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3Com OfficeConnect 3C3SH573BT, User Manual, Page: 23 / 32

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Uninstalling the PC Card and Driver

19

Uninstalling the PC Card and Driver

Sometimes previous or unfinished installations leave problems that affect PC Card operation. If the PC Card 
installation is unsuccessful for any reason, your best course may be to remove the PC Card and its software and 
repeat the installation procedure. Possible problems may be indicated if:

■

The PC Card is not working.

■

Windows NT is not detecting the PC Card.

■

The system issues a warning tone at startup.

If you are having any of these problems, follow the procedure below:

1 Remove the PC Card from the PC Card slot.

2 Select 

My Computer

/

Control Panel

/

Network

/

Adapters

.

3 Select 

FE573B-3Com 10/100 LAN CardBus-Fast Ethernet

 and click 

Remove

.

4 Reboot and reinstall the PC Card and its drivers.

This procedure removes the PC Card and its software only. If you choose to remove all networking components, 
remember to use the setup procedure described in “Installing the Driver With No Networking Installed” on 
page 15.

Summary of Contents for OfficeConnect 3C3SH573BT

Page 1: ...OfficeConnect 10 100 LAN CardBus PC Card User Guide http www 3com com http www 3com com productreg Published May 2001 User guide version 1 0 1 ...

Page 2: ...ocate a copy please contact 3Com and a copy will be provided to you UNITED STATES GOVERNMENT LEGEND If you are a United States government agency then this documentation and the software described herein are provided to you subject to the following All technical data and computer software are commercial in nature and developed solely at private expense Software is delivered as Commercial Computer S...

Page 3: ... and Drivers 9 4 Configuring the Windows 95 Driver 11 Determining Your Version of Windows 95 11 Installing the Driver 11 Confirming Installation 12 Troubleshooting Driver Installations 12 Uninstalling the PC Card and Drivers 13 5 Configuring the Windows NT 4 0 Driver 15 Installing the Driver With No Networking Installed 15 Installing the Driver With Networking Installed 16 Installing the Driver wi...

Page 4: ...Site 23 3Com Knowledgebase Web Services 23 3Com FTP Site 24 Support from Your Network Supplier 24 Support from 3Com 25 Returning Products for Repair 26 Regulatory Compliance 27 FCC Class B Statement 27 FCC Declaration of Conformity 27 FCC Part 68 Statement 28 Canadian Notice 28 ...

Page 5: ...8 Windows Millennium Edition Windows Me Windows 95 and Windows NT Read the user guide for the latest information on the product You must first install the guide You can also obtain information from the README TXT file in the root directory on the LAN Installation CD To access the user guide on your system 1 Open the Start menu and select Programs 2 Select 3Com PC Card Utilities 3 Select OfficeConn...

Page 6: ...t on an Ethernet hub for example 5 You are now ready to install the network driver In this guide go to the chapter for your notebook operating system CAUTION Forcing the card into the slot may bend the pins If you do not know how to insert cards in your computer refer to the documentation supplied with your computer NOTE All cables used with the OfficeConnect 10 100 LAN CardBus PC Card lock in pla...

Page 7: ...rch for the best driver for your device and click Next 5 Select CD insert the Installation CD and click Next After finding the files on the disk a dialog box will appear stating Windows has found the driver 6 Click Next to copy the required files The Found New Hardware wizard states that Windows has finished installing the driver 7 If a Digital Signature Not Found dialog box appears click Yes to c...

Page 8: ... Device Manager PCMCIA Card Verify that the controller is present and shows no errors The LAN device is not functional LED on the connector is not illuminated or mismatches the real network speed Select My Computer Control Panel System Hardware Device Manager to inspect the status of the PC Card If you see a red X enable the PC Card by checking the appropriate box under Properties If you see a yel...

Page 9: ...are and repeat the installation procedure Possible problems may be indicated if The PC Card is not working Windows is not detecting the PC Card The system issues a warning tone at startup If you are having any of these problems follow the procedure below 1 Select Control Panel System Hardware Device Manager 2 Select the FE573B 3Com 10 100 LAN CardBus Fast Ethernet components and click Remove 3 Rem...

Page 10: ......

Page 11: ...d click Next 5 Select CD insert the Installation CD and click Next After finding the files on the disk Windows states Windows driver file for the device FE573B COM 10 100 LAN CardBus Fast Ethernet 6 Click Next to copy the required files The Add New Hardware wizard window states that Windows has finished installing the driver 7 If prompted remove the Installation CD and insert the Windows CD You ca...

Page 12: ...resent and shows no errors Select My Computer Control Panel PC Card to confirm that the system recognizes your PC Card Select My Computer Control Panel Network and make sure that you have the correct clients and protocols installed The LAN device is not functional LED on the connector is not illuminated or mismatches the real network speed Select My Computer Control Panel System Device Manager and...

Page 13: ...oftware and repeat the installation procedure Possible problems may be indicated if The PC Card is not working Windows is not detecting the PC Card The system issues a warning tone at startup If you are having any of these problems follow the procedure below 1 Select Control Panel System Device Manager 2 Select the FE573B 3COM 10 100 LAN CardBus Fast Ethernet components and click Remove 3 Remove t...

Page 14: ......

Page 15: ...ext to begin driver installation The following message appears Windows found the following updated driver for the device FE573B 3Com 10 100 LAN CardBus Fast Ethernet 4 Click Finish to accept the driver If you are prompted for the Installation CD during installation make sure that the drive letter of the CD ROM drive is entered as the designated path If during installation the 3Com driver cannot be...

Page 16: ...t clients and protocols installed At installation Update Device Driver window does not appear Check whether the PC Card was already installed Check whether the PC Card was installed under Other Devices because of a previous faulty installation Check that PCMCIA is enabled on your notebook If not enable PCMCIA The LAN device is not functional LED on the connector is not illuminated or mismatches th...

Page 17: ...nd its software and repeat the installation procedure Possible problems may be indicated if The PC Card is not working Windows 95 is not detecting the PC Card The system issues a warning tone at startup If you are having any of these problems follow the procedure below 1 Open Control Panel System Device Manager 2 Select the FE573B 3Com 10 100 LAN CardBus Fast Ethernet components and click Remove 3...

Page 18: ......

Page 19: ...nel Network 3 Click Yes when the system prompts Windows NT Networking is not installed Do you want to install it now The Network Setup Wizard opens If the prompt does not appear go to Installing the Driver With Networking Installed on page 16 and follow the instructions included there 4 Click Wired to the network and click Next 5 Click Select from list when the system prompts to have setup start s...

Page 20: ...D from the CD ROM drive when prompted to reboot the notebook and click Yes 21 Reinstall your service pack if you had one installed prior to installing the PC Card The PC Card and software are now installed Installing the Driver With Networking Installed The Windows NT driver installation you use depends on whether networking has already been installed on your notebook If your notebook has networki...

Page 21: ...alling the Driver with Softex 1 Insert the Installation Disk in the CD ROM drive 2 Insert the PC Card into the PC Card slot Card Executive will attempt but fail to find the diskette 3 When prompted select Install driver provided with PC Card 4 Enter x softex where x is the drive letter of your CD ROM drive and click OK The Network Settings window will appear 5 Select Continue The Protocol configur...

Page 22: ... Check the event log by selecting Start Programs Admin Tools Event Viewer The event log lists any problems found during system operation Failure after Suspend Resume Check whether you have the latest BIOS for your notebook or upgrade your software from Microsoft This problem usually indicates a power management problem Since Windows NT 4 0 does not support power management it is recommended that y...

Page 23: ...ing Windows NT is not detecting the PC Card The system issues a warning tone at startup If you are having any of these problems follow the procedure below 1 Remove the PC Card from the PC Card slot 2 Select My Computer Control Panel Network Adapters 3 Select FE573B 3Com 10 100 LAN CardBus Fast Ethernet and click Remove 4 Reboot and reinstall the PC Card and its drivers This procedure removes the P...

Page 24: ......

Page 25: ...ctor states are described in the table below Diagnostics Help Library You can find more information in the DOS Diagnostics help library To access the library 1 Make an Installation Disk by copying the contents of the Disk1 directory on the Installation CD onto a formatted floppy or by using the Create Diskette option located in the Installation CD menu under CD Utilities If your system does not au...

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Page 27: ... Wide Web Site To access the latest networking information on the 3Com Corporation World Wide Web site enter this URL into your Internet browser http www 3com com This service provides access to online support information such as technical documentation and a software library as well as support options that range from technical education to maintenance and professional services 3Com Knowledgebase ...

Page 28: ...Com service partners who are qualified to provide a variety of services including network planning installation hardware maintenance application training and support services When you contact your network supplier for assistance have the following information ready Product model name part number and serial number A list of system hardware and software including revision levels Diagnostic error mes...

Page 29: ...515 800 933 486 61 2 9937 5085 or 000800 6501111 001 800 61 009 03 5783 1270 1800 801 777 0800 446 398 61 2 9937 5083 1235 61 266 2602 P R of China Singapore S Korea Taiwan R O C Thailand 10800 61 00137 or 021 6350 1590 or 00800 0638 3266 800 6161 463 00798 611 2230 or 02 3455 6455 00798 611 2230 0080 611 261 or 001 800 611 2000 Europe Middle East and Africa From anywhere in these regions call 44 ...

Page 30: ...guay Venezuela 0810 222 3266 511 241 1691 0800 133266 or 55 11 5643 2700 525 201 0004 562 240 6200 525 201 0004 525 201 0004 525 201 0004 525 201 0004 511 241 1691 525 201 0004 525 201 0004 From the following countries you may call the toll free numbers select option 2 and then option 2 Austria Belgium Denmark Finland France Germany Hungary Ireland Israel Italy Netherlands Norway Poland Portugal S...

Page 31: ...ce by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from the one which the receiver is connected to Consult the dealer or an experienced radio TV technician for help The user may find the following booklet prepared by the Federal Communications C...

Page 32: ...gin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the business or other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual Refer to your fax communication software documentation for details on how to comply with the f...

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