7. TROUBLESHOOTING
Malfunction
Possible cause
Solution
Unable to switch on
Power is not connected
Check the power supply or power plug
The water inlet is blocked, or power
supply is disconnected
Check incoming water supply and water
pressure
Wires are damaged
Replace wires
Circuit board faulty
Replace circuit board
The front cover is not installed
correctly.
Close the cover, taking care to align the
magnets at the top first.
The faucet does not
produce water
The pressure pump is faulty
Replace the pressure pump
The water inlet is faulty
Replace the water inlet
One of the filters is at 0% life
Replace the relevant filter
Filters are not properly installed
Reinstall the filters
The main circuit board cannot shut off
the inlet valve
Check the inlet valve and replace if
necessary
Waste water is
released even when
faucet is off
The inlet valve is malfunctioning
Replace the inlet valve
No or low flow of
purified water
Filters are at 0% life
Replace the filters
Filters are blocked
Reinstall the affected filters
Inlet valve is preventing incoming water
flow
Check if inlet valve is working, replace if
necessary.
Insufficient pressure in the system
If waste water flows normally, the fault
lies with the inlet valve
Water inlet is clogged
Clean or replace the water inlet
Faucet has no light
display
Connection to main circuit board not
secure
Check circuit board connection
Faucet display faulty
Replace the faucet
