3COM
®
SECURE CONVERGED NETWORKS FOR ENTERPRISES
25
24
GLOBAL SERVICES
Services and Support
>
Leverage investment in equipment and staffing with a wide portfolio of 3Com professional services and maintenance offerings.
>
Realize pragmatic, business-focused results provided by a company with over two decades of experience in resolving network challenges and delivering business benefits to enterprises
around the world.
>
Gain constant and reliable support for continuous network operation.
3Com University
›
3Com University offers a range of online self-paced and classroom-based instructor-based
training. A sample of programs is included on this page. For a complete list of course options
visit
www.3com.com/3comu
or
www.3com.com/partners/3comu
Product
SECURITY AND MANAGEMENT SOLUTIONS
Security
Managing 3Com X-Family Devices
Securing Networks with the 3Com X-Family
TippingPoint Advanced Technical Security Products Training
TippingPoint Expert Technical Security Products Training
TippingPoint Introductory Technical Security Products Training
Management Tools
3Com Enterprise Management Suite Administration
3Com Enterprise Management Suite Software Development
3Com Network Director Training and Support
3Com Network Supervisor Training and Support
CONVERGENCE SOLUTIONS
Platforms and Applications
3Com IP Conferencing and IP Presence 7.1
3Com VCX 7.1 End-Customer Administrator
3Com VCX 7.1 IP Telephony and IP Messaging
3Com VCX Telephone User Training
NETWORKING SOLUTIONS
Wireless
3Com Wireless LAN Mobility System: Wireless LAN Switch/Controller Installation and Configuration
Deploying the 3Com Unified Gigabit Wireless PoE Switch 24
IEEE 802.11 Wireless LANs: A Technology Overview
Introduction to 3Com Wireless LANs
Switching
3Com Switch 5500 Self-Study
3Com Switch 8800 Self-Study
Configuring and Deploying 3Com Enterprise LAN Switch Solutions
Configuring and Deploying the 3Com Switch 5500 Family
Configuring and Deploying the 3Com Switch 7700 Family
Configuring and Deploying the 3Com Switch 8800 Family
Designing and Implementing 3Com Enterprise LAN Switching Solutions
LAN Switching Technology Overview
Routers
Configuring and Deploying 3Com Routers
Configuring and Deploying 3Com Voice Routers
Introduction to 3Com Routers v2.0
3Com Contacts
>
For more information, please refer to a local 3Com website at the URLs indicated in the following chart.
Country
3Com Public Websites
3Com Partner Access Websites
AMERICAS
Brazil
lat.3com.com/br
pa.3com.com/br
Canada
ca.3com.com
pa.3com.com
Latin America
lat.3com.com
pa.3com.com/lat
North America
www.3com.com
pa.3com.com
ASIA PACIFIC
Australia
ap.3com.com
pa.3com.com/ap
Hong Kong
ap.3com.com
pa.3com.com/ap
India
ap.3com.com
pa.3com.com/ap
Indonesia
ap.3com.com
pa.3com.com/ap
Korea
www.3com.co.kr
pa.3com.com/ap
Malaysia
ap.3com.com
pa.3com.com/ap
New Zealand
ap.3com.com
pa.3com.com/ap
Philippines
ap.3com.com
pa.3com.com/ap
Singapore
ap.3com.com
pa.3com.com/ap
Taiwan
www.tw.3com.com
pa.3com.com/ap
Thailand
ap.3com.com
pa.3com.com/ap
EUROPE, MIDDLE EAST AND AFRICA
Belgium
www.3com.be
pa.3com.com/blx
Czech Republic
www.3com.cz
pa.3com.com/emea
European Region
emea.3com.com
pa.3com.com/emea
France www.3com.fr
pa.3com.com/emea
Germany
www.3com.de
pa.3com.com/ger
Israel
www.3com.co.il
pa.3com.com/emea
Italy
www.3com.it
pa.3com.com/it
Middle East
emea.3com.com/me
pa.3com.com/emea
Netherlands
www.3com.nl
pa.3com.com/blx
Poland
www.3com.pl
pa.3com.com/emea
Russia
www.3com.ru
partners.3com.ru
Spain
www.3com.es
pa.3com.com/es
Sweden
www.3com.se
pa.3com.com/emea
United Kingdom
www.3com.co.uk
pa.3com.com/emea
Onsite As
sis
tanc
e
Ne
xt-Busines
s-Day or
4-Hour
T
echnical T
e
le
phone
Support 8x5 or 24x7
Adv
anc
e
Har
d
war
e
Replac
ement
Ne
xt-Busines
s-Day or
4-Hour
Softwar
e Upgr
ades
Multi-Y
ear T
e
rms
3Com Kno
w
le
dgebase
T
roubl
e
shooting T
ool
24x7
Resident Onsite
Engineer
GENERAL FEATURES
ONLINE TOOLS
OPTIONAL
Maintenance Services
Pr
oject Management
Setup and
Configur
ation
Ins
tallation
Te
s
ti
n
g
Documentation
Data Coll
ection
Data Anal
ysis
Report and
Rec
o
mmendations
FEATURES
Professional Services
Product
3Com Guardian
SM
Service
Yes
Yes
Yes
Yes
Yes
Yes
Yes
3Com Express
SM
Service
Yes
Yes
Yes
Yes
Yes
3Com Software Upgrades
Yes
Yes
Yes
3Com Software Application Support
Yes
Yes
Yes
Yes
Product
3Com Network Management Implementation Service
Yes
Yes
Yes
Yes
Yes
3Com Project Management
Yes
3Com Security Posture Assessment
Yes
Yes
Yes
Yes
3Com Voice Readiness Service
Yes
Yes
Yes
Yes
3Com Network Health Check
Yes
Yes
Yes
Yes
3Com Wireless Site Survey
Yes
Yes
Yes
Yes
3Com Network Installation Service
Yes
Yes
Yes
Yes
Yes
3Com Wireless Installation Service
Yes
Yes
Yes
Yes
Yes
3Com Voice Implementation Service
Yes
Yes
Yes
Yes
Yes
Why 3Com Service and Support:
Experienced
Uninterrupted global support of LAN and WAN products for over two decades
Reliable
Regional field support directly linked to expert headquarters engineering resources
Expert
Support engineers with end-to-end system experience in a multi-vendor environment
Customer Focused
Mature escalation processes with dedicated engineers and direct link to product engineering
Comprehensive
Extensive laboratories with a cross section of applications, equipment and technologies for testing
configurations and solutions
FACT
3Com’s ongoing commitment to global 24x7 service excellence is reflected in its
expanding support infrastructure and seasoned, professional service engineers who
are adept at integrating security, voice and data across multivendor networks.
