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T
ROUBLESHOOTING AND
H
ELP
R
ESOURCES
6-21
For a no-hold call, a $2.00 per minute
charge will appear on your local phone
bill. You must be 18 or older or have
parental permission. (Service available in
the U.S. only.)
If You Need to Return the
Modem to 3Com for Repair
Contact 3Com Customer Support. If the
support representative determines that you
need to return the modem for repair, you
will receive an SRO (Service Repair
Order) number. You must have an SRO
number before returning the modem to us.
Ship the unit, postage paid, in a strong box
made of corrugated cardboard with plenty
of packing material. Do NOT send the
modem back in the original box.
Send ONLY the modem (NOT the power
supply, manuals, CD-ROM, etc.).
Include your SRO number, name, and
address on the shipping label as well as
inside the package.
Send the package insured or via a courier
capable of tracking the progress of the
shipment.
Ship to the following address:
3Com
Client SRO# _____________
1800 Central Avenue
Mt. Prospect, IL 60056
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