Manual_DTC133UHL_EN
Rev. 1.0 / 17.11.2022
17 / 18
6.2 Problem remedies / FAQ
The following list is intended to help you localize possible errors and to suggest possible
causes and solutions. If necessary, contact the manufacturer’s Support department.
Problem
Possible cause
Possible remedies
Remarks
No function
no power supply
•
Check the connections
•
Check the external power
supply or its main connection
•
See paragraph 4.3
No image
Incorrect cabling
device in StdBy or switched off
•
Check the connections
•
Switch on the device with
power button on the rear
•
No image
No signal or incorrect signal
(e.g. wrong resolution) from your
system
•
Check the signal of your
system (e.g. PC)
•
Ideal resolution:
3840x2160 @60HZ
Incorrect 3D image
“double images”
Incorrect image processing;
incorrect display parameters
•
Check the 3D display
parameters in your system
(3D software settings)
•
-
Image flickers when moving
Image tracking not correct
Incorrect configuration of
headtracking system
•
Verification of the
headtracking configuration on
the system
•
Use of correct headtracking
calibration data
•
Recalibration of headtracking
system
•
Use of different headtracking
mappings
•
-
6.3 Support
In the event of a problem or possible repair, please always contact the manufacturer first!
Please note that goods sent to the manufacturer without prior consultation or unannounced
may NOT be accepted and may be returned to you by the transport company at your
expense.
7 Decommissioning
7.1 Deinstallation
•
Switch off your system
•
Disconnect all cables and connections (see paragraph 4.3).
•
Dismantle the device from the holder / stand.
7.2 Disposal
For decommissioning and disposal of the device at the end of the product life, the country-
specific laws and regulations applicable to the respective device location must be observed
that, for example, implement and ensure compliance with Directive 2012/19/EU ("WEEE
Directive").
