3Com NBX 3101SP User Manual Download

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http://www.3com.com/

Part Number 900-0336-01
Published July 2006

NBX

Basic Telephone Guide

NBX Networked Telephony Solutions

System Release 6.0

Summary of Contents for NBX 3101SP

Page 1: ...http www 3com com Part Number 900 0336 01 Published July 2006 NBX Basic Telephone Guide NBX Networked Telephony Solutions System Release 6 0...

Page 2: ...CENSE TXT or LICENSE TXT If you are unable to locate a copy please contact 3Com and a copy will be provided to you UNITED STATES GOVERNMENT LEGENDS If you are a United States government agency then th...

Page 3: ...ting Your Accessibility Options 17 Quick Reference Guide 17 2 3COM 3101 AND 3101SP BASIC TELEPHONES Telephone Buttons and Controls 19 Programmable Access Buttons 22 Status Lights for System Appearance...

Page 4: ...ps 37 Modifying or Deleting Personal Groups 39 Marking a Message as Private or Urgent 40 Other Ways to Manage Your Voice Mail Messages 41 Other Kinds of Mailboxes 41 Greeting Only Mailbox 41 Phantom M...

Page 5: ...More About Camp On 64 Using Automatic Callback 66 Initiating Automatic Callback 66 More About Automatic Callback 67 Setting the Volume 68 6 PERSONALIZING YOUR TELEPHONE Guidelines About Features on NB...

Page 6: ...pecific Telephone 95 Group Call Pickup 95 Automatic Call Distribution Groups Hunt Groups and Calling Groups 95 Automatic Call Distribution 96 Hunt Groups 99 Calling Groups 101 Group Membership 102 Sup...

Page 7: ...1 8 FEATURE CODES NBX Tones 123 Feature Codes with 3Com Telephones 124 3Com Basic Telephone 125 Using Feature Codes 125 9 3COM 3105 AND 1105 ATTENDANT CONSOLES 3Com Attendant Console 130 Access Button...

Page 8: ...8 Security Wall Mount Bracket 143 Moving Your Telephone 143 Swapping Telephones 143 Cleaning Your Telephone 143 Troubleshooting Problems 143 INDEX...

Page 9: ...Com 3101SP Basic Telephone 3Com 2101 Basic Telephone Attendant Consoles 3Com 3105 Attendant Console 3Com 1105 Attendant Console NBX Complement Attendant Software If the information in the release note...

Page 10: ...pter 9 Telephone maintenance and troubleshooting information Appendix A References to all topics in this book Index Conventions Table 2 defines some commonly used words and phrases in this guide Table...

Page 11: ...related 3Com applications When you log in to the NBX NetSet utility as a user you can go to the Resources menu and view the PDF versions of the NBX Quick Reference Guide NBX Telephone Guide and NBX Fe...

Page 12: ...12 ABOUT THIS GUIDE Page number As always please address all questions regarding the NBX hardware and software to your 3Com NBX Voice Authorized Partner...

Page 13: ...et utility password and access NBX features from a third party SIP based IP telephone see the NBX Feature Codes Guide for SIP Telephones Setting Up Your Password and Voice Mail for the First Time The...

Page 14: ...password Feature Entry Tone repeat your new password Confirmation Tone Password Change If your system uses NBX Messaging follow the NBX voice prompts to change your NBX password which changes your NB...

Page 15: ...lephone on the NBX system refer to the NBX Feature Codes Guide for SIP Telephones for how to set and change the NBX NetSet utility password Table 4 Setting Your NBX NetSet Utility and NBX Messaging Pa...

Page 16: ...cation other than NBX Messaging off site notification and other voice messaging features are available through your messaging application See the application s documentation rather than using this Gui...

Page 17: ...ng an item Setting Your Accessibility Options To change your NBX telephone s settings for accessibility and to choose the format for your NBX NetSet utility online Help log in to the NBX NetSet utilit...

Page 18: ...18 CHAPTER 1 GETTING STARTED...

Page 19: ...n access by going to Resources Features Codes Guide in the NBX NetSet utility The 3Com 3101 Basic Telephone 3C10401A does not include a microphone which means it does not support speaker phone operati...

Page 20: ...Exit leaves the display panel menus 2 Message Waiting Indicator MWI When lit indicates that you have one or more new voice mail messages in your voice mailbox Also this indicator flashes when your tel...

Page 21: ...ne 9 Programmable Access buttons Allow you and your administrator to assign features to specific buttons See Programmable Access Buttons and Status Lights for System Appearance Buttons later in this c...

Page 22: ...nd go to Telephone Programming Button Mapping to view or change the current features on your telephone s buttons See User Button Mapping in Chapter 6 You can also set buttons to one touch speed dials...

Page 23: ...nables you to define and print a new label for your Access buttons Status Lights for System Appearance Buttons An Access button that is set up for incoming and outgoing calls is called a System Appear...

Page 24: ...24 CHAPTER 2 3COM 3101 AND 3101SP BASIC TELEPHONES...

Page 25: ...topics Telephone Buttons and Controls Programmable Access Buttons Status Icons For how these features work on an analog telephone that is connected to the NBX system click the NBX Feature Codes Guide...

Page 26: ...Park See Call Park in Chapter 7 3 Display panel Displays telephone status messages see Table 6 Caller ID Locked Telephone and other feature information if enabled and the number of messages in your v...

Page 27: ...g a Call on Hold in Chapter 5 10 Transfer button factory default setting Sends the currently active call to another telephone See Programmable Access Buttons later in this chapter 11 Call Toggle butto...

Page 28: ...changing the settings for the Feature or Call Toggle buttons greatly reduces your ability to use some of the NBX system features Status Icons Your 3Com 2101 Basic Telephone allows you to use two telep...

Page 29: ...mponents A key component of the NBX Networked Telephony Solutions is the NBX Messaging system which includes voice mail off site notification and several administrative features Voice mail allows call...

Page 30: ...essages using option buttons if you are configuring passwords and greetings However you cannot bypass voice mail messages in this manner Changing Your Password You use the same 4 digit to 10 digit pas...

Page 31: ...use from the telephone You can also review delete or choose which to make active with the NBX NetSet utility If appropriate you may also want to change the greeting for an extension that is a greeting...

Page 32: ...Messages queue For how to set up your NBX NetSet utility password the first time see Table 4 and NBX NetSet Utility in Chapter 1 If your system uses a messaging application other than NBX Messaging us...

Page 33: ...delete the message select the message and then click Delete Listening from Your 3Com Telephone To listen to your messages from your own 3Com Telephone 1 Pick up the handset and press the Message butto...

Page 34: ...message from your mailbox You cannot retrieve a message after you delete it Press 4 to reply to the message See Replying to a Message later in this chapter Press 5 to forward the message See Forwardin...

Page 35: ...ress 3 to listen to your reply Press 9 to Mark the message Private or Urgent See Marking a Message as Private or Urgent later in this chapter Press to cancel your message Forwarding a Message You can...

Page 36: ...lowed by 8 After the last destination number and its press again to send your message 9 Follow the prompts to delete or save the message you just forwarded Creating and Sending a Message To create and...

Page 37: ...Use it to send a message to everyone on the list at the same time A Voice Mail Group is not the same as an ACD Group Hunt Group or Calling Group See Automatic Call Distribution Groups Hunt Groups and...

Page 38: ...her personal or system group list number A Voice Profile for Internet Mail VPIM extension A site code plus extension to send to a user on another NBX system in your organization Example neee or neeee...

Page 39: ...ess 1 to review your list of groups Press 3 to delete a group Press 4 to add or delete group members See step 5 Press to return to the main menu 5 To add members to a group or delete members from one...

Page 40: ...bers from the Non Members list and move them to the Members list by clicking the left arrow OR select members from the Members list and move them to the Non Members list by clicking the right arrow 7...

Page 41: ...the administrator for phantom or group mailboxes to set up mailboxes for special situations as described in this section Greeting Only Mailbox When you designate your mailbox as a greeting only mailb...

Page 42: ...les representative who travels constantly for your organization and never comes into the office you still need a way to receive telephone messages Using your phantom mailbox you can retrieve forward a...

Page 43: ...Other Kinds of Mailboxes 43 assigns to the appropriate sales people the ability to listen to forward or otherwise handle all messages that are directed to the group mailbox...

Page 44: ...44 CHAPTER 4 NBX MESSAGING...

Page 45: ...or a third party SIP based IP Telephone see the applicable NBX Feature Codes Guide in the NBX NetSet utility If your system uses a messaging application other than NBX Messaging use the documentation...

Page 46: ...call is arriving 3 To return to the earlier call hang up the new call or put it on hold or transfer it and then press the Access button for the original call On the 3Com 2101 Basic Telephone use Table...

Page 47: ...r You can view and print these numbers in NBX NetSet utility Directory System Wide Speed Dial page On hold On hold If you have placed two calls on hold And you do not hang up the handset press Call To...

Page 48: ...e list that you want to use press the button under Slct Select 3 Use the scroll keys to move to the name or number that you want to call Verify that the cursor is at the entry you want and press the b...

Page 49: ...m an analog telephone see the NBX Feature Codes Guide in the NBX NetSet utility An Internal Call To dial an internal call 1 Pick up the handset On 3101SP Basic Telephones you can press the button You...

Page 50: ...directly to your extension go to a call coverage point You can set different call coverage points for different conditions default no answer busy and all calls Unanswered calls that come to your telep...

Page 51: ...ess an outside line Example 912815551212 dials 281 555 1212 You can enter a if a pause is required between an access code and a destination number The number that you choose may be limited by your cal...

Page 52: ...ed calls still go to your default call coverage point but after the number of rings specified in the NBX NetSet utility Call Forward Call Forward page To view your current Forward to Mail setting log...

Page 53: ...the display panel 2 Press the Set soft button to select CFWD ALL 3 Press the Set soft button again 4 If the telephone number you want was entered previously and displays press to accept it Otherwise e...

Page 54: ...r that extension or external phone number in the box The number that you choose may be limited by your call permissions To view your permissions go to My Calling Privileges Call Permissions The select...

Page 55: ...e box If you select the next button you can select either or both of the following conditions If you select Call Forward Busy calls will not ring at all when all of your lines are busy and will be imm...

Page 56: ...nswer destination after the specified number of rings All other feature settings are ignored If Forward to Mail is enabled and Call Forward All Do Not Disturb Call Forward No Answer and Call Forward B...

Page 57: ...on your 3Com Telephone is limited by the number of Access buttons that are defined for your extension The default is the first two Access buttons on the left of 3101 and 3101SP Basic Telephones Your a...

Page 58: ...e 3Com 2101 Basic Telephone if you have placed two calls on hold And you did not hang up the handset press Call Toggle to return to the call that you most recently put on hold Then press Call Toggle a...

Page 59: ...a 3Com 2101 Basic Telephone and the recipient does not want to take the call press and release the hook switch to disconnect the attempted transfer and then retrieve the original call by pressing Cal...

Page 60: ...ish the call The other one to three parties can be any combination of internal and external parties If the NBX has SIP Session Initiation Protocol enabled you are limited to three party Conference cal...

Page 61: ...the handset by pressing the button 3101 3101SP The other parties cannot hear you but you can hear them For details about the Speaker and Mute features see Telephone Buttons and Controls in Chapter 2 f...

Page 62: ...While a call is camped on the caller hears either Music On Transfer MOT or silence if no music is provided The destination extension becomes available when the user ends the current call or puts the...

Page 63: ...amp On With Call Transfer If you have a 3Com Basic Business or Manager Telephone or Attendant Console you can initiate Camp On with Call Transfer to queue a call to an in use destination extension 1 W...

Page 64: ...ur display panel See More About Camp On in this chapter More About Camp On These usage tips and limitations apply to Camp On A system wide Camp On Return Interval determines how long a caller can stay...

Page 65: ...ance lines are presently being used In this condition you can use either Camp On with Call Transfer or Direct Camp On to queue a call on to the destination extension If the Destination Extension is Bu...

Page 66: ...making a direct call to an extension that is in use or unanswered On a 3Com Basic or Business Telephone or Attendant Console 1 While on a call to an extension that is in use or unanswered press Featu...

Page 67: ...he destination extension include Entering a feature code followed by an on hook event Invoking Directory followed by an on hook event Going off hook then on hook Using Feature 111 to terminate a sessi...

Page 68: ...til the volume is at the level that you prefer You can change the handset volume during a conversation or by listening to the dial tone Speaker Volume 3Com 3101SP Basic Telephone To raise or lower the...

Page 69: ...Guide for Analog Telephones in the NBX NetSet utility For how to set up your NBX NetSet utility password for the first time see Chapter 1 If your system uses a messaging application other than NBX Mes...

Page 70: ...NBX NetSet utility and go to Telephone Programming Ringer Tones 3 Click each of the nine Ringer Tone Settings to hear the choices 4 Select the number of the tone that you want 5 Click Apply When you...

Page 71: ...Chapter 5 CFWD All Press this button to enter a Call Forward All extension and to toggle on and off the Call Forward All feature Call Forward All in Chapter 5 CFWD Busy Press this button to enter a Ca...

Page 72: ...orts and if the CO provides a feature such as Call Waiting that requires a flash signal press this button to signal the CO to put the existing call on hold and toggle to the call that is waiting To re...

Page 73: ...from this phone The same phone that sent the message must be used to cancel the message Using Message Waiting Indicator to Telephone in Chapter 7 MWI Retrieve Press this button to retrieve MWI message...

Page 74: ...pping described earlier in this table You define the telephone numbers for each PSD in Directory Personal Speed Dial in the NBX NetSet utility Speed Dials later in this chapter Redial On a 3Com Basic...

Page 75: ...y available through the NBX NetSet utility to create and print labels for the buttons on your telephone Delayed Ringing The administrator can define a ringing progression for a line mapped to multiple...

Page 76: ...and Priority fields Speed Dials This section describes the types of speed dials Personal System wide One Touch It also describes how you can print a list of speed dials You can also print a set of la...

Page 77: ...r that you want the system to dial when you use that ID number Include all of the prefix numbers that you would normally dial such as a 9 or 8 or 1 to access an outside line and if necessary the count...

Page 78: ...next To use a system wide speed dial 1 Pick up the handset If you are using a 3Com 3101SP Basic Telephone you can press Speaker 2 Press the Feature button plus the 3 digit system wide speed dial ID c...

Page 79: ...cters other than and brackets 3 In the Description text box type a brief description usually a name that corresponds to the number 4 After you have made all of your changes to the One Touch speed dial...

Page 80: ...dant Console 9 To save the edited LabelMaker click the Save button at the top of the LabelMaker screen Or you can click File Save As to save the LabelMaker to a new location To reuse your saved LabelM...

Page 81: ...If you selected Pager for Method in step 4 Enter a pager number Do not use parentheses hyphens or spaces Ask your administrator if you need to include the area code and any other digits that your syst...

Page 82: ...s 6 From the Interval drop down list box select the number of minutes that you want the system to wait after each attempt before it moves to the next attempt The best time interval depends on the Atte...

Page 83: ...tains information about the voice message like time of receipt and the number that called and the voice message is attached as a WAV file and then you configure attempt 2 through 5 as E mail You recei...

Page 84: ...f site notification 2 Disable off site notification 3 Change off site notification settings 4 Review current off site notification settings Return to the main menu 2 through 5 as E mail You receive an...

Page 85: ...when it receives an incoming call If you use a 3Com Attendant Console the associated status light does flash when a call arrives You can use the telephone to dial outgoing calls You can use the telep...

Page 86: ...password 2 Enter your password and hang up Your telephone is now locked The display panel shows the Lock icon It displays only the directory and system wide speed dials 3 To turn off this feature rep...

Page 87: ...You may however need to place a long distance call during a meeting Using the Class of Service Override feature you can apply the features of your own telephone to the conference room telephone for o...

Page 88: ...of the telephone 2 Insert the cord for the telephone handset into the headset amplifier 3 Put on the headset 4 Pick up the telephone handset and set it on your desk To prepare a headset so that you ca...

Page 89: ...On The handset is off the phone for a long time for instance overnight It may take a few minutes for your headset to return from the power saving mode to the active mode when calls first come in so yo...

Page 90: ...90 CHAPTER 6 PERSONALIZING YOUR TELEPHONE...

Page 91: ...phone Dialing a Call to a Remote Office Bridged Extensions Delayed Ringing Using Pulse Dialing Additional Applications If your system uses a messaging application other than NBX Messaging use the docu...

Page 92: ...utility See Off Site Notification in Chapter 6 for a discussion of off site notification behavior Account Billing Codes Account Codes allow your administrator to track calls that are associated with a...

Page 93: ...you can block your identity telephone number from anyone you call Internal and External Caller ID By default the NBX system shows the extension and name of any internal caller on the display panel of...

Page 94: ...Feature 889 again CLIR ALL off appears briefly in the display panel and then disappears when you hang up the handset To view your current CLIR All setting log in to the NBX NetSet Utility and go to M...

Page 95: ...iew from the Call Pickup Group list to view the members of that group Directed Call Pickup on a Specific Telephone You can answer a call that is ringing on a specific user s telephone Using the featur...

Page 96: ...vidual ACD agents and groups of agents and provides database reports on both calls and agents Calls coming into ACD are distributed according to rules configured by the administrator An agent becomes...

Page 97: ...of 3 Click Logout Viewing ACD User Status Using the NBX NetSet Utility go to Group Membership ACD Groups to see each ACD group that you are a member of Click each column heading to arrange the inform...

Page 98: ...cending or descending order Extension Shows the extension number of each agent in the group First Name Shows the first name of each agent Last Name Shows the last name of each agent Rank Shows the ord...

Page 99: ...tivate the Extend Wrap Up Time once per call using Feature code 973 or by mapping an access button to this feature see User Button Mapping Hunt Groups Incoming calls ring to one member of the hunt gro...

Page 100: ...1 Pick up the handset 2 Press Feature the feature code for the hunt group 3 Dial the hunt group password 4 Hang up the telephone You or your administrator can configure a hunt group to an Access butt...

Page 101: ...are a member 1 Go to Group Memberships Hunt Groups 2 Click the Logout all button Calling Groups One type of hunt group is the Calling Group Calling groups allow an incoming call to ring simultaneousl...

Page 102: ...y Conference calls The monitoring party counts as one of the parties in an NBX conference which supports up to four parties The supervisor must provide a password to access the agent s extension durin...

Page 103: ...l The supervisor must provide the password of the supervisory monitoring domain that has the agent user listed The supervisor must use a 3Com Telephone with a display panel and appropriate soft button...

Page 104: ...e supervisor s display panel indicates that supervisory monitoring is in use Whisper Whisper also called Coaching allows a supervisor to speak to the agent during a monitored call without the customer...

Page 105: ...The display panel prompts you for the extension number of the agent 3 Enter the extension number of the agent You begin to monitor the call either silently or with a tone announcing the call to the a...

Page 106: ...on is alerting In this case you must answer the incoming call before activating Call Privacy To deactivate toggle off Call Privacy While Call Privacy is on press Feature 428 again Or press the Call Pr...

Page 107: ...rvisor attempts to monitor it the supervisor will not be able to monitor the call If a customer or agent puts a call on hold after a supervisor is monitoring it the supervisor will not be dropped from...

Page 108: ...r additional tips and considerations on using WhisperPage see More About WhisperPage later in this chapter Starting a WhisperPage Session To start a WhisperPage session 1 Pick up the handset 2 Press F...

Page 109: ...ake it available for another person to pick up from any telephone on the system Use the internal paging feature the external paging feature or both to announce the call The recipient can retrieve the...

Page 110: ...parked call From 3Com 3101 and 3101SP Basic Telephones select an Access button that is assigned for placing telephone calls and dial the user s extension or use the paging feature See Paging next for...

Page 111: ...paging amplifier and speaker system that is connected to your NBX system 620 6200 Internal Paging Broadcast an announcement through the speakers on all NBX Telephones with speakers on your system exce...

Page 112: ...a zone page Configurable Operators The Configurable Operators feature gives a caller who is directed to voice mail the option of going to another destination You can configure your own operators for...

Page 113: ...ssion to configure operators 1 Log in to the NBX NetSet Utility and go to My Calling Privileges Call Permissions Your current permissions to configure the System Operator and the Personal Operator are...

Page 114: ...at do not have an MWI Retrieve button enabled or that have reached their MWI message limit 30 Remote NBX systems over external line Calling Groups Hunt Groups or ACD Groups To send an MWI message 1 Pi...

Page 115: ...30 MWI messages When it is full it will reject new messages so be sure to delete unneeded messages To delete all MWI messages 1 Press the MWI Retrieve access button The display panel shows the number...

Page 116: ...your organization that are separated geographically but that are linked by a Wide Area Network WAN connection Each site must have an NBX system Typical configurations are described in the next section...

Page 117: ...o use site codes for you to dial people at remote offices Your administrator chooses the site codes for your system In this example you dial a site code first followed by the extension at the site For...

Page 118: ...us lights on one telephone are associated with buttons and status lights on another telephone On the primary telephone you can perform all operations such as dialing telephone calls placing calls on h...

Page 119: ...times A shared line can be a bridged extension or an incoming analog telephone line that is mapped to more than one telephone Example The administrator programs maps a telephone extension to appear o...

Page 120: ...emainder of the call When you hang up the port you were using on the Analog Line Card reverts to pulse dialing mode You or your administrator can map a button on your telephone so that you can press t...

Page 121: ...vailable on the NBX Resource Pack CD NBX Call Reports NBX TAPI Service Provider NBXTSP NBX Desktop Call Assistant Complement Attendant Software pcXset Soft Telephone NBX Media Driver Applications with...

Page 122: ...122 CHAPTER 7 GETTING MORE FROM YOUR TELEPHONE SYSTEM...

Page 123: ...n the next bulleted item New Messages Dial Tone When your voice mailbox has either new or unsaved messages and you pick up your handset you hear the New Messages Dial Tone a repeated short tone also c...

Page 124: ...sy Call Forward No Answer These features are persistent that is each one remains active until you turn it off as described in Table 11 If you forget which of the persistent features you have activated...

Page 125: ...ing on these buttons although changing them might limit which NBX features you can use on your telephone For all other NBX features use the preprogrammed Feature button and the feature codes listed in...

Page 126: ...ll On Off F 889 Caller ID in Chapter 7 Caller ID Restriction for Next External Call Only F 890 Caller ID in Chapter 7 Camp On Direct F 468 destination extension Initiating Direct Camp On in Chapter 5...

Page 127: ...ieve F 414 Using Message Waiting Indicator to Telephone in Chapter 7 Monitor Whisper Barge In F 425 Supervisory Monitoring in Chapter 7 Password Set Initially F 434 new password repeat your new passwo...

Page 128: ...02 to raise the sound or F 103 to lower the sound Setting the Volume in Chapter 5 WhisperPage F 426 destination extension brief delay 0 9 9 sec then begin whispering WhisperPage in Chapter 7 Wrap Up T...

Page 129: ...to increase call handling capability In many offices the Attendant Console is used by a receptionist or switchboard operator who is referred to in this guide as the receptionist Complement Attendant...

Page 130: ...strator can assign features to each Access button Possible features include Status of internal telephone extensions busy available Status of external telephone lines Speed dials for User extensions Pa...

Page 131: ...ern so that it can be retrieved from any other telephone on the system 5 Labels You can print labels for your Attendant Console using the LabelMaker utility in the NBX NetSet utility or on the NBX Res...

Page 132: ...nsole Figure 9 3Com 1105 Attendant Console SHIFT A B 1 Access buttons A light next to each button indicates whether the line is available or in use or whether assigned features are enabled Status indi...

Page 133: ...ransfer in Chapter 5 6 Call Park button Places a call in a holding pattern so that it can be retrieved from any other telephone on the system See Call Park in Chapter 7 7 Hold button Places a caller o...

Page 134: ...your personal computer the Complement Attendant Software displays your telephone directory in a series of tabs Each tab sorts the directory by a different type of information for example by last name...

Page 135: ...status and call duration for all of the calls that are currently present on your phone There can be more than one call shown in the call list The number of calls in the list corresponds to the number...

Page 136: ...internal or external parties Monitor Invokes Supervisory Monitoring functionality Camp On Invokes the Camp On feature Callback Invokes the Automatic Callback feature WhisperPage Invokes the Whisperpag...

Page 137: ...and attendant consoles use these symbols to identify the connectors Power connection for an AC power adapter Network connection Connects the device to the network A powered Ethernet cable that conform...

Page 138: ...Your telephone will not work unless it is connected properly Ask your administrator if you have questions about your telephone connection The underside of a 3Com Telephone or attendant console includ...

Page 139: ...s 3Com 3105 Attendant Console 3Com 3101 and 3101SP Basic Telephones Figure 12 Figure 13 and Figure 14 show the 3Com 3102 Business Telephone The instructions apply to all of these devices Figure 12 Att...

Page 140: ...ab rotate the bracket to the position that you want and then release the lock tab Figure 14 Wall Mounting 1 Bottom supports When you mount a device on a wall attach the support bracket and adjust it s...

Page 141: ...ort bracket can be attached in low profile high profile or wall mount positions Tabs on the underside of the telephone slip into slots on the bracket and the opposite mounting points snap into place L...

Page 142: ...ees Figure 16 so that the spring loaded peg projects out on the top of the phone Item 1 in Figure 17 Figure 16 Knob for the Handset Support Peg Figure 17 shows an 3Com 2102 Telephone in the wall mount...

Page 143: ...on the LAN and still maintain all of your personalized features speed dials and extension number Swapping Telephones Because your extension number and personal settings are associated with your physi...

Page 144: ...telephone and then plug it back in Callers cannot leave messages on my voice mail Your mailbox may be full Log in to your voice mailbox and delete some messages Your telephone may be set up for Greeti...

Page 145: ...details see Special Case One Touch Speed Dials in Chapter 6 I try to pick up a call ringing on another telephone using Directed Call Pickup but it fails The telephone that you are using to pick up th...

Page 146: ...146 APPENDIX A TELEPHONE INSTALLATION AND MAINTENANCE...

Page 147: ...iating 66 introduction 66 automatic telephone relocation 70 B barge in 104 billing and account codes 92 blocking internal and external ID 93 unauthorized outbound calls 86 bracket 2101 security wall m...

Page 148: ...on mapping 71 coaching 104 codes account and billing 92 feature codes 123 NBX Feature Codes Guide 9 Complement Attendant Software CAS computer screens and tabs 135 features 134 introduction 129 keyboa...

Page 149: ...ne 127 message waiting indicator cancel 127 message waiting indicator retrieve 127 message waiting indicator send 127 monitor whisper barge in 127 password change 127 password set initially 127 pulse...

Page 150: ...dant consoles 80 for telephones 80 Windows Desktop shortcut 80 labels Attendant Console creating 79 printing 79 length of voice messages 30 lights status 3101 and 3101SP Basic Telephones 23 listening...

Page 151: ...wing 113 other function for mapping feature codes 73 outbound calls dialing 49 speed dials 76 P page zones extensions 111 pager off site notification 80 paging 110 required equipment 110 111 to announ...

Page 152: ...119 hunt groups 95 Shift button 1105 Attendant Console 132 3105 Attendant Console 132 show lists feature code 127 silent monitor 103 silent ring 70 Simultaneous Paging dial code 111 SIP Session Initia...

Page 153: ...86 urgent messages 41 user button mapping 70 user definition 10 V version feature code 128 voice mail accessing through e mail 41 changing your password 30 components 29 creating messages 36 forwardin...

Page 154: ...154 INDEX...

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