Signature Series
Using the C5000
© 3M 2002
5
More Than One Call Station
Calling Station Selector
A maximum of 16 Call Stations can call the Station Selector. The
system stores the calls in a queue (list) in the order received. Q in
the display shows the number of calls in the queue. If in Standby
mode, the Station Selector beeps to indicate a call or calls are in the
queue.
To answer:
1. Press TALK key.
Q decreases by 1 and the first Call Station number and name
in the queue is displayed (customer waiting the longest is
answered).
Illustration shows Call Station 7 connected with 2 calls in the
queue.
2. Proceed as described under Steps 3 through 4 under the
previous section
One Call Station Calling Station Selector
.
3. Repeat Steps 1 and 2 above to answer next call.
It is possible to place a current call on hold and connect to a
different call. See
Using the Hold Feature
.
Using the Hold Feature
The Hold feature allows an attendant to disconnect from a current
call and connect to a new call without losing the first call. This is
useful for disconnecting from a current call, momentarily greeting a
newer call, then returning to the first call. More than one call can
be placed on hold.
Assume a current connection to Call Station 12, and a second
station attempting to call in.
The display shows Q=01, LIS, and the current Call Station number
and name.
To use the Hold feature:
1. Press the HOLD key during the current call connection.
The display shows HOLD = 01 (if no other calls are on hold)
and SBY.
The current call is placed on hold and the Station Selector
beeps.
2. Press the TALK key to answer the second call (from Call
Station 8 in this example).
The display:
•
Clears Q=01.
•
Shows the new station number and name and TLK.
Q=02: :TLK
S=07: PUMP # 07
Q=01: :LIS
S=12: PUMP # 12
Q=01: HOLD=01
:SBY
_:Press ‘TALK’
:HOLD=01 :TLK
S=08: PUMP # 08
