3Com e-PC c10/s10, User Manual, Page: 99 / 122

A A p p p p e e n n d d i i x x A A 8 8 7 7
3Com provides easy access to technical support information through a variety of services.
This appendix describes these services.
Information contained in this appendix is correct at time of publication. For the very latest,
3Com recommends that you access the 3Com Corporation World Wide Web site.
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3Com offers worldwide product support 24 hours a day, 7 days a week, through the following
online systems:
World Wide Web site
3Com Knowledgebase Web Services
3Com FTP site
3Com Bulletin Board Service (3ComBBS)
3ComFacts
SM
automated fax service
W W o o r r l l d d W W i i d d e e W W e e b b S S i i t t e e
Access the latest networking information on the 3Com Corporation World Wide Web site by
entering the URL into your Internet browser:
http://www.3com.com/
This service provides access to online support information such as technical documentation
and software library, as well as support options ranging from technical education to
maintenance and professional services.
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Access 3Com Knowledgebase—a self-service database of technical information to help you
diagnose and solve installation, configuration, and upgrade problems with 3Com products by
entering the URL into your internet browser:
http://knowledgebase.3com.com/
3 3 C C o o m m F F T T P P S S i i t t e e
Download drivers, patches, software, and MIBs across the Internet from the 3Com public FTP
site. This service is available 24 hours a day, 7 days a week.
To connect to the 3Com FTP site, enter the following information into your FTP client:
Hostname:
ftp.3com.com
(or
192.156.136.12
)
Username:
anonymous
P assword:
<
your Internet e-mail address>
N
N
O O T T E E :
: A user name and password are not needed with Web browser software
such as Netscape Navigator and Internet Explorer.