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3M™ Digital WallDisplay
© 3M 2004. All Rights Reserved.
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Troubleshooting
Writing Data/Capture
Problem
eBeam
Try the following:
Software states that the eBeam
hardware is detected, but writing
does not appear in eBeam
Software’s Meeting application
Active Page.
Hardware
• Press the digital marker down on the whiteboard. If you
do not hear a faint buzzing, replace the batteries.
• Try another digital marker. If the other digital marker
works, replace the batteries in the digital marker sleeve
that does not work.
• Make sure you are not holding the sleeve too close to
the tip of the digital marker. This blocks the signal.
Software
• Choose
eBeam Hardware > Detect eBeam Hardware
from the eBeam Software’s Meeting application
Tools
menu and then check the status line. If it states that the
hardware is not detected, see
Manually Detecting the
eBeam Hardware
.
Software is missing many of the
strokes written with the digital
marker.
Hardware
• Press the digital marker down on the whiteboard. If you
do not hear a faint buzzing, replace the batteries.
• Make sure you are not holding the sleeve too close to
the tip of the digital marker. This blocks the signal.
• Make sure that you are pressing the digital marker
firmly against the 3M Digital WallDisplay when you
write. The marker is designed to write with a normal
amount of pressure by the writer; however, it is possible
to write so softly that the marker does not send out a
signal.
Digital marker strokes are shown
in eBeam Software’s Meeting
application in the wrong color.
Hardware
• Make sure you are using the correct color digital
marker sleeve. The color of the digital marker sleeve is
shown on a color ring located near the tip of the digital
marker.
Software
• Check the color set for the sleeve in the
Sleeve
Settings
dialog box (see
Setting Pen Colors/Line
Thickness
). It is possible to set a different color in the
software for any eBeam digital marker.
Digital marker strokes made at
the bottom of the whiteboard do
not appear in eBeam Software’s
Meeting application.
Hardware
• Press the digital marker down firmly on the whiteboard.
If you do not hear a faint buzzing noise, replace the
bat-teries.
• Make sure you are not holding the digital marker too
close to the tip. This blocks the signal.
• Make sure that you are pressing the marker firmly
against the whiteboard when you write. The marker was
designed to write with a normal amount of pressure by
the writer; however, it is possible to write so softly that
the marker does not send out a signal.
