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Troubleshooting 97

14

Troubleshooting

This chapter contains some problems you may run into when using your
Prestige. After each problem description, we have provided some
instructions to help you diagnose and solve the problem.

Problems Starting Up the Prestige

None of the LEDs are on when you power up
the Prestige

•

Check the power cord and the power supply and make sure it is
properly connected to your Prestige. If the error persists you may
have a hardware problem. In this case you should contact technical
support.

Connecting the RS-232 cable, cannot access
the SMT

•

Check to see if your Prestige is connected to your computer’s serial
port.

•

Check to see if the communications program is configured
correctly. The communications software should be configured as
follows:

•

VT100 terminal emulation.

•

9600 Baud rate.

•

No parity, 8 Data bits, 1 Stop bit.

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Содержание Prestige 128L

Страница 1: ...Prestige 128L User s Manual Version 1 0 ZyXEL ACCESSING INTERNET INTRANET...

Страница 2: ...or replacement as provided under this warranty is the exclusive remedy of the purchaser This warranty is in lieu of all other warranties express or implied including any implied warranty of merchanta...

Страница 3: ...patents rights of others ZyXEL further reserves the right to make changes in any products described herein without notice This document is subject to change without notice Acknowledgments Trademarks...

Страница 4: ...uit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Changes or modifications not expressly approved by the party responsible fo...

Страница 5: ...quipment For their own protection users should ensure that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected toget...

Страница 6: ...North America Product information Visit our site on the World Wide Web http www zyxel com FTP Information such as ZyXEL software and ROM updates for North America can be found at this FTP address ftp...

Страница 7: ...Line IDSL 2 Multiple Networking Protocol Support 2 Full Network Management 2 PPP Security 2 Dynamic Host Configuration Protocol DHCP 2 Data Compression 3 Applications For Your Prestige 3 Internet Acce...

Страница 8: ...apter to your Prestige 17 Prestige Front Panel 17 Powering On Your Prestige 18 Navigating Through the System Management Terminal Interface 20 System Management Terminal Interface Summary 21 General Se...

Страница 9: ...without Server 54 IPX Ethernet Setup 55 LAN to LAN Application 56 Remote Node Setup 57 Static Route Setup 58 8 Bridging Configuration 63 Bridge Ethernet Setup 63 LAN to LAN Application 63 Remote Node...

Страница 10: ...Rate 89 Log and Trace 90 View Error Log 91 Syslog 91 Diagnostic 92 Backup Configuration 93 Restore Configuration 94 Software Update 94 Command Interpreter Mode 95 14 Troubleshooting 97 Problems Start...

Страница 11: ...xi 15 Index 101...

Страница 12: ......

Страница 13: ...upport for a full range of networking protocols such as TCP IP Transmission Control Protocol Internet Protocol Novell IPX Internet Packet Exchange and Transparent Bridging The complete solution also i...

Страница 14: ...cted by a single twisted pair cable 2 ISDN requires call setup IDSL is a dedicated service Multiple Networking Protocol Support The Prestige 128L is a multi protocol router It supports TCP IP Novell I...

Страница 15: ...a small office environment the Prestige SUA support This allows multiple users to access the LAN simultaneously using a single IP address SUA address mapping can also be used for LAN to LAN connectio...

Страница 16: ...The complete package should include One Prestige 128L One power adapter One 25 pin female 9 pin male adapter One RS 232 cable One LAN crossover cable red tag One LAN straight cable white tag One Pres...

Страница 17: ...A computer equipped with communications software configured to the following parameters VT100 terminal emulation 9600 Baud rate No parity 8 Data bits 1 Stop bit After the Prestige has been successful...

Страница 18: ...6 Introduction...

Страница 19: ...s are designed as a guide for you to collect all necessary information about your LAN Once this information has been collected it will be used to configure your Prestige After you have successfully co...

Страница 20: ...rovided to help you get through setup and installation of your Prestige as easily as possible Ordering Your IDSL Line There is no need to order an IDSL line if you are using a pair of Prestige 128Ls d...

Страница 21: ...de Route IP Field For Internet access you will need to enable the Route IP Field See Chapter 4 for more details on configuring your Prestige for Internet access To support Novell IPX or Bridging enabl...

Страница 22: ...between 0 and 255 separated by periods e g 192 68 203 5 Record the IP Address into the worksheet as assigned by your network administrator Note that every machine on an internet must have a unique IP...

Страница 23: ...Before You Begin 11 IP Subnet Mask Number of Host Number of Bits 255 255 255 0 254 24 255 255 255 128 126 25 255 255 255 192 62 26 255 255 255 224 30 27 255 255 255 255 1 32...

Страница 24: ...me for identification purposes _______________________________________ Protocol Routing ___TCP IP ___IPX ___Bridging IDSL Setup Information Service Type check one ___Client ___Server Transfer Type che...

Страница 25: ...Before You Begin 13 ___UTP IP Address _______ _______ _______ _______ IP Subnet Mask _______ _______ _______ _______ Notes...

Страница 26: ...14 Before You Begin...

Страница 27: ...low to identify all of the ports on your device when you attempt to make the various connections Figure 3 1 Rear Panel Diagram A Warning On Connection Cables The IDSL line and Ethernet cable are very...

Страница 28: ...o the RS 232 cable connected to the serial port COM1 COM2 or any other COM port of your computer Connecting an IDSL Line to your Prestige Plug one end of the IDSL line included in your package into th...

Страница 29: ...DAMAGE YOUR PRESTIGE AUI The AUI port the connector with 15 pins is used to connect your Prestige to a 10Base5 thicknet network If you have a 10Base2 network using BNC connectors and thin coaxial cab...

Страница 30: ...eed of 128K Ethernet LNK Indicates that the Prestige has been successfully connected to the LAN via the Ethernet interface TX and RX Transmit and Receive LEDs will blink to indicate when there is traf...

Страница 31: ...w Figure 3 4 Login Screen Enter the default password 1234 to get into the Main Menu of System Management Terminal SMT Note that once you are in the SMT and if there is no activity for longer than 5 mi...

Страница 32: ...ursor Within a menu press ENTER carriage return to move to the next field You can also use the Up and Down keys to move to the previous and the next field respectively Entering Information There are t...

Страница 33: ...ystem Management Terminal Interface Summary This section summarizes all major SMTMenus Menu Title Description 1 General Setup Setup general information and enable routing or bridging of specific proto...

Страница 34: ...to provide security call control etc 22 SNMP Configuration Setup SNMP related parameters 23 System Security Setup security related parameters 24 System Maintenance Provide system status diagnostics f...

Страница 35: ...more information on CHAP see Chapter 13 for more information on Command Mode 2 Location Enter the geographic location up to 31 characters of your Prestige e g San Jose 3 Contact Person s Name Enter th...

Страница 36: ...signals transmitted on the line 2 Transfer Type There are two options Leased 128K or Leased 64K which decide the IDSL line s baud rate Ethernet Setup Menu 3 is used to enter Ethernet related informati...

Страница 37: ...the filter sets you wish to implement to monitor your Ethernet traffic From Menu 3 Ethernet Setup enter 1 to go to menu 3 1 General Ethernet Setup Figure 3 7 Menu 3 1 General Ethernet Setup 1 Etherne...

Страница 38: ...r 9 come back and define the filter sets TCP IP Ethernet Setup and DHCP If you are setting up your network for the first time read Chapter 4 Configuring for Internet Access before proceeding The chapt...

Страница 39: ...or DHCP clients 3 Size of Client IP Pool Gives the size of the block of addresses reserved for DHCP address assignment Your Prestige uses the first address in the block and the remaining addresses in...

Страница 40: ...IP exchange with other routers Usually you should leave this parameter at its default of Both and let RIP propagate the routing information automatically 8 RIP Version This parameter determines the fo...

Страница 41: ...R at the message Press ENTER to Confirm to save your selections or press ESC at any time to cancel them Novell IPX Ethernet Setup Refer to the chapter on Novell IPX configuration Bridge Ethernet Setup...

Страница 42: ...30 Installation...

Страница 43: ...net access on one screen Before you configure your Prestige for Internet access you need to collect the following information from your ISP Internet Service Provider IP address of the ISP s gateway op...

Страница 44: ...hout problems However the Internet Assigned Numbers Authority IANA has reserved the following three blocks of IP addresses specifically for private networks 10 0 0 0 10 255 255 255 172 16 0 0 172 31 2...

Страница 45: ...ch host s IP settings See the TCP IP Ethernet Setup and DHCP section on page 26 for more information about DHCP Internet Access Configuration The following steps describe the set up procedure to confi...

Страница 46: ...age Press ENTER to Confirm to confirm your selections or press ESC at any time to cancel your selections 8 At this point the SMT will ask if you wish to test the Internet connection If you select Yes...

Страница 47: ...ries will be filtered out by your Prestige even if you do have a server on your network This can prevent intruders from probing your system Your Prestige accomplishes this address sharing by translati...

Страница 48: ...the IANA Figure 4 3 A Single User Account Using the Prestige Configuration for Single User Account The steps for configuring your Prestige for Single User Internet Access are identical to conventiona...

Страница 49: ...le to outside users enter that server s IP address here Press ENTER at the message Press ENTER to Confirm to confirm your selections or press ESC at any time to cancel your selections At this point yo...

Страница 50: ...38 Configuring for Internet Access...

Страница 51: ...igure up to four remote nodes the first active remote node will be used to connect to the remote LAN It is a good practice to keep only one active remote node for your Prestige In this chapter we will...

Страница 52: ...he next submenu 11 1 Remote Node Profile as shown below Figure 5 2 Menu 11 1 Remote Node Profile 1 Rem Node Name This is a required field Enter a descriptive name for the Remote Node e g SJHQ This fie...

Страница 53: ...Outgoing My Login Name This is a required field if Call Direction is either Both or Out Enter the login name for your Prestige when it calls this Remote Node 6 Outgoing My Password This is a required...

Страница 54: ...e space bar to select either Yes or No 10 Edit PPP Options To edit the PPP options for this Remote Node move the cursor to this field use the space bar to select Yes and press ENTER This will bring yo...

Страница 55: ...This value specifies the number of idle seconds that elapses before sending a ppp echo packet to verify whether the line is up Once you have completed filling in Menu 11 1 Remote Node Profile press E...

Страница 56: ...sion Turns on Stac Compression The default for this field is Off Once you have completed Menu 11 2 Remote Node PPP Options press ENTER at the message Press ENTER to Confirm to confirm your selections...

Страница 57: ...255 0 respectively To create more network numbers you shift some bits from the host ID to the network ID For instance to partition a class C network number 192 68 135 0 into two you shift 1 bit from t...

Страница 58: ...Decimal 1 128 2 192 3 224 4 240 5 248 6 252 7 254 8 255 LAN to LAN Application A typical LAN to LAN application is to use your Prestige to call from a branch office to the headquarters as depicted in...

Страница 59: ...tocols in the Route field 2 IP Address Enter the IP address of the gateway at the remote site in this case headquarters If the remote router is using a different IP address than the one entered here y...

Страница 60: ...ure 6 3 Sample IP Addresses 4 Single User Account This field should be set to yes to enable the Single User Account Network Address Translation feature for this site Use the space bar to toggle betwee...

Страница 61: ...routing table but ignores any RIP broadcast packets that it receives If set to None your Prestige will not participate in any RIP exchange with other routers Usually you should leave this parameter a...

Страница 62: ...1 64 26 with the gateway address being that of the Remote Node 204 5 1 150 Figure 6 4 Static Routing Example Note that in normal circumstances your Prestige will have adequate routing information afte...

Страница 63: ...criptive name for this route This is for identification purpose only 2 Active This fields allows you to activate deactivate this static route 3 Destination IP Address This parameter specifies the IP n...

Страница 64: ...The gateway is an immediate neighbor of your Prestige that will forward the packet to the destination On the LAN the gateway must be a router on the same segment as your Prestige over ISDN the gatewa...

Страница 65: ...outing environment it is important to correctly configure the network numbers on the LAN On any IPX network there is an external network number that is the number associated with the frame type on the...

Страница 66: ...work number of the network it is attached to through the regular RIP broadcasts sent by the server and add this route to its routing table Prestige on LAN without Server If your Prestige is connected...

Страница 67: ...on the existing network If there is a NetWare server providing the network number select No If there is no NetWare server providing the network number select Yes 2 Frame Type For every frame type that...

Страница 68: ...e Menu 3 3 press ENTER the save message to save your selections or press ESC at any time to cancel your selections LAN to LAN Application A typical LAN to LAN application is to use your Prestige to ca...

Страница 69: ...it Dial in User 3 Rem LAN Net In this field enter the internal network number of the NetWare server on the remote side LAN Your Prestige will create a route to access this server 4 My WAN Net In this...

Страница 70: ...e to maintain the SAP and RIP entries learned from this Remote Node in its internal tables after the connection has been dropped If this information is retained then your Prestige will not have to get...

Страница 71: ...tation on the network on the left wishes to access the NetWare server on the right internal network number 111 However the SAP broadcasts will receive a response from the server on the left internal n...

Страница 72: ...field 3 Node This field contains the address of the node on which the server resides If you are using a Novell IPX implementation this value is 000000000001 4 Socket This field contains the socket nu...

Страница 73: ...d Tick Count fields have the same meaning as those in the Remote Node Setup Once you have completed filling in the menu press ENTER at the message Press ENTER to Confirm to save your selections or pre...

Страница 74: ...62 Novell IPX Configuration...

Страница 75: ...pplication A typical LAN to LAN application is to use your Prestige to call from one office to another office such that stations on one network have access to stations on the remote side and vice vers...

Страница 76: ...is information is retained then your Prestige will not have to re negotiate the protocol and recompile the tables when the line is brought back up Once you have completed filling in the Network Layer...

Страница 77: ...to 4 IP Address If available enter the IP address of the destination device that you wish to bridge your packets to 5 Gateway Node Enter the number 1 4 of the Remote Node that is linked to this static...

Страница 78: ...66 Bridging Configuration...

Страница 79: ...data filters and outgoing data filters Data filters screen the data to determine if the packet should be allowed to pass Figure 9 1 Outgoing packet filtering Process For incoming packets your Prestig...

Страница 80: ...an edit these comments in the following way 1 From the Main Menu select option 21 Filter Set Configuration This will bring you to Menu 21 Filter Set Configuration 2 From this menu you can choose from...

Страница 81: ...ured for that set The following is a brief description of the abbreviations used in this menu Refers to the filter rule number 1 6 A Refers to Active Y means the filter rule is active and N means the...

Страница 82: ...t and N means check the next rule Figure 9 3 Menu 21 1 Filter Rules Summary If the filter type is IP TCP IP the following abbreviations will be used Pr Protocol SA Source Address SP Source Port number...

Страница 83: ...There are four types of filter rules that you can configure Some of the parameters will differ depending on the type of rule When you first enter the filter rule menu you will be presented with Menu 2...

Страница 84: ...en 0 and 255 For example 6 refers to the TCP protocol 3 IP Source Route Determine Yes or No to check the source route 4 Destination IP Addr In this field enter the destination IP Address of the packet...

Страница 85: ...y written in dotted decimal notation such as a b c d where a b c and d are numbers between 0 and 255 9 Source IP Mask In this field enter the IP mask that will be used to mask the bits of the IP Addre...

Страница 86: ...d Action Not Matched will be N A 14 Log In this field you can determine if you wish to log the results of packets attempting to pass the filter rule These results will be displayed on the System Log s...

Страница 87: ...confirm your selections or press ESC at any time to cancel your selections This data will now be displayed on Menu 21 1 Filter Rules Summary Generic Filter Rule This section will show you how to conf...

Страница 88: ...r in twice the length hexadecimal numbers for this field For example if Length were 4 then a valid Mask must have 8 hexadecimal numbers like 1155ABF8 4 Value In this field specify in Hexadecimal the v...

Страница 89: ...tination Source Network Enter the four hex byte destination source network numbers of the packet that you wish to filter 3 Destination Source Node Enter in the six hex byte value for the destination s...

Страница 90: ...ration for the IPX packet None RIP Request RIP Response SAP Request SAP Response SAP Get Nearest Server Request SAP Get Nearest Server Response Once you have completed filling in Menu 21 1 3 IPX Filte...

Страница 91: ...at occurs between the manager station and the agent stations in a network Basically your Prestige when connected to the LAN acts as an agent station In this way the manager station on your LAN can mon...

Страница 92: ...mmunity is for your Prestige The value entered into this field will be used to authenticate the community field for the incoming Get and GetNext requests from the management station The default is pub...

Страница 93: ...reated like a password and match what the SNMP manager is expecting The default is public 7 Trap Destination This field contains the IP address of the station that you wish to send your SNMP traps Onc...

Страница 94: ...82 SNMP...

Страница 95: ...hallenge Handshake Authentication Protocol in authenticating a Remote Node In addition your Prestige also implements a user password to get into the SMT screen You will have three attempts to enter th...

Страница 96: ...hange Password This will bring you to Menu 23 1 System Security Change Password 3 Type in your previous system password and press ENTER 4 Type in your new system password and press ENTER 5 Re type you...

Страница 97: ...lly configured you can use telnet to configure the device remotely as shown below Figure 12 1 Telnet Configuration on a TCP IP Network In order to configure your Prestige in this way you need to have...

Страница 98: ...tige also gives priority to the RS 232 connection over telnet If you have already connected to your Prestige via telnet you will be logged out if another user is connecting to your Prestige via the RS...

Страница 99: ...de updates on system status ISDN B channel status log and trace capabilities and upgrades to system software System Status System Status can be used to monitor your Prestige Specifically it will give...

Страница 100: ...ms 5 22 describes the fields present in Menu 24 1 System Maintenance Status It should be noted that these fields are READ ONLY and are meant to be used for diagnostic purposes 5 CHAN shows statistics...

Страница 101: ...ight hand side is the mode of the Ethernet 16 TX Pkt the number of transmitted packets to LAN 17 RX Pkt the number of received packets from LAN 18 Collision number of collisions 19 Name displays the s...

Страница 102: ...also able to generate syslogs to send to other machines 1 To get to the Log and Trace select option 24 System Maintenance This will bring you to Menu 24 System Maintenance 2 From this menu select opt...

Страница 103: ...Error Log on your Prestige After each display you are prompted with an option to do so Enter the appropriate choice and press Enter Syslog Syslog can be configured in Menu 24 3 2 System Maintenance S...

Страница 104: ...F SYSLOG MESSAGES ERROR INFORMATION MESSAGES AND SESSION INFORMATION MESSAGES Diagnostic The diagnostic functions of your Prestige allow you to test aspects of your device to determine if they are wor...

Страница 105: ...e functionality of the TCP IP protocol on your system 6 Reboot System This option reboots the system This serves to implement any changes that may have been recently added to your system 7 Command Mod...

Страница 106: ...e Software updates are only possible through the RS 232 cable connection telnet cannot be used Note that this function will delete the old software before installing the new software Do not attempt to...

Страница 107: ...he user to enter the command interpreter mode This mode allows you to diagnose test and configure your Prestige using a specified set of commands A list of valid commands can be found by typing help a...

Страница 108: ...96 System Maintenance...

Страница 109: ...the power cord and the power supply and make sure it is properly connected to your Prestige If the error persists you may have a hardware problem In this case you should contact technical support Conn...

Страница 110: ...line is connected to telephone company Problems with the LAN Interface Can not PING any station on the LAN 1 Check the LAN LED on the front panel of your Prestige If it is on then the link is up If it...

Страница 111: ...1 to verify the IDSL status If it is down then refer to the section on the IDSL line problems 2 If you check the error log in menu 24 3 1 this will usually give you some logs regarding where goes wro...

Страница 112: ...100 Troubleshooting...

Страница 113: ...IANA 32 36 IDSL 2 3 5 8 9 15 16 18 21 23 24 Internet 3 Internet Assigned Numbers Authority See IANA IP Address 10 27 IP Subnet Mask 10 11 27 45 47 52 IPX 1 2 3 9 10 24 29 39 42 47 53 54 55 56 57 59 6...

Страница 114: ...34 35 36 37 SMT 19 20 21 22 31 34 83 84 97 SNMP 2 9 22 23 79 80 81 Spoofing 58 Stac 3 SUA See Single User Account System Management Terminal 19 TCP IP 1 3 10 24 26 27 32 34 39 45 69 70 71 72 75 79 85...

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