2E GART, User Manual, Page: 17 / 54

17 EN
Fault Troubleshooting Solution
External device is not
charging
1. The device is not properly
connected to the charger.
Make sure the product is properly
connected to the charger. Check for
poor contact in the connections.
2. The contact is good, but the
charging indicator is not on.
Turn on the output port button. If
there is still no result, the charger
might be broken, please contact
after-sales service.
3. The charging indicator is on,
device is still not charging. The device might be broken, please
contact device after-sales service.
Charger does not output
power
1. The equipment is not properly
connected to the charger.
Make sure the equipment is properly
connected to the charger. Check for
poor contact in the connections.
2. The output port switch is not
turned on.
Press the output port button.
3. Low output power. Charge the charger.
4. Still no output power after
eliminating 1.2.3 points. The charger might be broken, please
contact after-sales service.
Charger interrupts
power output
1. The rated power or instantaneous
starting power of the equipment
used is greater than the power of
the product. Select higher power energy
storage products or try the parallel
connection to deliver power from 2
power stations.
2. The alarm symbol appears on the
display screen. A beep sounds and
the product automatically
turns off the output.
A short circuit has occurred in the
equipment. Please check the wires
and connections.
3. Power output still interrupts after
eliminating 1.2.points.
The charger or your device might be
broken, please contact after-sales
service.