C
T
ECHNICAL
S
UPPORT
3Com provides easy access to technical support
information through a variety of services. This
appendix describes these services.
Information contained in this appendix is correct at
time of publication. For the very latest, 3Com
recommends that you access the 3Com Corporation
World Wide Web site.
Online Technical Services
3Com offers worldwide product support 24 hours
a day, 7 days a week, through the following online
systems:
■
World Wide Web site
■
3Com FTP site
■
3Com Bulletin Board Service (3Com BBS)
■
3ComFacts
SM
automated fax service
World Wide Web Site
Access the latest networking information on the
3Com Corporation World Wide Web site by entering
the URL into your Internet browser:
http://www.3com.com/
This service provides access to online support
information such as technical documentation and
software library, as well as support options ranging
from technical education to maintenance and
professional services.
3Com FTP Site
Download drivers, patches, MIBS, and software across
the Internet from the 3Com public FTP site. This
service is available 24 hours a day, 7 days a week.
To connect to the 3Com FTP site, enter the following
information into your FTP client:
■
Hostname:
ftp.3com.com
(or
192.156.136.12
)
■
Username:
anonymous
■
Password:
<your Internet e-mail address>
A user name and password are not needed with Web
browser software such as Netscape Navigator and
Internet Explorer.
3Com Bulletin Board Service
The 3Com BBS contains patches, software, and
drivers for 3Com products. This service is available
through analog modem or digital modem (ISDN)
24 hours a day, 7 days a week.
