Medialon Showmaster User Manual
p 37 of 42
M569-3 | June 2023
3
Showmaster Maintenance
In this section, you will learn how to maintain your Medialon Showmaster.
3.1
Showmaster Troubleshooting
This section helps resolve problems you may encounter while using Medialon Showmaster.
Common Problems and Solutions:
Problem
Check These Items
Does not turn on
Check that the power cable is plugged in.
Check that the rear power switch is On.
Showmaster Status indicator (LED OS)
does not turn on
Contact your dealer; this Showmaster may need to return to the factory.
Showmaster Status indicator (LED OS)
lights red
Contact your dealer, this Showmaster may need to return to the factory.
Project Status indicator (LED SHW)
does not turn on
Check project presence
Project Status indicator (LED SHW)
lights red
Check the project Delete the current project.
No DMX signal
Check that the DMX cable is plugged in.
Check DMX sending
No MIDI signal
Check that the MIDI cable is plugged in (for Showmaster V2 ST)
Check MIDI sending/receiving
No Serial communication
Check that the Serial cable is plugged in.
Check the Serial pinout of the connected device.
Check Serial sending/receiving
Digital Relay Output not switching
Check that the Relay cable is plugged in.
Check Relay commands
No Digital Input contact detected
Check that the Input cable is plugged in.
Check Input receiving
No Network connection
Check that the network cable is plugged in.
Check the activity LED on network socket.
Check the Showmaster’s IP configuration
Front panel displays ‘License…’
Contact your dealer; this Showmaster may need to return to the factory.
No text on front panel display
Contact your dealer, this Showmaster may need to return to the factory.
Not responding to Front panel controls Contact your dealer, this Showmaster may need to return to the factory.
