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Release Notes for 3Com Asterisk Appliance Release 1.4.0.14.3 

Page 3 

 

Supported Browsers 

To access the 3Com AsteriskGUI, use the 

Firefox 

browser, Release 1.5 or a later release. 

Note:

 If you exit the browser, a new browser session might not require a user to provide login 

information and allows full access to the 3Com AsteriskGUI. To ensure that users are required to 
provide a username and password each time a new browser window opens: 

1

 

From the Firefox toolbar, click 

Tools

 > 

Options

2

 

Click the 

Privacy

 icon. 

3

 

 In the 

Private Data

 dialog box, enable 

Always clear my private data when I close Firefox

.  

4

 

Click 

OK

Fax Support  

The 3Com Asterisk Appliance supports analog-to-analog fax transmission. Fax detection and 
routing are supported using analog FXS connections. Note that IP-to-analog fax transmission is 
not supported. 

Saving Configuration Changes 

The 3Com AsteriskGUI includes these controls: 

ƒ

 

Save

 – changes are made in memory, however, they are not active or permanent

 

ƒ

 

Activate Changes 

(in the upper right of the page) – makes any changes active, however, 

the changes are not permanent

 

ƒ

 

Save Configuration

 (on the Home page) – changes are permanently retained after you 

reboot or power cycle the appliance

 

To ensure that you save any configuration changes permanently: 

1

 

Click 

Save

 in the 3Com AsteriskGUI page in which you have made changes. 

2

 

Click 

Home

 on the left navigation tab. 

3

 

Click 

Save

 

Configuration

 on the Home page. 

4

 

Click 

Activate

 

Changes

 in the upper right of the page. 

Note:

  If you click 

Network

 > 

LAN

, modify LAN settings, and then click 

Save

, the changes 

become effective immediately. Make sure that you enter the correct IP address so that you do 
not lose access to the 3Com AsteriskGUI immediately after clicking the 

Save

 button. 

Note:

 Before you remove the power cord from the 3Com Asterisk Appliance, make sure that you 

complete and then save your configuration changes. 

Summary of Contents for Oven

Page 1: ...Appliance 10 Guidelines for Using the Bandwidth com Service Provider 10 Problems Corrected in R1 4 0 14 3 14 Problems Corrected in R1 4 0 14 2 14 Known Anomalies for the 3Com Asterisk Appliance 14 Documentation Comments 16 Copyright 2007 2008 3Com Corporation All Rights Reserved Unless otherwise indicated 3Com registered trademarks are registered in the United States and may be registered in other...

Page 2: ...Com Service FAQs frequently asked questions site provides additional information about 3Com Asterisk Point your browser to http servicefaq 3com com and select Asterisk from the drop down menu Check this site frequently for new FAQs For information about using 3Com Asterisk with 3Com telephones point your browser to http www 3com com downloads Enter the product number 3CR10551A and then click the S...

Page 3: ...ation Changes The 3Com AsteriskGUI includes these controls Save changes are made in memory however they are not active or permanent Activate Changes in the upper right of the page makes any changes active however the changes are not permanent Save Configuration on the Home page changes are permanently retained after you reboot or power cycle the appliance To ensure that you save any configuration ...

Page 4: ...logged in to all the calling queues of which the agent is a member The agent can leave the telephone on hook The telephone will ring when the agent receives a call through any of the calling queues Unlike the Agent Login Extension option the agent remains logged in to the calling queue until the agent explicitly logs out of the calling queue If your agent login setting is Agent Login Extension to ...

Page 5: ...k Appliance see Important Information to determine if you need to follow some or all the steps in this section If you only need to update the firmware image on the 3Com Asterisk Appliance to a newer version skip the next section and follow the steps in Updating the 3Com Asterisk Appliance Firmware Image Update the bootloader and telephone images only if you have been instructed to do so in the cur...

Page 6: ...dating the 3Com Asterisk Appliance Firmware Image Log in to the 3Com AsteriskGUI and follow these steps to update the 3Com Asterisk Appliance firmware image 1 Save your appliance s configuration a Click the Backup tab and then click Take a Backup b In the Create New Backup dialog box type a meaningful file name using alphanumeric characters only Do not use dashes dots hyphens and the like Do not i...

Page 7: ... the NTP Network Time Protocol Some web site www ntp org for a list of NTP servers Some commonly used NTP servers include tick ucla edu tock ucla edu Los Angeles California time nist gov Boulder Colorado tick mit edu Boston Massachusetts 7 Upload the appropriate timezone files from the 3Com Partner Access Web site If your configuration includes analog lines calibrate the analog service provider a ...

Page 8: ...xx 911 89 911 89 1800xxxxxxx 89 1855xxxxxxx 89 1866xxxxxxx 89 1877 xxxxxxx 89 1888xxxxxxx dialplan 2 digitmap timeOut 3 config The pattern explanations include 1xxx Internal ext 5xxx Internal ext 6xxx Internal ext 7xxx Internal ext 9xxxxxxxT Local 7 digit 91xxxxxxxxxx Long distance 9 2 9 xxxxxxxxx Local 10 digit 911 Emergency 911 89 911 Emergency 911 or 811 89 1800xxxxxxx Toll free 89 1855xxxxxxx ...

Page 9: ...com telephones as well as 3Com telephones If you plan to use a Polycom telephone over a wide area network WAN follow these steps to configure the telephone 1 Connect the Polycom telephone to one of the LAN ports on the 3Com Asterisk Appliance 2 Use the 3Com AsteriskGUI to configure the Polycom telephone for your environment Make sure you enter the telephone s MAC address in the Phone Serial field ...

Page 10: ...rectly modifying configuration files on the 3Com Asterisk Appliance Do not change the hardware configuration or attach new devices such as telephones Do not execute commands on the 3Com Asterisk command line interface CLI or uClinux shell Guidelines for Using the Bandwidth com Service Provider Guideline To ensure that changes are propagated properly to the extensions conf file when you edit existi...

Page 11: ...ext header for example DID_trunk_X have indeed been deleted from the extensions conf file If necessary delete any remaining lines remember to leave the context header intact 4 If required create new incoming calling rules from the 3Com AsteriskGUI and then use the file editor to edit them Guideline For 3Com Telephones You must modify the caller ID for an incoming Bandwidth call to perform a succes...

Page 12: ...nes To allow incoming calls with a DID that matches an extension to be routed directly to that extension make these modifications see the example below so that Incoming calls that match the company DID range match the last line where the first character plus sign is stripped from the DID The line preceding the last line matches where the first several characters of the DID are stripped and the cal...

Page 13: ...f Bandwidth assigns a DID range of 5551231000 1199 the caller ID for all outgoing calls typically is a number from the above range with the characters 1 prepended For example if a user at extension 1010 dials out the caller ID would be 15551231010 Note that this meets Bandwidth s requirements ...

Page 14: ...ID 48239 ID 48248 The Hands Free feature is active for calls from outside your local processor that is external calls ID 48315 If you use the ftp command from the Linux shell the 3Com Appliance will not function Instead use the ftpput and ftpget commands ID 48798 If you enter invalid server information in the Update tab of the 3Com AsteriskGUI the Upgrading Firmware pop up message box displays ind...

Page 15: ...perTerminal ssh connection and leave it running The performance of the 3Com Asterisk Appliance can be adversely affected If you observe that the Asterisk Appliance time setting does not synchronize correctly with an NTP server a Create or modify if it already exists the etc config rc local file to include these lines killall ntpd ntpd g b From the 3Com AsteriskGUI click the Networking tab and then...

Page 16: ...ack on errors that you find in the books and Help systems and also on areas that you would like to see explained more fully Please send your documentation comments to us at the following address Voice_TechComm_Comments 3com com IMPORTANT As always please address all questions about the 3Com Asterisk Appliance and related hardware and software to your authorized 3Com reseller Thank you ...

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