3COM
®
SECURE CONVERGED NETWORKS FOR ENTERPRISES
7
6
CONVERGENCE SOLUTIONS
Applications and Phones
3Com IP Phones
FEATURES
SUPPORT
V
C
X
Lic
ense Requir
ed
Max. Sys
tem (Line)
Appear
anc
e
s
Connectivity
W
arr
anty
3-Y
ear Expr
es
s
Servic
e Or
der
Number
1
1
3-Year Express Service provides three years of 24x7 telephone technical support, next-business-day advance hardware replacement
and software upgrades. See
www.3com.com/service
for more details.
2 Order number for single phone license. License bundles also available for the following number of phones: 50, 250 and 1,000.
Product
Order Number
3Com 3101 Basic Phone
3C10401B
3C0VS72101-05
2
2
2 (10/100)
1 year
3CS-3YREXP7N-01
3Com 3101 Basic Phone with Speaker
3C10401SPKRB
3C0VS72101-05
2
2
2 (10/100)
1 year
3CS-3YREXP7N-01
3Com 3102 Business Phone
3C10402B
3C0VS72100-05
2
9
2 (10/100)
1 year
3CS-3YREXP7N-01
3Com 3103 Manager Phone
3C10403B
3C0VS72100-05
2
9
2 (10/100/1000)
1 year
3CS-3YREXP7N-01
3Com 3105 Attendant Console
3C10405B
Not required
100
2 (10/100)
1 year
3CS-3YREXP7N-01
3COM PROFESSIONAL SERVICES HIGHLIGHTS
3Com Network Voice Readiness Assessment Service
Proactively identify problems that impact VoIP sound quality with this comprehensive assessment, including a simulation of voice traffic over an existing data network.
3Com Voice Implementation Service
Let an experienced engineer assist on-site in implementing an IP telephony system—performing a site survey, integration planning (followed by the development of a
test plan), equipment installation, configuration and testing—all designed to ensure an optimum layout, fast deployment and full utilization of system features.
3Com Moves, Adds, Changes Service
Ensure expert telephony system administration and speed assistance for ensured business continuity with the remote support of 3Com experts.
3Com IP Phones
3Com Convergence Client
Internet Telephony 2007
"Product of the Year"
Unified Communications 2007
"Product of the Year"
Best Distributed Survivability:
Miercom 2008
FUNCTIONALITY
Platf
orm Support
Ses
sion Initiation
Pr
otoc
ol (SIP) Support
IP Phone Support
2
Anal
og De
vic
e Support
2
Softphone Servic
es
P
a
ging
Multipl
e Line
Appear
anc
es
Hunt Gr
oups
Supervisory
Monitoring
Bar
ge-In
3Com VCX IP
Telephony Software
1
Other components may be required to complete the solution and other variations of this item
may be available.
2
Analog and PSTN connectivity for VCX platforms is supported by the appropriate 3Com gateways.
3
Not applicable for VCX Connect, as the software comes bundled with the appliance.
4
VCX systems support a PC-based soft client via 3Com Convergence Client software which is
standard with any 31xx phone purchased.
Product
Order Number
1
IP Telephony VCX
3C0VS70109-05
3
VCX Connect
Yes
Yes
Yes
Yes
4
Yes
Yes
Yes
Yes
Yes
VCX Enterprise
FUNCTIONALITY
Automatic Call
Dis
tribution
Supervisory
Monitoring
Rec
o
rd
ed
Announc
ements
Ov
erfl
o
w
Interfl
o
w
Real-Time Statis
tics
His
torical Reports
Univ
e
rsal Queuing
Outbound Dialing
Support
Email Support
W
e
bChat Support
3Com Call Center Software
1
Other components may be required to complete the solution and other variations of this item may be available.
Product
Order Number
1
3Com eXchange Call Center
3C10380VCX
Yes
Yes
Yes
Yes
Yes
Yes
Yes
3Com EPICCenter Call Center
3C0EP1000VCX
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
FUNCTIONALITY
Ses
sion Initiation
Pr
otoc
ol (SIP) Support
Softphone Servic
es
P
a
ging
Auto-Attendant
T
e
le
c
o
mmuting
Support
V
o
ic
e Mail
Find Me/F
oll
o
w Me
Ad Hoc Audio
Conf
er
encing
Schedul
ed Audio
Conf
er
encing
Audio and Video
Conf
er
encing
Data Sharing
Ins
tant Mes
saging
Pr
esenc
e
3Com VCX Convergence
Applications Suite Software
1
Other components may be required to complete the solution and other variations of this item may be available.
2
VCX systems support a PC-based soft client via 3Com Convergence Client software.
Product
Order Number
1
IP Messaging
3C0VS70309-05
Yes
Yes
Yes
Yes
Yes
IP Conferencing
3CRVH700596F with 3C1CSRVA,
Yes
Ye
s2
Yes
Yes
Yes
Yes
Yes
3C1CAUDA and 3C1CMMDA
Presence
3CRVH700596F with 3C1CSRVA
Yes
Yes
2
Yes
IP Telecommuting
3CRVH702596B
Yes
Yes
Yes
Convergence Client
Included with each phone license or
Yes
Yes
Yes
Yes
Yes
Yes
1
Yes
1
3C0VS71114-05 if bought separately
