Troubleshooting
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Troubleshooting
Meter does not enter the test mode
after inserting 2in1. MICRO meter.
Probable cause
What to do
Defective meter.
Contact your local
distributor.
2in1. MICRO meter is
inserted incompletely
into the smart phone.
Insert 2in1. MICRO
meter again. If same
problem happens sev-
eral times, contact your
local distributor.
The 2in1. MICRO meter
will not work with
certain protective and/
or decorative phone
covers.
Remove phone cover
and try again.
Meter does not enter the test mode
after inserting 2in1. test strip.
Probable cause
What to do
Test strip is inserted
upside down, wrong
end in, or incompletely
inserted into the meter.
Insert the test strip
with the printed side
up and the electrode
end of the strip into
the test strip port on
the meter.
Blood or foreign
objects put into the
test strip port.
Contact your local
distributor.
Test does not start after applying the
blood sample.
Probable cause
What to do
Blood sample is too
small.
Repeat the test with
a new test strip and a
larger blood sample.
Defective meter or test
strips.
Repeat the test with a
new test strip. If same
problem happens,
contact your local
distributor.
