DT-01715C
Travel Document Reader User Guide
© 3M 2006 All rights reserved.
25
Appendix B: Troubleshooting
Use this table to identify and correct common issues encountered when using the reader. If a
problem cannot be solved using this table, contact Global Technical Services (GTS) at 3M.
Table 8: Troubleshooting Cases
Symptom Possible
Causes
Actions
There is no power to
the reader.
•
Verify that the power switch is in the ON
position.
•
Verify the AC power source.
•
Verify that the AC cable is connected to
the AC power source.
•
Verify that the power cable is connected
to the power supply port located on the
back panel.
The LEDs do not
come on during
power up.
The unit is damaged.
•
Follow the procedure outlined in
Appendix D: Customer Service on page
29.
The reader is not
communicating
with host PC
system.
The cable is not
properly connected or
USB drivers are not
properly installed.
•
Verify that the USB cable is connected to
the host.
•
Verify that the USB driver is installed.
•
Verify that only one reader is connected
to the host system.
The document is non-
machine readable.
•
This is a normal condition when there is
no machine readable data and only the
image is captured from the document.
The document is poorly
printed.
•
The reader is designed to read
documents that are poorly printed.
However, some documents are of such
poor quality that the reader will not be
able to process the OCR data.
•
The document may not conform to the
specification for the document template.
High ambient light or
the document is fake.
•
Ensure the light shield is down during
document scanning.
•
Re-orient the reader so that bright light
does not fall directly on the document
window.
The Error LED
illuminates when a
document is
scanned
The unit is not
configured to read the
document being
scanned.
•
Verify the affected reader configuration
with technical staff
•
Contact Global Technical Services (GTS)
at 3M.
Summary of Contents for Authentication System
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