3Com 3C6090 - NETBuilder II Dual Processor Engine Router User Manual Download | Manualshive

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B-4

A

PPENDIX

B: T

ECHNICAL

S

UPPORT

Support from 3Com

If you are unable to receive support from your network supplier, technical
support contracts are available from 3Com.

Contact your local 3Com sales office to find your authorized service provider
using one of these numbers:

Returning Products
for Repair

Before you send a product directly to 3Com for repair, you must first obtain a
Return Materials Authorization (RMA) number. Products sent to 3Com without
RMA numbers will be returned to the sender unopened, at the sender’s expense.

To obtain an RMA number, call or fax:

04/22/97

Regional Sales Office

Telephone Number

3Com Corporation

P.O. Box 58145
5400 Bayfront Plaza
Santa Clara, California
95052-8145
U.S.A.

800 NET 3Com

or

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408 764 5001 (fax)

3Com Asia Limited

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Italy

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3Com UK Ltd.

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Regional Sales Office

Telephone Number

Country

Telephone Number

Fax Number

U.S.A. and Canada

1 800 876 3266, option 2

408 764 7120

Latin America

1 408 326 2927

408 764 7120

Europe, South Africa, and Middle East

44 1442 438125

44 1442 435822

Outside Europe, U.S.A., and Canada

1 408 326 2926

1 408 764 7120

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Summary of Contents for 3C6090 - NETBuilder II Dual Processor Engine Router

Page 1: ... http www 3com com Installing the NETBuilder II Dual Processor Engine Module For models DPE 40 and DPE plus Part No 09 0795 001 Published August 1997 ...

Page 2: ... Corporation 5400 Bayfront Plaza Santa Clara California 95052 8145 For civilian agencies Restricted Rights Legend Use reproduction or disclosure is subject to restrictions set forth in subparagraph a through d of the Commercial Computer Software Restricted Rights Clause at 48 C F R 52 227 19 and the limitations set forth in 3Com Corporation s standard commercial agreement for the software Unpublis...

Page 3: ...s 1 4 Connecting a PC Terminal or Modem 1 5 Installing Software 1 7 Removing or Installing the Flash Memory Drive Cover 1 8 Where to Go from Here 1 9 2 TROUBLESHOOTING AND REPLACING THE DPE MODULE Startup Problems 2 1 LED Patterns 2 2 Replacing the DPE Module 2 4 3 FEATURES AND SPECIFICATIONS Features 3 1 LEDs 3 2 LEDs on the Chassis 3 2 Connectors 3 2 Buttons 3 3 LCD Control Panel 3 3 Physical Sp...

Page 4: ...in Board Service B 1 Access by Analog Modem B 2 Access by Digital Modem B 2 3ComFacts Automated Fax Service B 2 3ComForum on CompuServe Online Service B 3 Support from Your Network Supplier B 3 Support from 3Com B 4 Returning Products for Repair B 4 INDEX 3COM CORPORATION LIMITED WARRANTY ...

Page 5: ... installing and managing the network hardware It assumes a working knowledge of network operations but does not assume prior knowledge of 3Com internetworking equipment If the information in the release notes shipped with your product differs from the information in this guide follow the release notes Conventions Table 1 lists conventions that are used throughout this guide Table 1 Notice Icons Ic...

Page 6: ...2 ABOUT THIS GUIDE ...

Page 7: ...o models the DPE 40 and the DPE plus The DPE 40 has a 50 MHz AMD 29040 RISC processor 32 MB of instruction and data memory upgradeable to 64 MB and 8 MB of shared packet memory The DPE plus has a 62 5 MHz AMD 29040 RISC processor 64 MB of instruction and data memory and 16 MB of shared packet memory The DPE 40 cannot be upgraded to a DPE plus Software and Hardware Support The DPE module needs NETB...

Page 8: ...echniques when handling the module Use a foot strap and grounded mat or wear a grounded static discharge wrist strap 2 Unpack and inspect the module for shipping damage If you find any damage file a report with the shipping company If the module must be returned to your network supplier ship it in its original shipping carton If the original carton was damaged in shipment repack the system in a ca...

Page 9: ... exactly the same 2 Hand tighten the captive screws then gently tighten them with a small 1 8 in 3 16 in screwdriver Do not overtighten the screws A solid connection of the front panel to the chassis is required for proper operation Do not use the screws to force the board into place You are now ready to install the I O modules Refer to the appropriate I O module installation guides After installi...

Page 10: ...rews then gently tighten them with a small 1 8 in 3 16 in screwdriver Do not overtighten the screws A solid connection of the front panel to the chassis is required for proper operation Do not use the screws to force the board into place You are now ready to install the I O modules Refer to the appropriate I O module installation guides After installing your I O modules refer to the next section C...

Page 11: ...or a 9 pin female to 9 pin female PC cable A null modem type cable can be used Figure 1 2 shows the pinouts for a 9 pin female to 25 pin terminal cable A null modem type cable can be used Figure 1 3 shows the pinouts for a 9 pin female to 25 pin male modem cable A straight through type cable can be used WARNING To eliminate cable noise emission in excess of FCC Part 15 Subpart J and EN55022 B this...

Page 12: ... Receive Data Request to Send Clear to Send Carrier Detect Signal Ground Data Set Ready Data Terminal Ready Receive Data Transmit Data Carrier Detect Clear to Send Request to Send Signal Ground Data Terminal Ready Data Set Ready To Console port To terminal 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 5 4 3 2 1 9 8 7 6 25 pin male connector 9 pin female connector To Console por...

Page 13: ...ash memory card remove the flash memory drive cover if present and insert the card into drive A the top flash memory drive The default boot and configuration file paths are set to a directory on drive A See the next section to remove and reinstall the flash memory drive cover Table 1 1 Console Port Configuration Settings Characteristic Setting Baud rate 9600 Databits 8 Parity None Stop bits 1 DTR ...

Page 14: ... installing the flash memory card attach the cover as shown RESET ATTENTION A B Remove screw Slide cover toward right of front panel and pull cover toward you to remove from front panel RESET ATTENTION A B Match notches with slots RESET ATTENTION A B Install screw Do not tighten all the way Slide cover toward center of front panel until screw fits in the narrow end of the slot Tighten screw Do not...

Page 15: ...uides that shipped with your software package Information about the firmware Boot Monitor utility is in Reference for NETBuilder Family Software Refer to the release notes for approved vendors of blank flash memory cards for backup New Installation for NETBuilder II Software describes how to format a blank card ...

Page 16: ...1 10 CHAPTER 1 INSTALLING THE DPE MODULE ...

Page 17: ...ff the NETBuilder II system 2 Verify that the power cord is plugged properly into the system s power supply module and into a working outlet 3 Inspect the system s in line power fuse and replace it if necessary Use the appropriate procedure in Installing the NETBuilder II Bridge Router 4 Turn on the system 5 If the LEDs still do not light remove and reinstall the DPE module 6 If the LEDs still fai...

Page 18: ...G Firmware initialization Y G x G Performing non essential board level power on self tests Y G G x G Performing corebus loopback test Y G G x G Performing UART and shared memory test Y G G G x G Validating firmware parameters Y G G x G Updating firmware G x Y Waiting for boot monitor command G G x Y Performing TFTP get of bridge router image G G x G Awaiting response to enter boot monitor G G x G ...

Page 19: ...Y G G x YF Serial port or shared memory test failed Return module for repair Y G G G x YF FPROM contents corrupted Return module for repair G G x YF Unable to load bridge router image unable to load from flash memory or TFTP get failed Replace flash memory card with a backup or verify TFTP parameters and setup G G G x YF No valid bridge router image file found bad checksum or magic number Replace ...

Page 20: ...Disconnect any cables if necessary 3 Remove the DPE module from the chassis a Loosen the two captive screws with the flathead screwdriver b Press outward firmly and evenly on the ejector tabs The DPE module will eject from the slot 4 Install the new DPE module by following the procedure in Chapter 1 When you replace the DPE module the firmware parameters that were previously configured by the Sysc...

Page 21: ... memory and 8 MB of shared packet memory provides optimal performance compared with single memory based systems See Appendix A for upgrade instructions DPE plus 64 MB of instruction and data memory and 16 MB of shared packet memory provides optimal performance compared with single memory based systems Two flash memory drives PC flash memory provides non volatile non rotating high capacity base med...

Page 22: ... 2 for more information Connectors Table 3 2 describes the module connectors CONSOLE connector Flash memory drives A B STATUS LEDs 1 2 3 4 ATTENTION LED RESET LED Backplane connectors to NETBuilder II J1 J3 J2 J5 J4 J6 DPE PACKET FORWARD POWER FAULT RUN LOAD TEST RESET ATTENTION 4 3 2 1 STATUS CONSOLE A B RUN LOAD TEST LEDs POWER FAULT LED PACKET FORWARD LED Table 3 2 DPE Module Connectors Locatio...

Page 23: ...ssis consists of four buttons below the LCD The two outer buttons are marked Reset and the two inner buttons are marked Attention See Buttons above for a description of the Reset and Attention functions Physical Specifications The following tables list physical description and electrical and environmental requirements for the DPE module Table 3 3 Physical Description Length Width Height Weight 9 3...

Page 24: ......

Page 25: ...otes shipped with this guide for approved memory chip models and vendors You must install SIMMs in pairs of equal sized memory Procedure To upgrade your memory complete the following 1 Locate the memory sockets on your DPE module as shown Front panel Motherboard Memory sockets IIIIIIIIIIIII IIIIIIIIIIIII IIIIIIIIIIIIIIIIIIIIIIIIIIII IIIIIIIIIIIIIIIIIIIIIIII IIIIIIIIIIIII IIIIIIIIIIIII IIIIIIIIIIII...

Page 26: ...e SIMM rotate SIMM forward and lift it out of the socket Tab Tab IIIIIIIIIIIIIIIIIIIIIIIIIIII IIIIIIIIIIIIIIIIIIIIIIII IIIIIIIIIIIII IIIIIIIIIIIII IIIIIIIIIIIIIIIIIIIIIIIIIIII IIIIIIIIIIIIIIIIIIIIIIII IIIIIIIIIIIIIIIIIIIIIIIIIIII IIIIIIIIIIIIIIIIIIIIIIII Hold SIMM perpendicular to the connector and push it gently into the socket Push the SIMM back until the tabs on either end snap into place and t...

Page 27: ... Web site 3Com Bulletin Board Service 3ComBBS 3ComFactsSM automated fax service 3ComForum on CompuServe online service World Wide Web Site Access the latest networking information on 3Com Corporation s World Wide Web site by entering our URL into your Internet browser http www 3Com com This service features the latest information about 3Com solutions and technologies customer service and support n...

Page 28: ...a day 7 days a week Call 3ComFacts using your Touch Tone telephone using one of these international access numbers Country Data Rate Telephone Number Australia up to 14400 bps 61 2 9955 2073 Brazil up to 14400 bps 55 11 547 9666 France up to 14400 bps 33 1 6986 6954 Germany up to 28800 bps 4989 62732 188 Hong Kong up to 14400 bps 852 2537 5608 Italy fee required up to 14400 bps 39 2 27300680 Japan...

Page 29: ...ices including network planning installation hardware maintenance application training and support services When you contact your network supplier for assistance have the following information ready Diagnostic error messages A list of system hardware and software including revision levels Details about recent configuration changes if applicable If you are unable to contact your network supplier se...

Page 30: ... Netherlands 32 2 725 0202 31 30 6029700 3Com Canada Calgary Montreal Ottawa Toronto Vancouver 403 265 3266 514 683 3266 613 566 7055 416 498 3266 604 434 3266 3Com European HQ 49 89 627320 3Com France 33 1 69 86 68 00 3Com GmbH Austria Czech Republic Slovak Republic Germany Central European HQ Hungary Poland Switzerland 43 1 513 4323 420 2 21845 800 49 30 34 98790 Berlin 49 89 627320 Munich 36 1 ...

Page 31: ...I installation in NETBuilder II 1 1 installation of NETBuilder II 4 Slot 1 3 8 Slot 1 3 Extended 1 4 L LCD control panel 3 3 LEDs 2 2 2 3 3 2 Load LED 2 2 2 3 M MAC address 1 2 main processor 3 1 memory default 3 1 SIMMs A 1 upgrading A 1 modem cable 1 5 N NETBuilder II installation 4 Slot 1 3 8 Slot 1 3 Extended 1 4 network supplier support B 3 O online technical services B 1 P Packet Forward LED...

Page 32: ...2 INDEX ...

Page 33: ...nter within the warranty period Products returned to 3Com s Corporate Service Center must be pre authorized by 3Com with a Return Material Authorization RMA number marked on the outside of the package and sent prepaid insured and packaged appropriately for safe shipment The repaired or replaced item will be shipped to Customer at 3Com s expense not later than thirty 30 days after receipt of the de...

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