXEH LV SURYLGHG WR UHOHDVH WKH GLVFKDUJH IURP WKH ZDWHU KHDWHU WKURXJK WKH Multi function Safety valve in case excessive pressure is developed The co...

Page 13: ...W ZDWHU SLSH WR WKH RXWOHW 5HG 6WLFNHU WWDFK WKH LVFKDUJH WXEH WR 0XOWL IXQFWLRQ 6DIHW YDOYH DV VKRZQ LQ QVWDOODWLRQ LDJUDP Fig 14 Connecting to Water Supply CAUTION Make sure a suitable Teflon tape is used for all plumbing connections to prevent leakage Use only Nylon Stainless Steel SS braided hoses Flexible Hoses having a minimum pressure rating of 8 Bar and hoses should be compatible for hot w...

Page 14: ...ibited to connect the earth wire to neutral wire or faucet water pipe Filling the Water Heater Tank Operation 1 Open a nearby hot water faucet to permit air to escape 2 Open the cold water inlet valve fully filling the water heater and the piping 3 Close hot water faucet when water flows 4 Check all the connections to see if there is any leakage In case of a leakage drain the water completely repa...

Page 15: ...if the Temperature control knob is turned clockwise Temperature can be adjusted from 25 C to maximum 75 C Recommended to keep Temperature control knob notch position always in medium or above level Modes There are two types of modes depending on the actual water temperature inside the inner tank of the water heater Figure 19 Heating mode Standby mode When the actual temperature of the water is les...

Page 16: ... and drain it 1 SwitchOFFtheelectricsupplytothewater heater 2 Openthehotwaterfaucetuntilthewater runscool 3 Closecoldwatersupply 4 DrainthewaterbyliftingtheDischarge LeveroftheMulti functionSafetyvalve upwards Fig 21 Please turn off the power supply to the water heater prior to draining the water heater CAUTION Discharge Lever Discharge Lever RHS LHS Multi function Safety valve port Discharge Tube...

Page 17: ...ter Thermal cut out switch open Call Customer care centre No power supply to the Check the power socket water heater Control circuit or internal Call Customer care centre wiring error Water temperature is too high Improper thermostat calibration Call Customer care centre Thermal Cut out trips Call Customer care centre Water heats slowly Heating element is not Call Customer care centre functioning ...

Page 18: ...15 Circuit Diagram Figure 22 Element Red L PE N Red Brown Green Black Thermostat Green Yellow Black Tank Body Thermal Cutout Green light Red light ...

Page 19: ...s occurring because of abuse faulty care or maintenance and repairs alterations to product or the parts by unauthorised person 6 The water heater should not be operated without water inside the tank This will make the warranty null and void 7 In case of dry heating water heater operated without water inside the tank if the water heater or any component of the water heater is damaged then it will b...

Page 20: ...i e by paying the Labour Cost and Spares needed to attend to that Service or Complaint Call at the prevailing Company rates Such service will be rendered by the Company in towns or places where the Company has its Authorised service providers 3 In case of product repair after warranty by Authorised service provider all expenses of transporting the goods to and from the Authorised service provider ...

Page 21: ...__________ Ph _______________ Mobile _____________________ E mail ___________________ Warranty Card Company Copy to be sent back to the Company Dealer s Stamp and Signature Invoice Number ___________________________ Dated _________________________ Unit Serial Number __________________________________ Model _________________________ Capacity ______________________ Customer s Name and Address ______...

Page 22: ...e II KIADB Industrial Area Harohalli Kanakapura Taluk Ramanagara District Karnataka 562 112 India Toll Free No 1800 103 2468 Website www aosmithindia com CIN U31909KA2006PTC040282 For Service needs Please contact our A O Smith Toll Free Number 1800 103 2468 SMS us 91 99410 32468 E mail us aosmithcs aosmithindia com Service and Maintenance 19 ...

Page 23: ......

Page 24: ...n as A O Smith India Water Heating Private Limited Plot 300 Phase II KIADB Industrial Area Harohalli Kanakapura Taluk Ramanagara District Karnataka 562 112 India Toll Free 1800 103 2468 Website www aosmithindia com CIN U31909KA2006PTC040282 Part No 331581 000_R1 Date 03 06 2015 ...

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