Although your PC has a
USB port, the operating
system that is running
on your system does not
support its use.
If you are running Microsoft
Windows 3.1, Windows 95, or
Windows NT, you will need to
upgrade your operating system to
Windows 98 or Windows 2000.
The USB port on your
PC is not enabled.
Verify that the USB port is
enabled by running the PC's
Setup program (typically the F1
or Delete key at boot). Refer to
your computer manufacturer's
documentation if you are having
trouble running the Setup
program or cannot find the USB
Configuration Settings section.
I successfully installed the 3Com
USB driver, but after rebooting, I
cannot communicate over the USB.
The USB LED on the Dual Link
Unit is solid orange.
The 3Com USB driver
did not install correctly
or the 3Com USB driver
is not running.
De-install then re-install the
3Com USB driver. (See the
driver installation procedure in
Your Installation Guide.)
Control Center Connection Problems
Symptoms
Possible Cause
Corrective Actions
From the Dual Link Control
Center, when I attempt to
connect to my service, I get
a connection timeout.
The modem is not powered
on.
Plug in the modem and allow it
sufficient time (about 1 minute) to
complete the boot process.
There's an Ethernet or USB
connection problem.
See previous sections in this
troubleshooting guide concerning
Ethernet or USB connection problems.
Dual Link Manager Connection Problems
Symptoms
Possible Cause
Corrective Actions
I can't bring up the Dual
Link Manager from my
browser
The modem is not powered
on.
Power on the modem and allow it
sufficient time (about 1 minute) to
complete the boot process.
There's an Ethernet or USB
connection problem.
See previous sections in this
troubleshooting guide concerning
Ethernet or USB connection problems.
Summary of Contents for HomeConnect 3CP4130
Page 2: ...To access the modem group on your desktop click Start Programs Dual Link Modem ...
Page 13: ...The Services Page ...
Page 53: ...P O Box 58145 Santa Clara CA 95052 8145 408 326 5000 June 7 1999 ...
Page 66: ......
Page 73: ......