9
Warranty
We stand behind our products. The MagneTrainer and its accessories are covered by a one
year warranty on all parts and labor. This warranty is for US customers only; outside of the
US, the warranty depends on your local retailer.
What is covered?
3D Innovations warrants the MagneTrainer and accessories against defects in material or
workmanship for a full year from the date of purchase. 3D Innovations will, at its option,
repair or replace the object.
Parts:
All parts are covered under this warranty.
Labor:
All labor is covered under this warranty. In most cases a local bike shop can
perform the repairs and the labor charge is reimbursed to the customer.
Shipping:
For the first 30 days, 3D Innovations pays for all shipping. After the first 30
days, 3D Innovations pays for the shipping to the customer and the customer pays for
the shipping to 3D Innovations. In most cases there will be no shipping cost since a
local bike shop can perform most repairs. The labor charge of the bike shop is
reimbursed to the customer by 3D Innovations.
What is not covered?
This warranty does not cover damage caused by neglect, abuse or misuse. This includes using
the bike with loose pedal arms. Using the bike with loose pedal arms will damage the threads.
Use Blue threadlocker if the pedals come loose.
How do I get Service?
Contact us by phone or by email to request a warranty repair.
Be prepared to provide your invoice number and a description of the problem.
Phone:
1-877-426-3292
Email:
