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3M™ Digital WallDisplay
© 3M 2004. All Rights Reserved.
E
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Troubleshooting
eBeam Software
Troubleshooting provides solutions for known issues with the eBeam system. This section covers the Microsoft
®
Windows
®
versions of eBeam Software.
eBeam Hardware Detection/Use
Message
eBeam
Try the following:
“eBeam not found. Check
connection cable and power
supply.”
(This message might appear at
application startup, or during the
course of a meeting.)
Software
• First check the hardware for your system as described,
and then click
Cancel
.
• See
Unable to Detect the Hardware
.
• Do you have more than one copy of eBeam Software
installed on your computer? If so, the other copy may
be running and have control of the port. Shut down the
other copy. We recommend that old versions of eBeam
Software be uninstalled from your computer.
• Exit the eBeam Software’s Meeting application and
restart it.
• Check that the eraser is not resting on the eraser pad.
• If you are using a Serial-to-USB connector, follow the
manufacturer’s setup instructions.
Status Line Message. “Could not
autodetect eBeam Hardware.”
or “Could not connect to eBeam
Hardware on X.” (where X is a
port)
(This message would most likely
occur when you have selected
Cancel
from the
eBeam not
found
message dialog box.)
Software
• See
“eBeam not found.”
Check connection cable
and power supply. (This message might appear at
application startup or during the course of a meeting.)
• See
Unable to Detect the Hardware.
“The eBeam hardware is currently
used by Projection mode. Would
you like to use the eBeam
hardware for this application?”
(This message might appear
at application startup or after
selecting
Whiteboard Mode
.)
Software
• Message displayed if you are trying to open or
switch to eBeam Software’s Meeting application from
Projection mode.
