3Com EtherLink 10/100 PCI NIC Series User Manual Download Page 5

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link timeout 39
probe interval 39
receive timeout 39
retry count 39
send timeout 40
ungroup 40
wait timeout 40

Troubleshooting a Group Configuration 41

Configuration Settings 43
Configuration Methods 44
Configuring the NIC in Windows 44
Configuring the Managed PC Boot Agent (MBA) 45
Booting From the Network 45
Disabling the 3Com Logo 46

ROUBLESHOOTING

THE

NIC

Interpreting the LEDs 47

Viewing the NIC LEDs in the Diagnostics Program 48

Accessing the 3Com Knowledgebase 48
Accessing the 3Com NIC Help System 48
Accessing Other Information 48
Troubleshooting the Network Connection 49
Troubleshooting Remote Wake-Up 49
Removing the Network Driver 50

Windows NT 50
Windows 2000 51
NetWare 51

Removing Server Features 51

Windows NT and Windows 2000 51
NetWare 52

Removing 3Com NIC Diagnostics 52

Windows NT and Windows 2000 52

Overview 53
Running the NIC Test 53
Running the Network Test 54
Viewing Network Statistics 54
Using the 3Com Icon in the Windows System Tray 54

Enabling the Icon 54
Displaying Network Statistics 55

Summary of Contents for EtherLink 10/100 PCI NIC Series

Page 1: ...EtherLink Server 10 100 PCI NIC Family User Guide 3C980x TXM 10 100 PCI server network interface card with DynamicAccess technology 3C982 TXM 10 100 PCI dual port server network interface card with D...

Page 2: ...defined in FAR 2 101 a and as such is provided with only such rights as are provided in 3Com s standard commercial license for the Software Technical data is provided with limited rights only as prov...

Page 3: ...E NIC Safety Precautions 7 Installation Requirements 7 Preparing the NIC and the Computer 8 Installing and Connecting the NIC 9 Installing Software 11 Obtaining Installation Diskettes 12 Creating Disk...

Page 4: ...Troubleshooting a Load Balancing Configuration 25 Changing Windows 2000 Property Settings 25 Identifying Windows 2000 Miniport and LAN Connections 25 4 INSTALLING AND CONFIGURING IN NETWARE Software...

Page 5: ...gnostics Program 48 Accessing the 3Com Knowledgebase 48 Accessing the 3Com NIC Help System 48 Accessing Other Information 48 Troubleshooting the Network Connection 49 Troubleshooting Remote Wake Up 49...

Page 6: ...3COM DMI AGENT Overview 59 System Requirements 60 Installation Instructions 60 C SPECIFICATIONS D TECHNICAL SUPPORT Online Technical Services 63 World Wide Web Site 63 3Com FTP Site 63 Support from Yo...

Page 7: ...Tasking II hardware technology plus a powerful suite of DynamicAccess technology software features relieve network congestion and ensure high performance and maximum bandwidth availability Figure 1 E...

Page 8: ...high performance and maximum bandwidth availability Self healing drivers SHDs detect common error conditions and correct them while maintaining server link performance Bidirectional load balancing gr...

Page 9: ...RSLs provide failover fault tolerance between a server and a switch if one NIC in a group fails the others assume the network load of the failed NIC The failover behavior of secondary NICs depends on...

Page 10: ...s of each workstation must be updated manually With VLANs installed if an end station on VLAN 1 is moved to a port elsewhere on the network you need only to specify that the new port is on VLAN 1 It h...

Page 11: ...er is compliant with PCI 2 1 Remote Wake Up support is enabled by connecting a Remote Wake Up cable from the NIC Remote Wake Up RWU connector to a 3 pin Remote Wake Up connector on the computer mother...

Page 12: ...to a DMI 2 0 compliant management application A network administrator can then use this information to configure and manage a client or server computer remotely For instructions on installing the 3Com...

Page 13: ...cables that are connected to the main system unit Remove jewelry from your hands and wrists Use insulated or nonconductive tools CAUTION The NIC is packed in an antistatic container to protect it duri...

Page 14: ...For requirements see Remote Wake Up Single Port Models Only on page 5 Preparing the NIC and the Computer Observe the precautions listed in Safety Precautions on page 7 Follow these preparation steps...

Page 15: ...ake Up cable is required only if the computer is compliant with PCI 2 1 and you want to use the Remote Wake Up The cable is not required if the computer is compliant with PCI 2 2 9 Write down the MAC...

Page 16: ...connect a Remote Wake up cable Make sure that the NIC is properly installed in a PCI slot Insert the Remote Wake Up cable in the RWU connector on the NIC Twist the cable two times before attaching th...

Page 17: ...ake up Cable PCI 2 1 only Installing Software See the following topics for requirements and instructions on installing software in various operating systems Installing and Configuring in Windows on pa...

Page 18: ...s on the 3Com EtherLink Server CD to create installation diskettes The installation diskettes allow you to install drivers diagnostics DynamicAccess technology server features and associated text file...

Page 19: ...lation requirements are met See Installation Requirements on page 7 Install the hardware See Installing and Connecting the NIC on page 9 Use the following procedure to install the driver and diagnosti...

Page 20: ...running Windows 2000 If you are updating a previous installation see Updating Software in Windows on page 16 1 Reboot the computer start Windows 2000 and log in to the Windows 2000 Administrator acco...

Page 21: ...c level checking monitors Tx Rx errors see Sampling Window link beat and NIC hardware Enhanced level adds maintenance of valid data structures and uses more CPU cycles Basic level checking is forced w...

Page 22: ...indows NT 1 Boot the computer and start Windows NT 2 Log in to the Windows NT Administrator account 3 Insert the 3Com EtherLink Server CD in the CD ROM drive 4 From the Welcome screen select NIC Softw...

Page 23: ...OK The Setup Complete screen appears 9 Click Finish to complete the installation 10 Click Exit DynamicAccess Server Features DynamicAccess technology server features allow you to configure load balanc...

Page 24: ...y is enabled for the primary NIC it must also be enabled for all other NICs in the group Microsoft Task Offload Support It is possible to form a group of NICs that have different levels of support for...

Page 25: ...e also listed in the VLAN window Windows NT Start DynamicAccess server features under Windows NT as follows 1 Log in to the Windows NT Administrator account 2 From the Windows Start menu select Settin...

Page 26: ...Enabled box To enable bidirectional load balancing Check both the Transmit Load Balance Enabled box and the Receive Load Balance Enabled box Enter only the Host ID bytes required for a dedicated IP ad...

Page 27: ...that you specify a dedicated IP address for the load balancing group This address specifies a Network ID and a Host ID and it must be unique not used elsewhere on the network For example You can spec...

Page 28: ...ach VLAN as follows Right click My Network Places and select Properties from the menu In the next window right click a VLAN and select Properties from the menu Click Configure In the NIC Properties wi...

Page 29: ...inistration Set DynamicAccess control panel access set VLAN options enable efficient multicast control and enable the prioritizing of multicast traffic Saving the Configuration To save and exit click...

Page 30: ...k Remove NIC Deleting or Editing a VLAN When a VLAN is selected you can delete it or edit its properties 1 Click the VLANs tab 2 In the VLANs window select a VLAN To delete the selected VLAN click Del...

Page 31: ...iport icon name To access a database of technical information that can help you diagnose and solve NIC installation configuration and upgrade problems go to http knowledgebase 3com com Table 2 Trouble...

Page 32: ......

Page 33: ...ximum packet receive buffers values by 200 for each installed NIC For example if you install two NICs increase the parameters in the STARTUP NCF file by 400 as follows Slot Numbers for Multiple NICs I...

Page 34: ...e following steps to install and configure the driver and DynamicAccess technology server features on a NetWare file server In NetWare screens use the arrow keys to select an item and then press Enter...

Page 35: ...For example 10001 See Changing NetWare Driver Configuration Parameters for instructions on changing other parameters in this screen Load the Driver 1 Select Save parameters and load driver The instal...

Page 36: ...the product you want to install before proceeding Press ENTER to continue Press ESC to abort installation 5 Press Enter The system copies the DynamicAccess technology server features software to the S...

Page 37: ...ded on the NetWare server perform the following procedure 1 At the system prompt enter load monitor The NetWare Monitor screen appears 2 From the Available Options menu select LAN WAN Drivers The Avai...

Page 38: ...d to the system console and the SYS SYSTEM SYS LOG ERR file Receive Checksumming Enabled Disabled NetWare 5 x only Select Enabled to allow the NIC to perform checksum operations on incoming packets Tr...

Page 39: ...d Adding frame types after exiting the installation program is best done by editing the AUTOEXEC NCF file The default is 802 2 only Ethernet_802 3 Ethernet_II and Ethernet_SNAP frame types are also su...

Page 40: ...uring Groups DynamicAccess technology server features allow you to configure load balancing groups The load balancing features are described in Advanced Server Features on page 2 The following Dynamic...

Page 41: ...tain the slot numbers of the NICs You need these numbers if you are installing more than one NIC See Obtaining Slot Numbers on page 27 for instructions Adding a Secondary NIC to a Group 1 Install the...

Page 42: ...the LB option To specify a resilient server link group without load balancing use the RSL option For the LBRSL GROUP command syntax see Server Feature Commands load se load lbrsl Define primary NIC s...

Page 43: ...econdary NIC slot frame instances load 3c980 slot 10002 frame ethernet_802 2 name p2_802 2 load 3c980 slot 10002 frame ethernet_ii name p2_ii load 3c980 slot 10003 frame ethernet_802 2 name p3_802 2 l...

Page 44: ...fies a load balancing group rsl specifies a resilient server link group RxIPAddr is a dedicated IP address for the load balancing group pri_slot is the PCI slot number of the primary NIC sec_slot is t...

Page 45: ...e receive end After the retries the software puts the board in Wait mode If no argument is specified or the specified argument is invalid the current value is displayed Otherwise the new value is disp...

Page 46: ...xxxx wait timeout This command sets the timeout value in seconds that the software waits before marking a NIC that is in wait mode as failed see retry count If no argument is specified or if the spec...

Page 47: ...nd solve NIC installation configuration and upgrade problems go to http knowledgebase 3com com Table 4 Troubleshooting Groups In NetWare Symptom Tip More than two non 3Com server NICs have been detect...

Page 48: ......

Page 49: ...in one direction at a time half duplex Auto Select allows the NIC to connect automatically at the duplex mode of the connected hub or switch When you select this setting the Media Type is set automati...

Page 50: ...box and select the NIC to be configured Method Description Requirements 3Com NIC Diagnostics program for Windows Configure the NIC locally using the 3Com NIC Diagnostics program for Windows 1 Make su...

Page 51: ...3Com EtherLink Server CD The default NIC boot ROM setting is Disabled This setting must be enabled to boot from the network To enable or disable the NIC boot ROM setting 1 Make sure that the NIC is in...

Page 52: ...Managed PC Boot Agent MBA on page 45 2 Set the MBA manually as the first boot device in the computer BIOS Refer to the computer documentation for instructions on accessing and configuring the BIOS 3 R...

Page 53: ...ting the connection between the NIC and the hub or switch Blinking The cable polarity is reversed Try a different network cable or contact the system administrator 100 LNK link On If drivers are insta...

Page 54: ...lp you diagnose and solve NIC installation configuration and upgrade problems go to http knowledgebase 3com com Accessing the 3Com NIC Help System To access the 3Com NIC Help system 1 Make sure that t...

Page 55: ...Tip Description Check the NIC installation Make sure that the NIC is installed correctly in a PCI slot Check for specific hardware problems such as broken traces or loose or broken solder connections...

Page 56: ...Remote Wake Up works with the known functioning NIC installed contact the computer vendor for a replacement NIC If Remote Wake Up does not work with this NIC installed there may be a problem with the...

Page 57: ...system 4 From the list of drivers select 3C980 5 In the Additional Driver Actions screen select Deselect a selected driver and press Enter 6 Follow the prompts to remove the driver Removing Server Fe...

Page 58: ...sting software products that are installed in the system 4 From the list of products select 3Com DynamicAccess Server Features and press Del 5 Select Yes to remove the software Removing 3Com NIC Diagn...

Page 59: ...click the question mark in the upper right corner of the screen move it over a topic and click once 5 Click the Diagnostics tab The Diagnostics screen appears Running the NIC Test Run the NIC Test to...

Page 60: ...then 3Com NIC Utilities 4 Click 3Com NIC Doctor The 3Com NIC Diagnostics General screen appears 5 Click the Statistics tab The Statistics screen appears The information is updated by the NIC driver e...

Page 61: ...tray When you double click the icon the 3Com NIC Diagnostics program starts Displaying Network Statistics When you drag the mouse pointer over the icon but do not double click the icon a network stat...

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Page 63: ...follow the instructions for Windows 2000 in Updating Software in Windows on page 16 NetWare Fresh Installation These instructions apply to NetWare versions 4 2 and 5 x Requirements See Installation Re...

Page 64: ...ROM drive 14 Insert the NetWare CD in the CD ROM drive 15 From the Options menu select Continue The installation continues In NetWare 5 x the Configure Server Properties windows appear Locate the Netw...

Page 65: ...m DMI Agent generates a Management Information Format MIF file that contains information about the computer and the NIC DMI applications use the information from the MIF to manage the computer and the...

Page 66: ...estart the computer when prompted To verify successful installation use a DMI compatible browser or a network management application that supports DMI 2 0 or 2 0s to verify that the 3Com NIC is presen...

Page 67: ...l Bus Specification Revision 2 2 32 bit or 64 bit bus master PCI master Supports bus master scatter gather DMAs MAC level multicast filtering Dimensions 3C980X Height 7 62 cm 3 00 in Length 12 07 cm 4...

Page 68: ...90 noncondensing Altitude 984 ft to 9 840 ft 300 to 3 000 m Connector and Cabling Requirements Connector RJ 45 10BASE T cable Category 3 4 or 5 UTP 100BASE TX cable Category 5 UTP Compliance Cable qu...

Page 69: ...documentation and software library as well as support options ranging from technical education to maintenance and professional services 3Com FTP Site Download drivers patches software and MIBs across...

Page 70: ...number at the location nearest you When you contact 3Com for assistance have the following information ready Product model name part number and serial number A list of system hardware and software inc...

Page 71: ...17309 0800 113153 0800 917959 0800 1821 502 00800 12813 1 800 553117 177 3103794 1678 79489 34 2080 8318 971 4319 533 0800 0227788 800 11376 0800 3111206 0800 83 1416 971 4319 533 900 983125 020 7954...

Page 72: ...44 1442 435860 44 1442 435718 From the following European countries you may call the toll free numbers select option 2 and then option 2 Austria Belgium Denmark Finland France Germany Hungary Ireland...

Page 73: ...39 retry count 39 send timeout 40 ungroup 40 wait tmo 40 computer requirements 7 Configuration and Diagnostics Program DOS 44 53 configuration guidelines for VLANs 18 configuration parameters NetWare...

Page 74: ...802 1p Support property 18 installation 3Com DMI Agent 60 connecting to the network 11 diskettes creating 12 obtaining 12 driver NetWare 28 Windows 2000 14 17 Windows NT 13 during NetWare NOS install...

Page 75: ...er requirement 61 primary NIC 2 24 binding protocol NetWare 30 changing Windows 24 probe interval command 39 properties group displaying Windows 24 NIC displaying Windows 24 editing Windows 24 propert...

Page 76: ...ork driver Windows 16 NIC diagnostic program Windows 16 URL 63 V verifying driver installation NetWare 31 Windows 16 virtual NIC 2 VLANs 2 802 1p Support property 18 Windows 17 configuration guideline...

Page 77: ...bination with the 3Com product including hardware software and firmware accurately exchange date data with the 3Com product with the exception of those products identified at 3Com s Web site http www...

Page 78: ...application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific...

Page 79: ...OMPLIANCE STATEMENT This Class B digital apparatus complies with Canadian ICES 003 AVIS DE CONFORMIT LA R GLEMENTATION D INDUSTRIE CANADA Cet appareil num rique de la classe B est conform la norme NMB...

Page 80: ...n or other technical data received hereunder or any copies thereof collectively Technical Data or any products utilizing the Technical Data in violation of any applicable laws or regulations of the Un...

Page 81: ...ubsidiary serving your country or write 3Com Corporation Customer Support Information 5400 Bayfront Plaza Santa Clara CA 95052 3Com is a registered trademark of 3Com Corporation 3Com Corporation 5400...

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