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C
HAPTER
5: B
ASIC
T
ELEPHONE
O
PERATION
Answering a Call
To answer an incoming call, lift the handset.
Alternatively, you can press the
Speaker
button. If you have enabled
Handsfree Active on Intercom, you can simply speak to answer internal
calls.
If your phone includes multiple access lines, press the Access button for
the line on which the new call is arriving (the light next to the button will
be flashing).
Unanswered calls are sent to either your call coverage point which, by
default, is your voice mailbox or your configured call forwarding
destination. See
Configuring a Call Coverage Point
or
Call
Forwarding
.
Answering a Second Call
On 3Com Business Telephones, when a new call arrives while you are on
a call:
1
Press
Hold
to put the current call on hold.
2
Press the Access button for the line whose status light is blinking,
indicating a new call.
3
To return to the earlier call, hang up the new call, or put it on hold, or
transfer it, and then press the Access button for the original call.
Making Calls
This section describes standard dialing features.
The VCX administrator can configure calling restrictions for some, one, or
all the phones at a site. These restrictions may limit the outbound calls
(external or to another company site) a phone can make. Ask your
administrator if any calling restrictions have been implemented on your
phone system.
Making Internal Calls
To dial an internal call:
1
Pick up the handset. On 3Com Business Telephones, you can press the
Speaker
button. You hear the dial tone.
2
Dial the extension. Alternatively, you can use the Display Panel to find and
dial the name of the person whom you want to call in the user directory,
call logs, or a speed dial list.
