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ProJet

x60 Series User Guide

Troubleshooting the ProJet x60 Printers

3dscentral.3dsystems.com

5/12/13

7.6 Network Errors/Cannot Connect to Printer

If you have trouble connecting to your printer over the network, follow the troubleshooting flowchart below.

Summary of Contents for ProJet x60 Series

Page 2: ...mits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency...

Page 3: ...ommendation nor as an inducement to practice any patented invention without permission of the patent owner Symbols The following symbols are used on the ProJet x60Pro system and in this manual General...

Page 4: ...1 8 LCD Menu Overview ProJet 260C 15 1 9 LCD Menu Overview ProJet 360 15 1 10 LCD Menu Overview ProJet 460Plus 16 1 11 Where To Go For More Information 16 1 12 Contact 3D Systems 16 2 Setup And Print...

Page 5: ...42 6 4 Slow Axis Bearing Lubrication 44 6 5 Clean The Spreader Roller 45 6 6 Upgrading The Firmware 46 6 7 Printer Storage Preparation 46 7 Troubleshooting the ProJet x60 Printers 47 7 1 Try This Firs...

Page 6: ...et x60 Series User Guide 3dscentral 3dsystems com v All Rights Reserved 5 12 13 7 12 Additional Information 63 7 12 1 Materials 63 7 12 2 Service 63 7 13 Calling for Service 64 7 14 Contact 3D Systems...

Page 7: ...ts many applications and techniques on our 3DS Central Web site at 3dscentral 3dsystems com This Web site is tailored to both beginner and advanced customers We recommend that you register immediately...

Page 8: ...22cm wide x 79cm deep x 140cm high With top cover open 48 wide x 31 deep x 72 3 high 122cm wide x 79cm deep x 183cm high Integrated post processing unit Full color capability color shell thickness 025...

Page 9: ...ion ProJet 260C Will reproduce 64 unique colors ProJect 460Plus Full CMY color Noise Levels During Printing 57dB Emptying Overflow 66dB Vacuuming Cover Open 86dB ProJet 360 460Plus Fine PXL Core Remov...

Page 10: ...the part emptying the build bed and removal of excess PXL Core material Cleaning and servicing the printer Optional Applying post processing materials to the printed part To start the 3DPrint Softwar...

Page 11: ...tration products to give it additional strength and durability With the finished part in your hands you can start improving or modifying your design within the same day and usually within hours 1 5 Im...

Page 12: ...he Pogo Pins with an alcohol swab whenever a print head is removed cleaned or replaced Print Head There is one HP11 Print Head for the ProJet 160 and 360 It prints the pattern of the part by squirting...

Page 13: ...roJet x60 systems are highlighted below Unless specified other wise all components are the same on all four printers 1 6 1 System Exterior Number ProJet 160 260C ProJet 360 460Plus 1 Build Chamber Bui...

Page 14: ...l 3dsystems com 8 All Rights Reserved 5 12 13 1 6 2 Printer Interior Number Component Build Chamber All Models 1 Binder Cartridge shown removed 2 Debris Separator shown removed 3 Vacuum Hose 4 Service...

Page 15: ...ProJet x60 Series User Guide ProJet x60 Series Overview 3dscentral 3dsystems com 9 All Rights Reserved 5 12 13 Post Processing Unit 360 and 460Plus only 9 Air Wand 10 Air Hose 11 Perforated Floor...

Page 16: ...10 All Rights Reserved 5 12 13 1 6 3 ProJet x60 Series Rear View Number Component 1 Rear Panel 2 Hand hold 3 Location of Vacuum Port External Core Recycling Unit ProJet 160 260C only 4 Electronics Box...

Page 17: ...60 Series Overview 3dscentral 3dsystems com 11 All Rights Reserved 5 12 13 1 6 4 ProJet x60 Series Rear View Connections Number Component 1 Power Switch 2 Power Cord Connection 3 Network Cable Connect...

Page 18: ...eries User Guide ProJet x60 Series Overview 3dscentral 3dsystems com 12 All Rights Reserved 5 12 13 1 6 5 Service Station Number Component 1 Cover 2 Wick 3 Squeegees 4 Fill Cap Cleaning Solution 5 Fro...

Page 19: ...tral 3dsystems com 13 All Rights Reserved 5 12 13 1 6 6 Carriage and Print Head Number Component 1 Cover 2 Print Head HP 11 3 Carriage Plug ProJet 160 360 only Color Print Head HP 57 ProJet 260C 460Pl...

Page 20: ...tions Push the Control Knob once to Bring up the LCD menu Select a menu item Open a submenu Start Cancel Stop a menu function Turn the Control Knob left or right to Highlight a menu item Number Compon...

Page 21: ...FORM LOWER PLATFORM SPREAD LAYER FILL BED CONTROL ROLLER Main Menu VACUUM EXTERNAL CLEANING PREP BUILD CHAMBER ACCESS BUILD PLATE STATUS REPORT PRINTHEADS BUILD CHAMBER GO ONLINE Printhead Submenu MAI...

Page 22: ...ction of our User Web site at 3dscentral 3dsystems com Consumables To order consumables materials contact your local Service Provider or Reseller 1 12 Contact 3D Systems If you have any questions abou...

Page 23: ...e Provider or Reseller or visit the Support section of our Web site at 3dscentral 3dsystems com 2 2 Open A Part In 3D Print 1 Launch the 3DPrint Software 2 In the Open dialog select a file to print or...

Page 24: ...ect Printer field is the printer connected with the computer run ning 3D Print and that the printer is Online 3 Print in Monochrome instructs the printer to ignore any color information contained in y...

Page 25: ...Print button is enabled when the printer is ready If you see a message and the Print button is not available for selection see Chapter 5 Additional Operations for instructions on how to clear a messag...

Page 26: ...o remove any remaining loose Core material Cleaning is done in two stages coarse cleaning which removes the Core material around the part in the Build Bed and fine cleaning which removes any Core stil...

Page 27: ...lift the part and place it in the Core Recycling Unit or Post Processing Unit 2 8 3 Using the Removable Build Plate The ProJet 160 and ProJet 260C feature a removable Build Plate which allows you to p...

Page 28: ...ting Pins Also clean any Core off the Locating Pins 8 Return the Build Plate to the Printer Be sure to align the Build Plate onto the Locating Pins 2 9 Next Step Cleaning the Printer Right now after c...

Page 29: ...of the Fast Axis Pull the Fast Axis forward and check for Core towards the back of the Build Chamber as well You can leave Core in the Spread Deck the area behind the Build Bed where Core is deposited...

Page 30: ...Separator catches any large particles and keeps those pieces from being recycled into the feeder To empty the Debris Separator follow the steps below 1 Pull the Debris Separator out of its holder on t...

Page 31: ...owels under the Fast Axis 3 Using a paper towel dampened with distilled water wipe the top and bottom Rails to remove any Core Move the Carriage back and forth as needed to clean the entire length of...

Page 32: ...during printing Clean the Service Station after every build to remove residue buildup and ensure the print head is kept clean Before you begin Get several dry paper towels and some cotton swabs Get th...

Page 33: ...Reserved 5 12 13 3 4 2 Example Clean Service Station 3 4 3 Cleaning Procedure 1 Place paper towels around the Service Station and between the Service Station and the Build Bed 2 Cover the front overf...

Page 34: ...wipe the service station thoroughly 6 Use a brush or the Pick to scrape excess Core out of any corners 7 Thoroughly wipe the Service Station clean 8 Wipe up any water that may have spilled onto the De...

Page 35: ...tant Infiltrant The infiltrant soaks into the newly printed part and bonds the printed Core together This both strengthens the part and gives it more durability ColorBond is available in larger bottle...

Page 36: ...ge a print head unless you see a message telling you to in the Printer Status dialog 5 1 The Printer Status Report The printer has an onboard Status Report you can use to check Core levels head life r...

Page 37: ...atus dialog shows the printer is ready for printing Notice that each item shows OK and the Print button is enabled From here you would choose your printing options and click Print to start the job Bef...

Page 38: ...If there are not enough materials to complete the job or the printer is not properly prepared a mes sage appears similar to the examples in red above When any one of these messages appears the Print...

Page 39: ...hen CHANGE PRINT HEAD The Printer moves the Fast Axis out over the Build Bed 3 If the piston is not already lowered some distance into the build box lower it now by selecting LOWER PISTON The piston w...

Page 40: ...s com 34 All Rights Reserved 5 12 13 6 Get an alcohol crush tube swab Snap it to break the glass inside and squeeze the tube to saturate the swab 7 Wipe off all the pogo pins for both printhead s insi...

Page 41: ...Reserved 5 12 13 8 Wet a paper towel with distilled water and wipe the underside of the Carriage Keep wiping until the towel picks up no more debris or ink 9 Dry with a clean paper towel 10 Remove th...

Page 42: ...a ProJet 260C also insert the other printhead that is not being replaced 13 Close the carriage cover by pressing down until you hear it click shut Be sure the latch is engaged 14 Close the printer to...

Page 43: ...rint Printer Status dialog To add binder follow the steps below 1 Pull the empty binder cartridge out of its housing on the printer 2 Get a new binder cartridge Check the expiration date and check the...

Page 44: ...c Finished cleaning any parts in the Post Processing Unit Vacuumed up any other Core needing cleanup 2 Check the expiration date on the container 3 Open the printer top cover and place the container i...

Page 45: ...then open the Service Station cover 2 Hold down the top of the service station while pulling off the red cap 3 Remove the red cap Add Cleaning Solution until the tank is HALF full Do not overfill 4 Re...

Page 46: ...proper position at the top of the Build Bed in order for the printer to fill the bed and spread a layer of Core before starting a print job If you see the message RAISE BUILD in the Printer Status di...

Page 47: ...pis ton screw when lubricating Only a very small amount of grease is required to keep these parts working optimally Over lubricating creates a situation where lubricant builds up in places where it sh...

Page 48: ...el 3 On the LCD display select BUILD CHAMBER LOWER PLATFORM Hold the Control Knob down and lower the Build Bed platform as far as you can to expose the entire length of the piston screw 4 Assemble the...

Page 49: ...the screw 8 Move the Build Bed up and down through its full range of travel a couple of times to finish lubricating the screw Use the LCD menu items BUILD CHAMBER RAISE PLATFORM and BUILD CHAMBER LOWE...

Page 50: ...rt of your Accessories Kit according to the instructions found in the document 09576 Grease Gun Loading Instructions which is supplied on the software installation media shipped with the printer You c...

Page 51: ...he Fast Axis out over the build bed 3 On the LCD select BUILD CHAMBER then CONTROL ROLLER 4 On the LCD select ROLLER ON OFF to turn the Spreader Roller on 5 Using a paper towel dampened with distilled...

Page 52: ...e file In 3DPrint select Tools Service Upload New Firmware In the dialog that opens navigate to the file on your desktop Double click on the file The new firmware will upload to your printer This may...

Page 53: ...rrors What are the error codes Are there problems with the parts it builds What specifically is wrong with the parts Troubleshoot Once you have the information above use these troubleshooting flowchar...

Page 54: ...us Dialog window in 3DPrint for any maintenance that is due 3 Inspect the printer Perform a quick inspection of the machine During the inspection you should be looking for any signs of leaks loose scr...

Page 55: ...er Guide Troubleshooting the ProJet x60 Printers 3dscentral 3dsystems com 49 All Rights Reserved 5 12 13 7 2 Problems Powering Up If your printer does not power up normally use the flowchart below to...

Page 56: ...rror 40800 x Head Error Error 40801 Headcard Power Fail Error 40802 x Use Only HP11 Error 60700 Head X temperature calibration failed Error 60701 Head X invalid serial number Error 60702 Head X temper...

Page 57: ...oot Print Head Weak Parts If your printer is reporting print head errors or is building parts that break too easily follow the flowchart below Also see Section 7 8 Part Quality Issues Streaky Striped...

Page 58: ...late to the Fast Axis and that all share a common set of solutions Error Codes covered in this section Error 2301 1 Motors Not Rezeroed Error 2303 1x Axis Pos Error Error 2305 1x Axis Settle Error 240...

Page 59: ...ights Reserved 5 12 13 7 4 1 Troubleshoot Fast Axis If your printer is reporting Fast Axis errors follow the flowchart below How to do it To perform the cleaning and lubrication called for in the flow...

Page 60: ...rror Codes covered in this section Error 2301 0 Motors Not Rezeroed Error 2303 0 x Axis Pos Error Error 2305 0 x Axis Settle Error Error 2400 0 x Axis Seek Error Error 3011 System Error Error 3013 Seq...

Page 61: ...ries User Guide Troubleshooting the ProJet x60 Printers 3dscentral 3dsystems com 55 All Rights Reserved 5 12 13 7 5 1 Troubleshoot Slow Axis If your printer is reporting Slow Axis errors follow the fl...

Page 62: ...ooting the ProJet x60 Printers 3dscentral 3dsystems com 56 All Rights Reserved 5 12 13 7 6 Network Errors Cannot Connect to Printer If you have trouble connecting to your printer over the network foll...

Page 63: ...fast enough For example some files may be layer data heavy meaning that the bulk of the data is in a small quantity of layers Solution Check for these problems The PC used to control the printer may...

Page 64: ...elamination layers splitting apart may be due to a print head that is caked with Core or a pause in net work communications Solution Both Clean the service station Ensure the printer has Cleaning Solu...

Page 65: ...on A bad surface finish on horizontal surfaces is usually the result of debris buildup on the Spreader Roller The debris sticks to the Roller and prevents it from spreading a smooth flat layer of Core...

Page 66: ...d cleaned or that the vacuum hose is plugged or damaged Less commonly the printer may have been turned off and on too quickly Always wait 1 minute after turning power off before turning it on again So...

Page 67: ...vider 7 10 2 Binder Cartridge is Full But 3DPrint Indicates Empty Explanation This is usually caused by a damaged binder cartridge or a failure in the binder cartridge pocket Solution Remove and resea...

Page 68: ...ead reaching the end of its life As a print head ages it overheats and eventually reports this error It could also be a failed connection between the printer and the print head Solution This error is...

Page 69: ...intaining your printer troubleshooting problems or to contact our Service staff 3dscentral 3dsystems com Error 1905 Explanation This error is caused by a layer that is too large for the printer s buff...

Page 70: ...iption of Problem Also look at the back of the printer near where the power cord attaches If you have a ProJet 160 260C Type 3 there will be 4 diagnostic LEDs Record the pattern of which LEDs are illu...

Page 71: ...Approval 3 D Debris Filter Definition 5 Debris Filter Empty 24 Deck Definition 6 Default Printer Settings 18 Default Settings Check or Change 18 Depowder Definition 6 Diagram of interior and exterior...

Page 72: ...hange 33 Print Head Definition 6 Print Heads 4 Print Job Options 19 Print the Build 19 Printer Maintenance 41 Printer Status Dialog Add Powder Message 38 Printer Status Dialog Change Print Head Messag...

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