A.O. Smith EWS 1 User Manual Download Page 10

Page: 10 / 16

Troubleshooting

Note:

Call Customer Care Centre on

1.800.103.2468

Problem

Possible Cause(s)

Solution

• Green and Red

No power to heater

Turn on electrical switch. Check for

light off

blown fuses or tripped breaker

• No hot water

Thermal cutout switch open Press Reset button

Control circuit or internal

Call Customer Care Centre

wiring error

• Green light on

Non-functioning

Call Customer Care Centre

Red light off

thermostat

• No hot water

Control circuit or internal

wiring error

• Water heats slowly Non-functioning element

Call Customer Care Centre

• Thermostat does

Non-functioning

Call Customer Care Centre

not shut off

thermostat

Improper calibration

Call Customer Care Centre

• Piping connection

Connection not sealed

Call plumber

leaks

• Leaky cover

Tank or parts leak

Shut off power immediately and

Call Customer Care Centre

Circuit Diagram

1. Cut-out
2. Indicator Lamp Green
3. Thermostat
4. Indicator Lamp Red
5. Heating Element

Summary of Contents for EWS 1

Page 1: ...esign REGD 237701 EWS 3 Product Design REGD 237702 EXPERT SERVICE Why people prefer an A O Smith water heater Instant water heater with Glass Coated Heating Element INNOVATIVE SUPERIOR QUALITY Get the best quality that ensures you have a water heater that works in Indian water conditions Heating technology that will always give you hot water Guaranteed RELIABILITY ...

Page 2: ......

Page 3: ...No 1 800 103 2468 Or Factory Address A O Smith India Water Heating Private Limited Plot No 300 Phase 2 KIADB Industrial Area Harohalli Kanakapura Taluk Ramanagara District 562 112 Karnataka India About A O Smith A O Smith India Water Heating Private Limited was established in 2006 Since then the A O Smith team has conducted numerous focus group studies and spent endless research hours determining ...

Page 4: ...er EWS 1 3 Litres EWS 3 Litres Fitit Forgetit Guarante ed A O Smith Service within 24 hours Call 1 800 10 3 2468 EWS 1 Product Design REGD 237701 EWS 3 Product Design REGD 237702 EXPERT SERVIC E Why people prefer an A O Smith water heater Instant water heater with Glass Coated Heating Element INNOVA TIVE SUPERI OR QUALIT Y Get the best quality that ensures you have a water heater that works in Ind...

Page 5: ...50 Temperature range C 25 75 25 75 Working Pressure Bar 6 5 6 5 Inlet Outlet connections Inch Tank Warranty Year 5 5 1 Dimensions Model EWS 3 EWS 1 A mm 245 215 B1 mm 348 306 B2 mm 384 346 C mm 197 167 Part Descriptors 1 Outlet 2 Inlet 3 Safety Valve 4 Thermostat 5 Thermal Cutout 6 Front Casing 7 Back Casing 8 Heating Element 9 Inner Container 10 Green Lamp Indicator 11 Red Lamp Indicator 12 Reset...

Page 6: ... helps to prevent scale formation and extends the life of the heating element It has a superior Thermostat In case a fault occurs and the water temperature exceeds the preset temperature the Thermal Cutout cuts off the power supply to assure safety The Inner Container is highly dependable it comes with a 5 year replacement warranty Glass Coated Heating Element High rated Pressure 6 5 BAR Hi tech T...

Page 7: ...rews as provided Plumbing 1 Make necessary plumbing with reference to the above installation diagram 2 It is recommended that suitable nylon SS braided hoses should be used These hoses should have a minimum pressure rating of 6 5 Bar and should be compatible for hot water applications 3 Connect the cold water pipe to the inlet blue 4 Connect the hot water pipe to the outlet red Attention Make sure...

Page 8: ... performance and Safety Warning Connect the water heater using independent sockets adhering to national standards to ensure reliable earthing Do not use adapters Use pen multimeter to check whether the live line and neutral line are not reverse to ensure complete safety Note The RED BLACK and GREEN wires in the power cord corresponds to Live Neutral Earth connections These should be connected in t...

Page 9: ...e water heater will again enter into heating mode This is indicated by glowing of red green lights 7 After usage switch off the electrical supply close the outlet valve Caution Hot water over 50 C will cause scalding In order to protect you and your family especially for the safety of children ensure that the hot water flow cold water mix is adjusted in the faucet accordingly before usage It is ad...

Page 10: ...Call Customer Care Centre Red light off thermostat No hot water Control circuit or internal wiring error Water heats slowly Non functioning element Call Customer Care Centre Thermostat does Non functioning Call Customer Care Centre not shut off thermostat Improper calibration Call Customer Care Centre Piping connection Connection not sealed Call plumber leaks Leaky cover Tank or parts leak Shut of...

Page 11: ...eated as final and binding under the warranty for determining the defects repairs alterations required or carried out or certifying working of the goods thereafter 4 The Company or its Authorised service provider will be entitled to retain any defective part replaced under the warranty 5 The Company s liability under the warranty will be limited only to defects which occur under conditions of prop...

Page 12: ...vice Contract he has the option of calling our Authorised service provider and having his A O Smith Water Heater unit serviced on actual basis i e by paying the Labour Cost and Spares needed to attend to that Service or Complaint Call at the prevailing Company rates Such service will be rendered by the Company in towns or places where the Company has its Authorised service providers 3 In case of p...

Page 13: ...s Stamp and Signature Invoice Number Dated Customer s Name and Address Model Capacity Warranty Card Warranty Card Customer Copy To be retained by the Customer Unit Serial Number Dealer s Stamp and Signature Invoice Number Dated Customer s Name and Address Model Capacity Warranty Card 9 ...

Page 14: ...rea Harohalli Kanakapura Taluk Ramanagara District 562 112 Karnataka India Toll Free No 1 800 103 2468 Website www aosmithindia com 10 Regional Office Delhi 105 106 Plot No 19 Sagar Plaza Laxmi Nagar District Centre Vikas Marg Laxmi Nagar New Delhi 110 092 Kolkata 224 A Office No 811 8th Floor Krishna Building AJC Bose Road Kolkata 700 017 Mumbai Sanjar Enclave No 509 CTS No 428 S V Road Opp Milap...

Page 15: ......

Page 16: ... Water Heating Private Limited Plot No 300 Phase 2 KIADB Industrial Area Harohalli Kanakapura Taluk Ramanagara District 562 112 Karnataka India Toll Free 1 800 103 2468 Website www aosmithindia com Part No 323976 000_R3 Dt 10 05 2013 ...

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