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18. QUEST SERVICE AND WARRANTY POLICY
Service Information
Congratulations! You have purchased one of the finest instruments available,
manufactured by one of the most respected names in safety & industrial hygiene
instrumentation. Your instrument is backed by a limited warranty that seeks
complete customer satisfaction. Should your instrument require service for any
reason, you can expect prompt and courteous attention.
You must obtain a return authorization prior to shipment. We reserve the right
to refuse any shipments forwarded without prior authorization.
The following
information will expedite the service process and is required when
obtaining return authorization:
1. Model and serial number of each instrument.
2. Description of work required and symptoms of any failures for each
instrument.
3. VISA,
MasterCard
or
American Express credit card -- or -- company
purchase order number (non-warranty service only).
4. Billing and/or return shipping addresses.
Use one of the methods below to obtain return authorization, service pricing and
shipping instructions.
International Customers
Contact your local, factory-authorized distributor from whom the product was
purchased. To obtain the name of the local factory-authorized distributor,
contact us via email at
, via telephone at +(1)-
262-567-9157 or via fax at +(1) 262-567-4047.
U.S Customers Only
•
Go to the service section of our web site at
www.quest-
technologies.com
.
•
Contact us via email at
•
Contact us at (800) 245-0779. Office hours are 8:00 AM to 5:00 PM
U.S. Central Time.
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Warranty Policy
Quest Technologies warrants our instruments to be free from defects in materials
and workmanship for one year under normal conditions of use and service. For
U.S.A. customers, we will replace or repair (our option) defective instruments at no
charge, excluding batteries, abuse, misuse, alterations, physical damage, or
instruments previously repaired by other than Quest Technologies. Microphones,
sensors, printers, and chart recorders may have shorter warranty periods. This
warranty states our total obligation in place of any other warranties expressed or
implied. Our warranty does not include any liability or obligation directly resulting
from any defective instrument or product or any associated damages, injuries, or
property loss, including loss of use or measurement data.
For warranty outside the U.S.A., a minimum of one year warranty applies subject
to the same limitation and exceptions as above with service provided or arranged
through the authorized Quest sales agent or our Quest European Service
Laboratory. Foreign purchasers should contact the local Quest authorized sales
agent for details.
