90
Obtaining
Support
First time users will need to apply for a user name and password. A link to software downloads
can be found at
http://eSupport.3com.com/
, or under the Product Support heading at
www.3com.com/
Software Upgrades
are the feature releases that follow the software version included with
your original product. In order to access upgrades and related documentation you must first
purchase a service contract from 3Com or your reseller.
________________________________________________________________
Telephone Technical Support and Repair
To obtain telephone support as part of your warranty and other service benefits, you must first
register your product at:
http://eSupport.3com.com/
When you contact 3Com for assistance, please have the following information ready:
•
Product model name, part number, and serial number
•
A list of system hardware and software, including revision level
•
Diagnostic error messages
•
Details about recent configuration changes, if applicable
To send a product directly to 3Com for repair, you must first obtain a return materials
authorization number (RMA). Products sent to 3Com without authorization numbers clearly
marked on the outside of the package will be returned to the sender unopened, at the sender’s
expense. If your product is registered and under warranty, you can obtain an RMA number
online at http://eSupport.3com.com/. First-time users must apply for a user name and password.
________________________________________________________________
Contact Us
3Com offers telephone, internet, and e-mail access to technical support and repair services. To
access these services for your region, use the appropriate telephone number, URL, or e-mail
address from the table in the next section.
Telephone numbers are correct at the time of publication. Find a current directory of 3Com
resources by region at:
http://csoweb4.3com.com/contactus/
