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3Com 3106c - NBX Wireless VoIP Phone, User Manual

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34

C

HAPTER

 3: NBX M

ESSAGING

NBX Messaging 
Components

A key component of the NBX Networked Telephony Solution is the 
NBX Messaging system, which includes voice mail, off-site notification, 
and several administrative features. Voice mail allows callers to leave voice 
messages in your voice mailbox when you are not able to answer your 
telephone. You can listen to, save, and forward those messages from any 
touch-tone telephone. 

If your system uses a messaging application other than NBX Messaging, 
use the documentation for your messaging application instead of the 
instructions in this chapter. 

Exception:

 Use the procedures in 

“Changing 

Your Password”

 regardless of your messaging application.

Important

Considerations

■

The steps are the same for initially setting up the name 
announcement, personal greetings, and passwords for personal, 
greeting-only, and phantom voice mailboxes. See 

“Setting Up Your 

Password and Voice Mail for the First Time”

 in 

Chapter 1

 for details. 

(Your administrator creates group mailboxes and their passwords.)

■

For changes to passwords and greetings, see 

“Changing Your 

Password”

 and 

“Changing Your Name Announcement and Personal 

Greetings”

 later in this chapter.

■

The default setting for the maximum length of each voice mail 
message on the system is 5 minutes. Your administrator can configure 
your organization’s NBX Messaging system to receive and store voice 
mail messages that are up to 10 minutes long.

■

Use the 

Off-Site Notification

 feature if you want the NBX system to 

notify you when callers leave voice mail messages in your voice 
mailbox. See 

“Off-Site Notification”

 in 

Chapter 5

.

■

You can bypass system messages using option buttons if you are 
configuring passwords and greetings. However, you cannot bypass 
voice mail messages in this manner.

Summary of Contents for 3106c - NBX Wireless VoIP Phone

Page 1: ...http www 3com com Part Number 900 0215 01 Published April 2005 NBX Cordless Telephone Guide NBX Networked Telephony Solutions System Release 5 0 ...

Page 2: ... LICENSE TXT or LICENSE TXT If you are unable to locate a copy please contact 3Com and a copy will be provided to you UNITED STATES GOVERNMENT LEGENDS If you are a United States government agency then this documentation and the software described herein are provided to you subject to the following United States Government Legend All technical data and computer software is commercial in nature and ...

Page 3: ...n the NBX NetSet Utility 16 Quick Reference Guides 17 2 3COM 3106C AND 3107C CORDLESS TELEPHONES Telephone Buttons and Controls 20 3Com 3106C 20 3Com 3107C 23 Programmable Access Buttons 25 Status Lights for System Appearance Buttons 26 Base Unit Controls and Functions 27 Using the Handset 27 Handset Controls 28 Using the Handset 29 Using the Optional Headset 31 3 NBX MESSAGING NBX Messaging Compo...

Page 4: ...oup Lists 43 Viewing System Groups 43 Creating Personal Groups 43 Modifying or Deleting Groups 44 Marking a Message as Private or Urgent 46 Other Ways to Manage Your Voice Mail Messages 46 Other Kinds of Mailboxes 47 Greeting Only Mailbox 47 Phantom Mailbox 48 Group Mailbox 48 4 STANDARD FEATURES Answering a Call 50 Caller ID 50 Answering a Second Call 50 Dialing a Call 52 An Internal Call 52 An E...

Page 5: ...peed Dials 66 System wide Speed Dials 67 Special Case One Touch Speed Dials 68 Printing Speed Dial Lists 68 Printing Labels 69 Off Site Notification 70 Managing Off site Notification Using the Telephone 74 Do Not Disturb 74 Preventing Unauthorized Use of Your Telephone 75 Telephone Locking 75 Call Permissions 76 Class of Service Override 76 Using a Headset 77 6 GETTING MORE FROM YOUR TELEPHONE SYS...

Page 6: ...age 95 Cancelling an MWI Message 96 Dialing a Call to a Remote Office 97 Using Unique Extensions 97 Using Site Codes 98 Bridged Extensions 99 Using Pulse Dialing 99 Through a Feature Code 100 Through a Mapped Button 100 Through a Personal Speed Dial 100 Additional Applications 101 7 FEATURE CODES Feature Codes with 3Com Telephones 103 3Com Cordless Telephone 103 NBX Tones 104 Using Feature Codes 1...

Page 7: ...set Battery Pack 121 Charging an Optional Spare Battery Pack 3Com 3107C 122 Low Battery Indicator 122 Cleaning the Battery and Charging Unit Contacts 123 Moving Your Telephone 123 Swapping Telephones 123 Cleaning Your Telephone 123 Important Safety Instructions 124 Battery Precautions 125 Electrical and EMI Precautions 126 Troubleshooting Problems 128 Telephone Specifications 130 INDEX FCC CLASS B...

Page 8: ...8 ...

Page 9: ...in the release notes How to Use This Guide Table 1 shows where to look for specific information in this guide Table 1 Where to Find Information If you are looking for information about Turn to How to get started with your new telephone Chapter 1 The 3Com 3106C and 3107C Cordless Telephones Chapter 2 NBX Voice Messaging features Chapter 3 Using standard telephone features Chapter 4 Personalizing yo...

Page 10: ...ed Telephony Solution Receptionist The person who answers the majority of incoming telephone calls In some business environments this person may be a switchboard operator User A person who has a single 3Com Telephone or an analog telephone connected to the NBX system through an ATC card or the single port ATA device Table 3 Icons Icon Type Description Information note Information that describes im...

Page 11: ...clicking the Telephone Quick Reference button The NBX NetSet utility includes a searchable Help system with Help buttons on each screen An administrator who logs in can also see the NBX Installation Guide and the NBX Administrator s Guide Comments on the Documentation Your suggestions are important to us They help us to make the NBX documentation more useful to you Please send your e mail comments...

Page 12: ...12 ABOUT THIS GUIDE ...

Page 13: ...or the First Time The NBX NetSet Utility Quick Reference Guides Setting Up Your Password and Voice Mail for the First Time The procedure by which you set up your password and voice mailbox for the first time depends on The kind of telephone that you have The kind of voice messaging system on your NBX system Ask your administrator what kind of voice messaging is active on your system For details on...

Page 14: ...u use the same password for the NBX NetSet utility and your messaging application For all voice messaging systems Use only 4 to 10 digit numbers Do not use letters or as part of your password Message button and follow the voice prompts OR for systems that do not use NBX Messaging Feature 434 new password repeat your new password Password Change If your system uses NBX Messaging follow the NBX voic...

Page 15: ...er tone and specify where you want your calls to go when you cannot answer them your call coverage point Listen to and delete your voice messages from your computer as an alternative to managing calls on your telephone View your call permissions certain current feature settings and the internal user directory to call other users on your system Log in to and out of one or all hunt groups and callin...

Page 16: ... you establish your password through your telephone using NBX voice prompts or the Feature Code sequence See Table 4 earlier in this chapter 2 Click User to log in as a user The password dialog box appears 3 Type your NBX NetSet utility user identification always your 3 digit or 4 digit telephone extension and your NBX NetSet utility password and then click OK Navigation and Shortcut Icons in the ...

Page 17: ...NetSet utility See Starting the NBX NetSet Utility earlier in this chapter 2 Click Telephone Quick Reference The quick reference guide that pertains to your telephone appears Adobe Reader 5 0 or higher is required to view the file Adobe Reader is available free from the Adobe Web site www adobe com One Touch Speed Dials not available on 3Com 3100 Entry Telephone Off Site Notification Telephone Gui...

Page 18: ...18 CHAPTER 1 GETTING STARTED ...

Page 19: ...less Telephones The chapter covers these topics Telephone Buttons and Controls Programmable Access Buttons Status Lights for System Appearance Buttons Base Unit Controls and Functions Using the Handset Using the Optional Headset The 3Com 3106C and 3107C Cordless Telephones 3C10406C and 3C10407C do not support speaker phone operation ...

Page 20: ...e For many operations the 3Com 3106C makes a sound when you press a button Figure 1 3Com 3106C Cordless Telephone 1 Headset jack See Using the Optional Headset later in this chapter 2 Display panel Displays telephone status messages Caller ID information if enabled and the number of messages that you have in your voice mail mailbox 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 ...

Page 21: ...n the second calling line Lights steadily when an outgoing call is ringing or when you are using the NBX Messaging system Blinks to indicate an incoming call or that you have placed a call on hold 7 System appearance button Indicates activity on the first calling line Lights steadily when an outgoing call is ringing or when you are using the NBX Messaging system Blinks to indicate an incoming call...

Page 22: ...Extensions 15 RING VOL button Controls the ringer alert volume when you are not on a call Controls the audio volume through the handset or headset during a call See Handset Ringer Tone and Volume later in this chapter 16 Ringer ON OFF and MUTE switch Turns the handset ringer on and off When the ringer is disabled an Off icon appears on the display panel Also lets you prevent a caller from hearing ...

Page 23: ... Display panel Displays telephone status messages Caller ID information if enabled and the number of messages that you have in your voice mail mailbox You can also use it to view icons that indicate A message has arrived MSG The phone is on for placing calls Talk This icon flashes during call transfers The handset ringer is off Off The handset battery needs recharging Low 3 Hold button Places a ca...

Page 24: ...s chapter 10 R VOL button Controls the ringer alert volume when you are not on a call Controls the audio volume through the handset or headset during a call See Handset Ringer Tone and Volume later in this chapter 11 MUTE button Lets you prevent a caller from hearing what you are saying during a telephone call although you can still hear the caller Press the button to turn off Mute the telephone s...

Page 25: ...ss your administrator defines one or more buttons as User Speed Dials To view or change the current features on your telephone s buttons click the Shortcut to One Touch Speed Dials icon below the NBX NetSet utility screen Buttons that you can change are marked with an asterisk and the description User SPD on the One Touch Speed Dials screen Click the Help button on the screen for detailed instruct...

Page 26: ...BX Administrator for more information and see Chapter 6 for information about Bridged Extensions The telephone LabelMaker which is available through the NBX NetSet utility enables you to define and print a new label for the label area below these Access buttons Status Lights for System Appearance Buttons An Access button that is set up for incoming and outgoing calls is called a System Appearance ...

Page 27: ...ordless Telephone base unit Figure 4 3Com Cordless Telephone Base Unit 1 Power status LED 2 DC Power Jack 3 RJ45 port for connecting to the LAN Using the Handset Before using your 3Com Cordless Telephone raise the antenna to the vertical position To use your Cordless Telephone lift the handset out of the charging unit 2 1 3 ...

Page 28: ...tings Volume Low Volume Medium Volume High Volume Maximum 2 Stop pressing the RING VOL 3106C button or the R VOL 3107C button when the handset reaches the desired volume Handset Ringer ON OFF Switch Use the ON OFF MUTE 3106C switch or the ON OFF 3107C switch on the side of the handset to turn the handset ringer on or off When the ringer is off the Off icon appears on the display panel When the rin...

Page 29: ... the ringer off and the handset is not on the charger the handset vibrates when there is an incoming call If you set the ringer off and the handset is on the charger the handset uses Ring Type A Low 2 Stop pressing the RING VOL 3106C button or the R VOL 3107C button when the handset ringer reaches the desired volume You can also turn the handset s ringer tone on and off using the NBX NetSet utilit...

Page 30: ...display panel if you enter a number that the phone does not recognize or cannot process 3 When you finish the call press the Talk button again to hang up the phone and put it in AutoStandby LCD Display Condition Indicator NO SERVICE or Connect to the phone port No LAN connection or no power to the base unit Error Tone LINE IN USE Line in use Error Tone NO SERVICE Handset at the phone s range limit...

Page 31: ...rs press the Xfer button again to complete the transfer Using the Optional Headset The optional headset provides a hands free option for the 3Com Cordless Telephone With the headset installed you can use the beltclip to carry the handset and conduct a conversation using the headset To install the headset open the cover over the headset jack and plug in the headset No other settings are needed The ...

Page 32: ...32 CHAPTER 2 3COM 3106C AND 3107C CORDLESS TELEPHONES ...

Page 33: ...aging Components Changing Your Password Changing Your Name Announcement and Personal Greetings Listening to NBX Messages Replying to a Message Forwarding a Message Creating and Sending a Message Using Voice Mail Group Lists Marking a Message as Private or Urgent Other Ways to Manage Your Voice Mail Messages Other Kinds of Mailboxes ...

Page 34: ...ment personal greetings and passwords for personal greeting only and phantom voice mailboxes See Setting Up Your Password and Voice Mail for the First Time in Chapter 1 for details Your administrator creates group mailboxes and their passwords For changes to passwords and greetings see Changing Your Password and Changing Your Name Announcement and Personal Greetings later in this chapter The defau...

Page 35: ...tructions in Table 4 in Chapter 1 to change it to a more secure password Also see Security Tips next If your NBX system uses a messaging system other than NBX Messaging Use the feature code method described in Table 4 in Chapter 1 to set and change the NBX NetSet utility password 3Com recommends that you use the same password for your voice messaging system and for the NBX NetSet utility Security ...

Page 36: ...otely 2 Press 9 for Mailbox Options and then press 1 3 To review or change your name announcement press 1 and follow the prompts 4 To review or change your personal greetings press 2 and follow the prompts Using the NBX NetSet utility you can review or delete a personal greeting or choose which of your recorded greetings to make active To hear or delete your personal greetings or choose your activ...

Page 37: ...messages Example 3 Msgs 2 New In the NBX NetSet utility Log in as a user The list of your messages appears in the Voice Mail Messages area on the NBX NetSet User Information screen A new message has a next to it A forwarded messages has Fw next to it Listening from Your Computer To listen to your messages from your computer you must have a way of playing audio files A USB audio device such as a US...

Page 38: ...r extension You hear your name announcement 3 Dial your password and press 4 See Table 7 for the buttons that you use to manage your messages Listening from an External Location To listen to your messages from an external telephone If you can dial your telephone extension directly Press during your personal greeting At the prompts enter your extension and password and press If you call the main te...

Page 39: ...ge from your mailbox You cannot retrieve a message after you delete it 4 Reply to the message See Replying to a Message later in this chapter 5 Forward the message See Forwarding a Message later in this chapter 6 Listen to date time and sender information about the message See Information About Your Messages next 7 Back up 3 5 seconds in the current message 8 Pause the current message for up to 20...

Page 40: ...eply to a message after you listen to it 1 Press 4 If the message has been sent to more than one person press 1 to reply only to the sender or press 2 to reply to all of the recipients 2 After the tone record your reply 3 Hang up or press for more options 4 If you press press one of these buttons Button Description 1 Send your reply 2 Re record your reply 3 Listen to your reply 9 Mark the message ...

Page 41: ...recipient A speed dial number See Speed Dials in Chapter 5 A voice mail group list number See Using Voice Mail Group Lists later in this chapter A site code plus extension to send to a user on another NBX system in your organization Example neee or neeee where n one or more site code digits and e the extension digits on the other system For valid site codes in your organization see your administra...

Page 42: ...ipient A speed dial number See Speed Dials in Chapter 5 A voice mail group list number See Using Voice Mail Group Lists later in this chapter A site code plus extension to send to a user on another NBX system in your organization Example neee or neeee where n one or more site code digits and e the extension digits on the other system For valid site codes in your organization see your administrator...

Page 43: ...rship of each group through the NBX NetSet utility To view System Voice Mail Groups 1 Log in to Netset NBX Messaging System Group List A list of System Group IDs and Names displays 2 To view the membership of any group select the group and click Membership Creating Personal Groups You can create your own Personal Voice Mail Group either through the telephone or through the NBX NetSet utility To cr...

Page 44: ...p To create a personal voice mail list through the NBX NetSet utility 1 Log in Netset NBX Messaging Personal Group List You see a list of your current personal voice mail groups with Group IDs and Group Names 2 Click Add 3 Enter a Group ID a number from 01 99 that is not used for a current group 4 Enter a Name for the new group 5 Enter any VPIM extensions in the VPIMs box 6 Select members from the...

Page 45: ...see your administrator c To delete one or more members from the group dial the destination number that you want to delete and then press 1 6 When you have added or deleted all of the destination numbers press 1 to save the modified group list 2 to cancel this modification to the group to return to the previous menu OR hang up To review or modify a voice mail group from the NBX NetSet utility 1 Log...

Page 46: ... you do not select a delivery option your message is sent as a Normal message Private Messages The recipient cannot forward the message to others Urgent Messages Places the message at the beginning of the recipient s message queue Urgent messages are heard first 1 Follow the steps in Replying to a Message Forwarding a Message or Creating and Sending a Message earlier in this chapter 2 In step 4 of...

Page 47: ...can leave messages again If you are a teacher you can create a new personal greeting on the school s NBX system every day to explain homework assignments Students call in to the greeting only mailbox to get the homework information but cannot leave a message for you on this mailbox If you are the administrator you can create a greeting only mailbox and use the personal greeting to post information...

Page 48: ...ave messages in the your phantom mailbox and you can call in to the NBX system to retrieve them or you can listen to them from the NBX NetSet utility You retrieve messages from a phantom mailbox in the same way that you retrieve messages from a personal mailbox See Listening to NBX Messages earlier in this chapter Group Mailbox A group mailbox is a voice mailbox from which a group of users can ret...

Page 49: ...l Dialing a Call Forwarding Incoming Calls Putting a Call On Hold Transferring a Call Direct Mail Transfer Establishing a Conference Call Using Feature Codes If your system uses a messaging application other than NBX Messaging use the documentation for your messaging application instead of the instructions in this chapter ...

Page 50: ...Telephone shows the name and extension of an internal caller For an external caller if your organization purchases Caller ID service from your telephone company and if the external caller allows Caller ID information to be broadcast the display panel shows the external caller s name and telephone number Answering a Second Call When a new call arrives while you are on a call 1 Press the Hold button...

Page 51: ...ing call to answer it And you do hang up the handset and the other line rings remove the handset from the charging unit to connect to the incoming call Then press the blinking System Appearance button for the call on hold to switch to it On hold On hold If you have placed two calls on hold And you do not hang up the handset press the blinking System Appearance button for the call you most recently...

Page 52: ...move the handset from the charging unit 2 Press the Talk button 3 If necessary dial 9 8 or whatever to access an external line If one of the Access buttons is configured to access an external line directly you can press that button 4 Dial the number Or use a personal or system wide speed dial number 5 When you are finished hang up the handset or press the Talk button again to end the call Redialin...

Page 53: ... destinations you forward your calls to when you do not answer They can be telephone extensions or external telephone numbers your voice mail box or an automated attendant Condition to Forward Calls You can choose when to forward calls Default Forwards unanswered incoming calls to your default call coverage point after a specified number of rings if you have not specified another condition Call Fo...

Page 54: ...our current call forward destination Forward to Mail From the telephone you can set your 3Com Telephone so that all incoming calls go directly to your default call coverage point usually your voice mailbox You can change the destination to the Auto Attendant or receptionist or a different telephone number This feature is referred to as FWD MAIL Forward to Mail Forward All Calls to Voice Mail and F...

Page 55: ...and see Forward All Calls to VM Call Forward No Answer To set Call Forward No Answer 1 Remove the handset from the charging unit 2 Press the Talk button 3 Press Feature 466 4 Dial the extension that you want to forward calls to 5 Press You can specify the number of rings before the call is forwarded by logging into NBX NetSet User Information Call Forward Override To cancel Call Forward No Answer ...

Page 56: ...ty you can set default call forwarding or choose to override the default with the condition for call forwarding No Answer Busy or All and the destination For telephone numbers do not use parentheses hyphens or spaces When you specify an external telephone number start by entering a 9 or 8 or whatever is required to access an outside line Example 912815551212 dials 281 555 1212 You can enter a if a...

Page 57: ...ox calls that are not answered at the number you forward them to are passed on to your choice of User Voicemail Your voicemail box Default Menu The default automated attendant usually extension 500 Voicemail The default system voicemail usually extension 501 If you leave the box unchecked calls that are unanswered at the number you forward them to are passed on to the destination specified for tha...

Page 58: ...of the Call Forward Default page 3 Click Apply and then click OK Call Forward Precedence Five features can interact to affect call forwarding Forward to Mail Call Forward No Answer Call Forward Busy Call Forward All and Do Not Disturb If they are enabled at the same time the NBX system determines precedence which call forwarding path is in effect according to the following rules If Call Forward Al...

Page 59: ...Set utility Putting a Call On Hold To put a call on hold 1 Press the Hold button 2 To return to the call press the appropriate System Appearance button Dialing Another Call To place a call on hold and dial a new call 1 Press the Hold button 2 Press the System Appearance button that is currently not being used Typically the first two System Appearance buttons on the left of a 3Com Cordless Telephon...

Page 60: ...Set User Information Call Permissions Your administrator can change your call permissions Announced Screened Transfer Before you complete a transfer you can announce to the recipient that you are transferring a call The recipient can then decide whether to take the call To announce a transfer 1 While on a call press the Xfer Transfer button The system places the call on hold and selects a new line...

Page 61: ... by means of Direct Mail Transfer are always directed into that user s voice mailbox even if the recipient has specified a different call coverage point On a 3Com Cordless Telephone 1 While you are on a call press Feature 441 2 Dial the voice mail extension to which you want to transfer the call 3 Hang up the handset Establishing a Conference Call Using Feature Codes You can establish a Conference...

Page 62: ...establish a conference call with an NBX user s voice mailbox 4 Repeat steps 2 and 3 to conference in a fourth party For details about the Mute features see Telephone Buttons and Controls in Chapter 2 Disconnecting the Last Person That You Called Use the Conference Drop feature to disconnect the last person that you add to a conference call This feature is helpful if when you add a party your call ...

Page 63: ...onference call is on hold To transfer a conference call to another telephone press the Xfer button Dial the number to which you want to transfer the call announce to the recipient optionally that you are transferring a conference call and then press the Xfer button again All of the conferenced parties are transferred except yourself Your ability to drop the last person that you added to the confer...

Page 64: ...64 CHAPTER 4 STANDARD FEATURES ...

Page 65: ...p your NBX NetSet utility password for the first time see Chapter 1 If your system uses a messaging application other than NBX Messaging use the documentation for your messaging application instead of these instructions Guidelines About Features on 3Com Telephones If your telephone does not have a button programmed for Feature ask your administrator to program one Because your administrator determ...

Page 66: ...ed Dials This section describes the types of speed dials on an NBX system Personal System wide One Touch It also describes how you can print a list of speed dials and a set of labels for your telephone showing which of your buttons are mapped to features and speed dial numbers Personal Speed Dials You can create a list of up to 99 personal speed dials using ID numbers 601 through 699 for your tele...

Page 67: ...3 Press Feature plus the 3 digit personal speed dial code for the number that you want to call If you dial a speed dial code that has no number assigned to it the display panel on your telephone shows the message No number stored System wide Speed Dials The administrator can set up to 100 system wide speed dials using ID numbers 700 through 799 for numbers that are dialed frequently by many intern...

Page 68: ...of the prefix numbers that you would normally dial such as a 9 or 8 or 1 to access an outside line and if necessary the country code or area code The complete number string can be longer than the box To include an account code in a one touch speed dial number enter the feature code account code and before the telephone number Example 888 1234 9785551212 Do not use spaces hyphens commas or nonnumer...

Page 69: ...ight the existing text and then typing new text 5 Press Tab to move to the next text field in the label 6 Click the Print button at the top of the LabelMaker screen to open the Print dialog Be sure to specify which page you want to print Typically the default is to print all pages 7 Click Print 8 Cut out the labels and put them in the label holders of your 3Com Telephone 9 To save the edited Label...

Page 70: ...n for the NBX system and for the Class of Service group to which your telephone belongs If No ask to have these features enabled 2 Check Enabled 3 If you want to be notified only about urgent voice mail messages also check Urgent Messages Only 4 In the first Attempt row in the Method drop down list select Pager VoiceMail or EMail The cycle of notice behaviors differs depending on the method that y...

Page 71: ... The voice message may be attached to the e mail message as a WAV file See the tables in Notice Behaviors later in this section You can listen to the messages using your PC sound device a USB headset or a sound card with either speakers or headphones If you delete the e mail notice with its attached WAV file after you listen to the message you delete only the copy The original voice mail message r...

Page 72: ...ailbox is full and someone tries to leave you a voice mail message the NBX system does not send you an e mail notification When you activate the Telephone Locking feature on your telephone the NBX system sends you off site notification messages only if the notification number for example your pager number is a toll free telephone number See Telephone Locking later in this chapter Notice Behaviors ...

Page 73: ... the number that called and no WAV file attachment 2 through 5 as Pager You receive a pager call for each voice message 2 through 5 as VoiceMail You receive a telephone call for each voice message Follow the prompts to log in and listen to messages or log in to the NBX NetSet utility Attempt Method Effect 1 Pager or Voice Mail You receive a telephone call or pager call for only the first new voice...

Page 74: ...Forward All is in effect it overrides Do Not Disturb Calls go to the call coverage point defined for Call Forward All in NBX NetSet User Information Call Forward Override You can ask your administrator to map the Do Not Disturb feature to an available Access button on your 3Com Telephone or you can use the Feature Code to enable and disable the feature When Do Not Disturb is in effect It overrides...

Page 75: ...now in Do Not Disturb mode The display panel on a 3Com Cordless Telephone shows DO NOT DISTURB when the phone is in AutoStandby mode 5 To disable Do Not Disturb mode repeat the above steps The DO NOT DISTURB message disappears from the display panel To view your current Do Not Disturb setting even if you do not have a 3Com Telephone or if you are away from your desk log in to NBX NetSet User Infor...

Page 76: ...rmissions Your administrator establishes Call Permissions to control the types of calls that can be dialed from your telephone The administrator can configure these permissions to change depending on the time of day For example your administrator can prevent long distance calls from being dialed from your telephone outside of business hours To view your current call permissions log in to NBX NetSe...

Page 77: ...atures of your own 3Com Telephone were applied temporarily to the telephone on which you made the call Using a Headset You can use a headset that has a microphone with any telephone on an NBX system You may need to modify some of these instructions for some headsets or amplifiers See the instructions that come with your equipment To prepare a headset for calls 1 Assemble the headset following the ...

Page 78: ...78 CHAPTER 5 PERSONALIZING YOUR TELEPHONE ...

Page 79: ...rk Paging Configurable Operators Using Message Waiting Indicator to Telephone Dialing a Call to a Remote Office Bridged Extensions Using Pulse Dialing Additional Applications If your system uses a messaging application other than NBX Messaging use the documentation for your messaging application instead of the instructions in this chapter For information on how to set up your NBX NetSet utility pa...

Page 80: ...rom the NBX system you must access your voice mailbox through the telephone or the NBX NetSet utility See Off Site Notification in Chapter 5 for a discussion of off site notification behavior Account Billing Codes Account Codes allow your administrator to track calls that are associated with an individual client or account When you dial a call or when you answer your telephone you dial a numeric a...

Page 81: ...rent call if you activate the Account Codes feature during a call Caller ID Your administrator can set up your NBX system to allow for Internal and External Caller ID or can configure the system so that you can block your identity telephone number from anyone you call Internal and External Caller ID By default the NBX system shows the extension and name of any internal caller on the display panel ...

Page 82: ...at CLIR is always active in which case you cannot change the CLIR settings on your telephone to override this option CLIR for All External Calls To enable CLIR All for all calls from your 3Com Cordless Telephone 1 Remove the handset from the charging unit 2 Press the Talk button 3 Press Feature 889 The display panel on your 3Com Cordless Telephone shows CLIR ALL on 4 Dial the number that you want ...

Page 83: ...ephone This feature is best arranged in advance when you and another user know that it would be convenient or necessary to answer calls ringing on that user s telephone You can answer a call that is ringing on another telephone only if you and that user both are members of the same Call Pickup group or if that user is a member of a Call Pickup group that allows nonmember pickup Your administrator ...

Page 84: ...ed for example as a help desk a reservations counter an information hotline or a customer service center If you do not answer calls that come in to your telephone Through your extension go to the call coverage point that you have set up Through automatic call distribution groups hunt groups and calling groups follow the call coverage path set up by the administrator for that group Automatic Call D...

Page 85: ...that you are logged in To log in to an ACD group using the NBX NetSet utility 1 Log in to NBX NetSet User Information ACD Groups 2 Select the ACD group to log in to 3 Click Log In and then click Close If you log in to an ACD group and do not answer a call when it rings on your telephone the system may log you out of the group depending on how the administrator has configured the group To log out o...

Page 86: ...f which you are a member Log In Log in to the selected ACD group or groups Log Out Log out from the selected ACD group or groups Detail Opens the ACD Groups screen which provides information about a selected group Viewing ACD Group Status Details The ACD Groups Status Details display in the NBX NetSet utility shows more detailed information about the agents of this ACD group Click each column head...

Page 87: ...l might be forwarded to a group mailbox or to the receptionist Figure 5 shows the path of a call coming into a hunt group Figure 5 Sample Hunt Group Configuration Hunt groups can be static or dynamic If you are in a static hunt group you are always part of that group along with the other group members If you are in a dynamic hunt group you must log in to the group to be part of it To log in to a d...

Page 88: ...hunt group to an Access button To log in to or to log out of the hunt group press the specified Access button The button lights to show that you are logged in To log in to a dynamic hunt group using the NBX NetSet utility 1 Log in to NBX NetSet Hunt Groups 2 Select the hunt group to which you want to log in 3 Click Log In and then click Close If you log in to a dynamic hunt group and do not answer...

Page 89: ...es in a group for example a customer service group To log in to or out of a calling group follow the steps in Hunt Groups earlier in this chapter Figure 6 shows the path of a call coming in to a calling group Figure 6 Sample Calling Group Configuration Group Membership To view the list of users that belong to a group 1 In NBX NetSet User Information Hunt Group select a group 2 Click Details 1 Inco...

Page 90: ...sts the default Call Park extension numbers Ask your administrator to verify the Call Park extensions for your location If the call is not answered within 5 minutes default after it is parked it rings again at the original telephone Your administrator can modify the length of this waiting period To park a call 1 While you are on a call press Feature 444 2 Dial a Call Park extension from the list s...

Page 91: ...ages to other 3Com Telephones on your system that do have speakers You cannot receive pages or be a member of a zone paging group You can Page all extensions with speakers on the system This method uses the default codes in Table 10 Page a subset of all extensions on the system called a zone This method uses extensions that the Administrator configures for this purpose Each method allows you to br...

Page 92: ...or both the zone and the P A system simultaneously Zone extensions are configured by the System Administrator To discover the page zone extensions on your system 1 Log in to NBX NetSet Personal Information User Information Page Zones The NBX NetSet utility lists the existing page zones and their extension numbers 2 Click Details to list the members of each zone Table 10 Paging Codes Feature 3 digi...

Page 93: ...configure your own operators for those who call your extension if the administrator allows it and you can also use this feature as a caller to another device How Configurable Operators Work Following is a brief description of how the system directs a caller from your voice mail to operators that you designate 1 If you do not answer a call the system invokes your voice mail 2 The caller listens to ...

Page 94: ...rent permissions to configure the System Operator and the Personal Operator appear in the User Information window Configuring the Operator Destinations To configure your own destinations for System and Personal Operator 1 Log on to NetSet NBX Messaging Personal Operators The current System Operator and Personal Operator extensions and access digits appear If the administrator has given you the app...

Page 95: ...lephone on your NBX system that has an MWI Retrieve button enabled Sending an MWI message turns on the light on the target telephone if it is not already lit and leaves your telephone number as a callback number You use feature codes or your administrator can configure Access buttons on your telephone to send and cancel MWI messages You cannot send an MWI message to Telephones that are not enabled...

Page 96: ...the MWI light You can cancel an MWI message only from the same extension from which you sent the MWI message To cancel an MWI message 1 Pick up the handset 2 Press Feature 413 or press the MWI Cancel button The display panel on your 3Com Telephone shows Cancel MWI To The Feature Entry Tone plays 3 Dial the extension to which you sent the MWI message that you want to cancel and press 4 The display ...

Page 97: ...one extension Whenever you make a call to an extension that is not located at your own site your NBX system sets up a connection to the NBX system at the other extension s site In this example to call a user in Dallas a user in Chicago dials a Dallas extension 3000 through 3999 The dial plan on the Chicago NBX system sets up the necessary connection to the Dallas NBX system and then to the extensi...

Page 98: ...e 8 to call someone in Atlanta a user in Chicago dials the site code 62 and then the appropriate extension 1000 through 3999 To reach a user in Dallas a user in Chicago dials 63 and then the appropriate extension 1000 through 3999 The site code prevents conflicts between the remote extension number and a duplicated extension number at the local site Chicago Figure 8 Using Site Codes to Dial Remote...

Page 99: ...Buttons in Chapter 2 for more information about Access buttons Example If an assistant s job is to answer a manager s telephone calls the administrator can map the manager s extension on the assistant s telephone The manager s telephone is the primary telephone and the assistant s telephone is the secondary telephone Your administrator can map a primary telephone s extension to one or more seconda...

Page 100: ...hrough a Mapped Button Your administrator can map a button on your telephone so that you can press the button to change from pulse dialing to DTMF during a call When you hang up the port that you were using on the Analog Line Card reverts to pulse dialing mode Through a Personal Speed Dial You can configure a personal speed dial in the NBX NetSet utility to dial a number in pulse dial mode and the...

Page 101: ...BX Resource Pack CD NBX Call Reports NBX TAPI Service Provider NBXTSP NBX Desktop Call Assistant formerly NBX TAPI Dialer Complement Attendant Software Palm Dialer pcXset Soft Telephone NBX Media Driver Applications with a have been tested with Window XP Home Edition and Windows XP Professional Edition ...

Page 102: ...102 CHAPTER 6 GETTING MORE FROM YOUR TELEPHONE SYSTEM ...

Page 103: ... telephone does not have a button programmed for Feature ask your administrator to program one Because your administrator determines whether some of the features that are described in this chapter are available for your telephone or for the entire system some of these features might not be available to you 3Com Cordless Telephone Some of the features that are listed in Table 11 are already availab...

Page 104: ...code number your password or an extension as specified in Table 11 Confirmation Tone After certain steps as when you add a party to a conference call you hear a short Confirmation Tone or beep which confirms that you have completed the action Error Tone You hear the fast busy tone also called the congestion tone when no circuits are available In addition you hear the Error Tone if you make an erro...

Page 105: ...n your telephone log in to NBX NetSet User Information Feature Settings See The NBX NetSet Utility in Chapter 1 for information on how to log in to the NBX NetSet utility Exception If you have activated one or more persistent features and your mailbox has messages you hear the New Messages Dial Tone whenever you remove the handset from the charging unit until you have deleted all messages ...

Page 106: ...arding Incoming Calls in Chapter 4 Call Forward No Answer F 466 Forwarding Incoming Calls in Chapter 4 Call Park Park a Call F 444 one of the Call Park extensions for your NBX system Call Park in Chapter 6 Call Pickup Directed F 455 the extension of the ringing telephone Call Pickup in Chapter 6 Call Pickup Group F 456 call pickup group number Call Pickup in Chapter 6 Call Toggle F 409 Toggles bet...

Page 107: ...he handset Incoming calls connect with no ring and the caller can immediately hear you Hold F 402 Putting a Call On Hold in Chapter 4 Lock Your Telephone On Off F 432 password Preventing Unauthorized Use of Your Telephone in Chapter 5 Message Waiting Indicator to Phone Send F 412 Using Message Waiting Indicator to Telephone in Chapter 6 Message Waiting Indicator to Phone Cancel F 413 Using Message...

Page 108: ...picking up the handset Speed Dial Personal List F personal speed dial number Speed Dials in Chapter 5 Speed Dial System Wide List F system wide speed dial number Speed Dials in Chapter 5 Transfer F 420 telephone number hang up Transferring a Call in Chapter 4 Version F 827 Displays the NBX software version Volume Up or Down F 102 to raise the sound or F 103 to lower the sound Also see Handset Ring...

Page 109: ...ng on the Wall Attaching the Beltclip to the Handset Installing the Handset Battery Pack Charging the Handset Battery Pack Charging an Optional Spare Battery Pack 3Com 3107C Low Battery Indicator Cleaning the Battery and Charging Unit Contacts Moving Your Telephone Swapping Telephones Cleaning Your Telephone Important Safety Instructions Troubleshooting Problems Telephone Specifications ...

Page 110: ... using three or fewer 3Com Cordless Telephones at your site and require maximum operating range use 3Com 3107C units If you are using more than three 3Com Cordless Telephones at your site use 3Com 3106C units For optimum performance place base units at least 15 feet apart Place base units in the center of their coverage areas Place base units close to windows when coverage areas extend outdoors If...

Page 111: ...ates over the LAN not through traditional telephone wiring Your telephone s base station connects to the LAN through an RJ45 connector instead of an RJ11 telephone connector Your telephone does not work if it is connected improperly Ask your administrator if you have questions about your telephone connection CAUTION Never install telephone wiring during a lightning storm Never touch uninsulated te...

Page 112: ...AUTION Place the power cord so that it does not create a trip hazard or where it could become chafed and create a fire or other electrical hazards If you cannot plug the AC adapter into the outlet contact someone about replacing the outlet You can place the handset in the charging unit with or without the beltclip attached Figure 9 3Com 3106C Charging Unit 1 AC adapter 1 2 1 ...

Page 113: ...1 AC adapter 2 Optional battery pack Installing on the Wall You can mount the 3Com Cordless Telephone base unit directly on a wall Before you do so follow these guidelines Select a location away from electrical cables pipes or other items behind the mounting location that could cause a hazard when inserting screws into the wall Verify that the wall material is capable of supporting the weight of t...

Page 114: ...annel on the bottom of the wall mount stand 4 Plug one end of the RJ45 cable into the jack on back of the base unit Then place the cable inside the molded channel on the bottom of the wall mount stand 5 Place the base unit on the posts of the wall screws and push down until it is firmly seated 6 Plug the free end of the RJ45 cable into the LAN as specified by your NBX Administrator 7 Plug the AC a...

Page 115: ...on that could cause a hazard when inserting screws into the wall Verify that the wall material is capable of supporting the weight of the charging unit Use 10 screws with anchoring devices suitable for the wall material 1 Insert two mounting screws into the wall with about 3 16 of an inch between the wall and screw heads for mounting the phone 3Com 3106C 3Com 3107C 1 1 5 in 3 16 in 3 16 in 1 9 10 ...

Page 116: ...to the wall mount stand 3Com 3106C 3Com 3107C 1 1 Pass the one end through the hole of the wall mount stand and plug it into the charging unit Wrap the AC adapter cord Wrap the AC adapter cord around the strain relief 1 Slide the wall mount stand into the notches on the bottom of the ...

Page 117: ...ing unit on the posts of the wall screws and push down until it is firmly seated 1 indicates the strain relief on the 3Com 3107C 4 Plug the AC adapter into a standard 120V AC wall outlet 3Com 3106C 3Com 3107C 1 1 5 in 3 16 in 3 16 in 1 9 10 in 1 ...

Page 118: ...ltclip notch at the top of the handset 2 Both telephones Slide the beltclip into the tab slot The beltclip is designed to fit snugly onto the handset 3 Both telephones Press firmly until the clip snaps into place 4 Both telephones To remove the beltclip simultaneously press the retaining clip in toward the beltclip blade and slide the clip up 3Com 3106C only After the beltclip is removed reinstall...

Page 119: ... connected correctly to the corresponding colored connectors inside the battery compartment CAUTION Do not exert force when making this connection You could damage the battery or handset After you are certain that you have made a good connection insert the battery pack into the battery compartment CAUTION Do not pinch the wires 3 To install the battery cover place it in the groves and slide the co...

Page 120: ...m 3107C 1 Remove the battery cover by sliding it down until it comes off the handset You may have to remove the old battery 2 Slide the battery pack down into the handset 3 To close the battery compartment cover slide it up until it snaps securely into place ...

Page 121: ...ess Telephone for the first time Charge the battery pack without interruption for 5 hours 1 Place the handset in the front slot of the charging unit 2 Verify that the CHARGE indicator is lit If the CHARGE light is out verify that the AC adapter is plugged in and that the handset is making good contact with the charging unit contacts 3Com 3106C 3Com 3107C ...

Page 122: ...or 12 to 15 hours 3 When charging is complete press out on the latch and remove the battery pack for use Or if you don t need the battery pack immediately leave it in the charging compartment it will not overcharge Low Battery Indicator When the battery pack in the handset is low and needs to be charged you see the message LOW on the display panel Return the handset to the charging unit for chargi...

Page 123: ...e your 3Com Cordless Telephone s base unit to another location connect it to any RJ45 jack on the LAN and still maintain all of your personalized features speed dials and extension number Swapping Telephones Because your extension number and personal settings are associated with your physical telephone only your administrator can move phone extension settings from one telephone to another Cleaning...

Page 124: ...provided This product should be operated only from the type of power source indicated on the marking label Do not allow anything to rest on the power cord Do not place this product where the cord could be damaged by persons walking on it Do not overload wall outlets and extension cords as this can result in the risk of fire or electrical shock Never put objects of any kind into this product throug...

Page 125: ...te type and size battery pack specified in this Guide Do not dispose of the battery pack in a fire The cell may explode Do not open or mutilate the battery pack Released electrolyte is corrosive and may cause damage to the eyes or skin It may be toxic if swallowed Exercise care in handling the battery in order not to short the battery with conducting materials such as rings bracelets and keys The ...

Page 126: ... with the qualification that the range depends upon the environment in which the telephone is used Many factors limit range and it would be impossible to include all the variables in our rating The Maximum Range rating of this phone is meant to be used as a means of comparison against other range claims Telephone Line Problems The FCC and IC have granted the telephone company the right to disconne...

Page 127: ...may be receiving radio signals from another 3Com Cordless Telephone or another source of interference If you cannot eliminate this type of interference you need to change to a different channel Finally some telephones operate at frequencies that may cause interference to nearby TVs and VCRs To minimize or prevent such interference the base of the 3Com Cordless Telephone should not be placed near o...

Page 128: ...messages on my voice mail Your mailbox may be full Log in to your voice mailbox and delete some messages Your telephone may be set up for Greeting Only Mailbox Log in to NBX NetSet NBX Messaging and clear the Greeting Only Mailbox checkbox When I park a call the display panel shows Park xtn in use and the call returns to my telephone You have selected a Call Park extension that is already in use T...

Page 129: ...hone may be disconnected from the system Hang up your telephone and wait a few seconds Then remove the handset from the charging unit If the message still appears on your telephone display panel contact your administrator I dial an external call but nothing happens You may be required to enter an account code to complete the call See Account Billing Codes in Chapter 6 The charge light won t come o...

Page 130: ...x 7 5 8 in D x 2 1 4 in H 3Com 3107C 4 1 4 in W x 7 1 2 in D x 2 1 4 in H Weight 3Com 3106C Approx 13 7 oz 3Com 3107C Approx 15 4 oz Handset Receive Transmit Frequency 902 MHz to 928 MHz Power Requirements Ni MH battery pack Size 3Com 3106C 2 in W x 1 1 4 in D x 5 1 2 in H without antenna 3Com 3107C 2 1 5 in W x 1 2 3 in D x 8 2 3 in H with antenna Weight 3Com 3106C Approx 5 2 oz with battery 3Com...

Page 131: ...beltclip attaching to handset 118 billing and account codes 80 blocking internal and external ID 81 unauthorized outbound calls 75 branch offices calling 97 bridged extensions 99 broadcasting announcements 91 92 busy line call forwarding 53 buttons and controls 3106C Cordless Telephone 20 3107C Cordless Telephone 23 C call centers 84 call coverage point 53 call forward all feature code 106 all cal...

Page 132: ... code 107 Do Not Disturb Feature and call forwarding 58 dual tone multi frequency DTMF dialing 99 dynamic hunt groups 87 88 E electrical shock avoiding 123 e mail getting voice mail messages in 46 listening to voice mail using 80 notification of voice mail messages 70 External Paging dial code 92 external telephone calls dialing 52 F FCC rules 137 feature button 3106C Cordless Telephone 21 3107C C...

Page 133: ...ss Telephone 24 using 31 77 hold button 3106C Cordless Telephone 21 button 3107C Cordless Telephone 23 by parking calls 90 feature code 107 introduction 59 more than one call 59 placing calls on 31 hunt groups calling groups 89 dynamic 87 introduction 87 logging in to or out of all 88 or ACD groups and the Do Not Disturb feature 75 sample configuration 87 static 87 I icons in the NBX NetSet utilit...

Page 134: ...ndicator send feature code 107 Messaging NBX 34 Microphone 3106C Cordless Telephone 21 3107C Cordless Telephone 24 monitor whisper barge in feature code 107 moving telephones 123 Mute button 3107C Cordless Telephone 24 N name announcement changing 36 setting the first time 14 NBX Messaging 34 NBX NetSet listening to messages 37 password changing 14 password forgotten 14 password initial 14 16 pass...

Page 135: ...oiding use with 3Com telephones 111 RJ45 jack caution using instead of RJ11 111 S safety instructions 124 battery precautions 125 electrical and EMI precautions 126 privacy 127 radio interference 127 telephone line problems 126 telephone range 126 security passwords 35 preventing unauthorized outbound calls 75 sending messages 42 shared telephone lines ACD and hunt groups 84 bridged extensions 99 ...

Page 136: ...rsion feature code 108 voice mail accessing through e mail 46 changing your password 35 components 34 creating messages 42 forwarding 41 greeting only mailbox 47 group mailboxes 48 indicators 37 initializing 13 listening remotely 38 listening to messages 37 maximum message length 34 password security tips 35 personal group lists creating and modifying 44 private messages 46 problems with 128 reply...

Page 137: ...unit is fully extended when needed In the unlikely event that you consistently hear other voices or distracting transmissions on your phone you may be receiving radio signals from another cordless telephone or other source of interference If you cannot eliminate this type of interference you need to change to a different channel Finally it should be noted that some cordless telephones operate at f...

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