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Release Notes for 3Com Asterisk Appliance Release 1.4.0.14.3 

Page 15 

 

host=connect

01

.voicepulse.com 

ƒ

  If it is not already included, add this line: 

fromuser= <

VoicePulse_login_ID

>  

(ID 48964) 

•

  If you use the 3Com Asterisk CLI to turn on debug logging or set a high verbosity level, the 

performance of the 3Com Asterisk Appliance can be adversely affected.  

•

  Unless there is a valid reason, such as validating configuration changes or call flows, do not use the 

3Com Asterisk CLI 

asterisk –r

 command during a HyperTerminal/ssh connection and leave it 

running. The performance of the 3Com Asterisk Appliance can be adversely affected 

•

  If you observe that the Asterisk Appliance time setting does not synchronize correctly with an NTP 

server:  

a)

 

Create (or modify, if it already exists) the 

/etc/config/rc.local

 file to include these lines: 

killall ntpd 
ntpd -g & 

b)

 

From the 3Com AsteriskGUI, click the 

Networking

 tab and then delete the URL of the NTP 

server. 

c)

 

Enter the URL of the NTP server again in the 

NTP server

 dialog box. 

Note:

 To test DNS resolution, from the 3Com Asterisk CLI, you can use the 

ping

 command 

with the domain name of the NTP server. 

d)

 

From the Home page, click 

Save Configuration

 and then click 

Reboot

.  

Summary of Contents for Oven

Page 1: ...Appliance 10 Guidelines for Using the Bandwidth com Service Provider 10 Problems Corrected in R1 4 0 14 3 14 Problems Corrected in R1 4 0 14 2 14 Known Anomalies for the 3Com Asterisk Appliance 14 Documentation Comments 16 Copyright 2007 2008 3Com Corporation All Rights Reserved Unless otherwise indicated 3Com registered trademarks are registered in the United States and may be registered in other...

Page 2: ...Com Service FAQs frequently asked questions site provides additional information about 3Com Asterisk Point your browser to http servicefaq 3com com and select Asterisk from the drop down menu Check this site frequently for new FAQs For information about using 3Com Asterisk with 3Com telephones point your browser to http www 3com com downloads Enter the product number 3CR10551A and then click the S...

Page 3: ...ation Changes The 3Com AsteriskGUI includes these controls Save changes are made in memory however they are not active or permanent Activate Changes in the upper right of the page makes any changes active however the changes are not permanent Save Configuration on the Home page changes are permanently retained after you reboot or power cycle the appliance To ensure that you save any configuration ...

Page 4: ...logged in to all the calling queues of which the agent is a member The agent can leave the telephone on hook The telephone will ring when the agent receives a call through any of the calling queues Unlike the Agent Login Extension option the agent remains logged in to the calling queue until the agent explicitly logs out of the calling queue If your agent login setting is Agent Login Extension to ...

Page 5: ...k Appliance see Important Information to determine if you need to follow some or all the steps in this section If you only need to update the firmware image on the 3Com Asterisk Appliance to a newer version skip the next section and follow the steps in Updating the 3Com Asterisk Appliance Firmware Image Update the bootloader and telephone images only if you have been instructed to do so in the cur...

Page 6: ...dating the 3Com Asterisk Appliance Firmware Image Log in to the 3Com AsteriskGUI and follow these steps to update the 3Com Asterisk Appliance firmware image 1 Save your appliance s configuration a Click the Backup tab and then click Take a Backup b In the Create New Backup dialog box type a meaningful file name using alphanumeric characters only Do not use dashes dots hyphens and the like Do not i...

Page 7: ... the NTP Network Time Protocol Some web site www ntp org for a list of NTP servers Some commonly used NTP servers include tick ucla edu tock ucla edu Los Angeles California time nist gov Boulder Colorado tick mit edu Boston Massachusetts 7 Upload the appropriate timezone files from the 3Com Partner Access Web site If your configuration includes analog lines calibrate the analog service provider a ...

Page 8: ...xx 911 89 911 89 1800xxxxxxx 89 1855xxxxxxx 89 1866xxxxxxx 89 1877 xxxxxxx 89 1888xxxxxxx dialplan 2 digitmap timeOut 3 config The pattern explanations include 1xxx Internal ext 5xxx Internal ext 6xxx Internal ext 7xxx Internal ext 9xxxxxxxT Local 7 digit 91xxxxxxxxxx Long distance 9 2 9 xxxxxxxxx Local 10 digit 911 Emergency 911 89 911 Emergency 911 or 811 89 1800xxxxxxx Toll free 89 1855xxxxxxx ...

Page 9: ...com telephones as well as 3Com telephones If you plan to use a Polycom telephone over a wide area network WAN follow these steps to configure the telephone 1 Connect the Polycom telephone to one of the LAN ports on the 3Com Asterisk Appliance 2 Use the 3Com AsteriskGUI to configure the Polycom telephone for your environment Make sure you enter the telephone s MAC address in the Phone Serial field ...

Page 10: ...rectly modifying configuration files on the 3Com Asterisk Appliance Do not change the hardware configuration or attach new devices such as telephones Do not execute commands on the 3Com Asterisk command line interface CLI or uClinux shell Guidelines for Using the Bandwidth com Service Provider Guideline To ensure that changes are propagated properly to the extensions conf file when you edit existi...

Page 11: ...ext header for example DID_trunk_X have indeed been deleted from the extensions conf file If necessary delete any remaining lines remember to leave the context header intact 4 If required create new incoming calling rules from the 3Com AsteriskGUI and then use the file editor to edit them Guideline For 3Com Telephones You must modify the caller ID for an incoming Bandwidth call to perform a succes...

Page 12: ...nes To allow incoming calls with a DID that matches an extension to be routed directly to that extension make these modifications see the example below so that Incoming calls that match the company DID range match the last line where the first character plus sign is stripped from the DID The line preceding the last line matches where the first several characters of the DID are stripped and the cal...

Page 13: ...f Bandwidth assigns a DID range of 5551231000 1199 the caller ID for all outgoing calls typically is a number from the above range with the characters 1 prepended For example if a user at extension 1010 dials out the caller ID would be 15551231010 Note that this meets Bandwidth s requirements ...

Page 14: ...ID 48239 ID 48248 The Hands Free feature is active for calls from outside your local processor that is external calls ID 48315 If you use the ftp command from the Linux shell the 3Com Appliance will not function Instead use the ftpput and ftpget commands ID 48798 If you enter invalid server information in the Update tab of the 3Com AsteriskGUI the Upgrading Firmware pop up message box displays ind...

Page 15: ...perTerminal ssh connection and leave it running The performance of the 3Com Asterisk Appliance can be adversely affected If you observe that the Asterisk Appliance time setting does not synchronize correctly with an NTP server a Create or modify if it already exists the etc config rc local file to include these lines killall ntpd ntpd g b From the 3Com AsteriskGUI click the Networking tab and then...

Page 16: ...ack on errors that you find in the books and Help systems and also on areas that you would like to see explained more fully Please send your documentation comments to us at the following address Voice_TechComm_Comments 3com com IMPORTANT As always please address all questions about the 3Com Asterisk Appliance and related hardware and software to your authorized 3Com reseller Thank you ...

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