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T
ROUBLESHOOTING AND
O
NLINE
H
ELP
R
ESOURCES
94
Diagnosis:
You may have a poor line connection.
Possible Solution:
Place the call again. Calls are routed
differently each time. To verify a valid phone
connection, enter RapidComm’s Terminal
mode, type
ATX3DT18479825092
(the 3Com BBS), and press
ENTER
. This
string bypasses the dial tone, allowing a
connection if the modem is functioning
properly.
Diagnosis:
If you have voice mail, your dial tone may be
altered when messages are waiting.
Possible Solution:
Answer your voice mail to restore your
normal dial tone.
Diagnosis:
Your software may not have auto answer
enabled.
Possible Solution:
Enable the auto answer feature. In
RapidComm’s Terminal mode, type
ATS0=1
and press
ENTER
.
NOTE:
You need to enable auto
answer before every session unless
you alter your software’s
initialization string to permanently
enable auto answer.