2E GART, User Manual, Page: 18 / 54

18 EN
FAQ:
1. Can this product be carried on a plane?
No, because this product contains high capacity battery. In accordance with international air
transport standards, the transportation of products with batteries with a capacity of more than
100 Wh is prohibited.
2. If the power of the equipment is within the rated output of the product, can it be used?
a. If the power consumption of the product is less than 120W, it can be used at the same time
with other products.
b. products with a rated or peak power that exceeds the allowable parameters cannot be used
with this charger
3. Why does the device make a sound while using it?
The product uses an air-cooling system, and the built-in fan is better conducive to heat
dissipation. A little noise during operation is normal.
4. Is it normal for the charger to get warm while charging?
Charger heating when charging is a normal phenomenon, the standard temperature of the
device when charging is in line with national safety standards, you can rest assured to use it!
Warranty
The warranty period is one year.
The warranty period starts from the date of purchase by the consumer.
The warranty does not cover the following cases:
1. Cosmetic damages, scratches on the body;
2. Disassembly and repair by non-authorized staff without permission;
3. Product performance failure caused by human factors.
4. Damage caused by irresistible factors such as natural disasters, lightning and accidents.