T
ROUBLESHOOTING AND
O
NLINE
H
ELP
R
ESOURCES
86
America Online
Go to the
Keyword
field and type
3COM
to
connect to various 3Com resources, such as file
libraries, message boards, online customer
support, and product announcements.
Technical Support Hotline
Technical questions about 3Com modems can
also be answered by technical support
representatives. The hotline is a toll call. In order
to save both time and expense, you should do the
following before calling:
1.
Click the Windows 95
Start
button.
2.
Point to
Programs
and then click
RapidComm Voice
. (If you have not installed
RapidComm Voice, see the section title
“Software Installation” on
page 47
.)
3.
Enter RapidComm Voice’s terminal mode by
clicking the
Terminal
button.
4.
Type
ATI7
and press
ENTER
.
5.
The information that appears will be useful to
the technical support representative who
attempts to troubleshoot your problem when
you call. Select
from the
File
menu or
leave the information on screen.
Hotline
(847) 982-5151
(Hours: 8:00 am - 6:00 pm CST)
Priority No-Hold Service
3Com also staffs its own 900 fee-based number
for immediate assistance. These lines are staffed
from 8 a.m. - 6 p.m. CST Monday through
Friday.
No-Hold line 900-555-USR1
There is a $1.50 per minute charge which will
appear on your local phone bill. You must be 18
or older or have parental permission. (Service
available in United States only.)
